Thank you for taking time to leave a review. We're sorry to hear that you are facing issues with your Member's Mark grill! For replacement parts or assistance, please reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Our customer care team has the option for video call to provide one-on-one troubleshooting. Please also consider subscribing to our YouTube channel where you can find how-to videos, troubleshooting steps, recipes and more! https://www.youtube.com/@MembersMarkGrills. Hope this helps!

Thank you for taking time to leave a review. Please note the lighting procedure for the middle 2 burners: <br /><br />To light burners #2 and #3, you must push in and turn the control knobs to “HI” and hold for 10-15 seconds to allow the thermocouple time to heat up. ATTENTION: IF YOU RELEASE THE CONTROL KNOB TOO SOON, THE BURNER FLAME FOR BOTH BURNER #2 AND BURNER #3 WILL EXTINGUISH.<br /><br />For your convenience, I&#39;ve included a link to a playlist on our YouTube channel, where you can find step-by-step instructions, troubleshooting steps, and more. <br />https://www.youtube.com/playlist?list&#61;PLt_pmryXkYnEtb8K4gR1yVHBtYJWjuq9Z<br /><br />For questions or assistance, please reach out to customer service by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. Hope this helps!

Thank you for taking time to leave a review. It sounds like you might have accidentally activated the regulator&#39;s flow limiting device. For your convenience, I&#39;ve included a link to our YouTube page below, where you can find step-by-step instructional videos for resetting the flow limiting device in your regulator, as well as how to switch between BBQ mode and OVEN mode, recipes and more! <br />https://www.youtube.com/&#64;MembersMarkGrills/videos <br /><br />Should you have any questions, or require assistance, don&#39;t hesitate to reach out us at the number on the front of your manual, or by calling the Member&#39;s Mark Help Center toll free at: (888) 301-0332. We know once the issue is corrected you will love your new grill!

Thank you for taking time to leave a review. As the manufacturer of the Member&#39;s Mark Pro-Series 4 Burner gas grill, we don&#39;t have access to store/credit card order information for how/where your grill was purchased, nor can we provide feedback to the club regarding your credit card bank experience. By leaving a review, it is only reflected for the product you purchased, NOT your purchase experience. The 1 star review only reflects on the Member&#39;s Mark Pro-Series 4 Burner gas grill and NOT the Sam&#39;s Club purchase or credit card experience. <br /><br />To make a formal complaint about your order experience, please reach out to Member&#39;s Mark help center toll-free at: (888) 301-0332 from 7am - 11pm. CST Monday through Saturday and 10am - 8pm. CST on Sundays. Feel free to leave feedback specifically about the grill you purchased. Your feedback is important to us. We are always looking for ways to improve customer experience regarding our products. Hope this helps!

Thank you for taking time to leave a review. Thank you for choosing Member&#39;s Mark!