Thank you for taking time to leave a review. It sounds like you might have accidentally activated the regulator&#39;s flow limiting device. For your convenience, I&#39;ve included a link to our YouTube page below, where you can find step-by-step instructional videos for resetting the flow limiting device in your regulator, as well as how to switch between BBQ mode and OVEN mode, recipes and more! <br />https://www.youtube.com/&#64;MembersMarkGrills/videos <br /><br />Should you have any questions, or require assistance, don&#39;t hesitate to reach out us at the number on the front of your manual, or by calling the Member&#39;s Mark Help Center toll free at: (888) 301-0332. We know once the issue is corrected you will love your new grill!

Thank you for taking time to leave a review. Please note the lighting procedure for the middle 2 burners: <br /><br />To light burners #2 and #3, you must push in and turn the control knobs to “HI” and hold for 10-15 seconds to allow the thermocouple time to heat up. ATTENTION: IF YOU RELEASE THE CONTROL KNOB TOO SOON, THE BURNER FLAME FOR BOTH BURNER #2 AND BURNER #3 WILL EXTINGUISH.<br /><br />For your convenience, I&#39;ve included a link to a playlist on our YouTube channel, where you can find step-by-step instructions, troubleshooting steps, and more. <br />https://www.youtube.com/playlist?list&#61;PLt_pmryXkYnEtb8K4gR1yVHBtYJWjuq9Z<br /><br />For questions or assistance, please reach out to customer service by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. Hope this helps!

Thank you for taking time to leave a review. We&#39;re sorry to hear that you are facing issues with your Member&#39;s Mark grill! For replacement parts or assistance, please reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. Our customer care team has the option for video call to provide one-on-one troubleshooting. Please also consider subscribing to our YouTube channel where you can find how-to videos, troubleshooting steps, recipes and more! https://www.youtube.com/&#64;MembersMarkGrills. Hope this helps!

Thank you for taking time to leave a review. Please note the lighting procedure for the middle 2 burners: <br /><br />To light burners #2 and #3, you must push in and turn the control knobs to “HI” and hold for 10-15 seconds to allow the thermocouple time to heat up. ATTENTION: IF YOU RELEASE THE CONTROL KNOB TOO SOON, THE BURNER FLAME FOR BOTH BURNER #2 AND BURNER #3 WILL EXTINGUISH.<br /><br />For your convenience, I&#39;ve included a link to a playlist on our YouTube channel, where you can find step-by-step instructions, troubleshooting steps, and more. <br />https://www.youtube.com/playlist?list&#61;PLt_pmryXkYnEtb8K4gR1yVHBtYJWjuq9Z<br /><br />For questions or assistance, please reach out to customer service by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. Hope this helps!