Skip to Main Content
Sams Club
Sams Club
Customer reviews for Member’s Mark Pro Series 4-Burner Gas Grill with Thermostatic Control for
Member’s Mark Pro Series 4-Burner Gas Grill with Thermostatic Control
3.9 out of 5 stars
stars280 ratings183 reviews
  1. 5 stars56% (156)
  2. 4 stars19% (52)
  3. 3 stars7% (20)
  4. 2 stars2% (5)
  5. 1 star17% (47)

Member photos

  • +36 images
Sort by |
Showing 131-140 of 183 reviews
Apr 15, 2024
Vicky
3 out of 5 stars review

Failed after 10 uses

This bbq worked well for no more than 10 meals. The bbq will not stay lit. We tried a different tank and a different hose. Neither solved the problem. Now I have to contact the manufacturer. We will see how that goes.

Helpful?2CXF7G5AXJNO15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. It sounds like you may have activated the regulator&#39;s flow limiting device which is a safety feature in all regulators. For your convenience I&#39;ve included a link below to step-by-step instructional video for how to reset this safety feature: https://www.youtube.com/watch?v&#61;j3FdgTSNOww&amp;t&#61;4s<br /><br />To avoid tripping the flow limiting device in the future, always follow the proper lighting and shut down procedures for every use. Please consider subscribing to our YouTube channel where you can find troubleshooting videos, step-by-step instructional videos, recipes and more! https://www.youtube.com/&#64;MembersMarkGrills/videos <br /><br />For additional questions or assistance, please reach out to us by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. Hope this helps!

Mar 17, 2024
Mojo80
5 out of 5 stars review

Excellent design super easy to assemble

I was able to assemble this grill in 3 hours using only a Phillips head screwdriver. Wow! Very simple, efficient design. This is the easiest grill I have ever assembled and I have put quite a few of these together in my lifetime. The BILT instructions were fantastic. They leave nothing to the imagination. Follow the instructions and your grill will go together easily.

Review from BILT
Helpful?2CXF7G5AXJNO15614115225
Mar 13, 2024
Lindamay1959
5 out of 5 stars review

Love the added oven feature!

We received this about 2 weeks ago, my husband says it's the best grill we've ever had! It heats up quickly and the heat is evenly distributed over the grilling surface, we've grilled steaks, burgers, hot dogs, carrots, and asparagus and chicken and everything came out fantastic! Have had family over to eat with our grilled items and everyone raved over the new grill!

Helpful?2CXF7G5AXJNO15614115225
Jun 7, 2024
Costcorulez
3 out of 5 stars review

Bad trend

I have seen this grill in person, and looked forward to buying it because it really is a well built, very good looking grill. Unfortunately, the trend of complaints has changed my mind. I read about a change in the ignitor, which resulted in difficult burner starting, and very low internal temps. Why mess with something people really liked, prior?

Helpful?2CXF7G5AXJNO15614115225
Jul 2, 2024
Bbqer
3 out of 5 stars review

I like it but…

Typical assembly instructions. Not every picture tells a story. More detail needed when putting it together. The wires and protective sleeve should be inside the frame. The upside down right side up problem was not clear enough on several pieces. Arrows on each piece would have been a great help. As for fit, there were 2 examples of poor fit. One was the spring loaded pin securing the doors to the frame. Each door had a problem. One side was too hard to push in while the other was hampered by a poorly drilled hole that was binding against the pin. The igniter wires could have been much better. Some were too tight and caused a bend in the clip when attaching.

Review from BILT
Helpful?2CXF7G5AXJNO15614115225
May 26, 2024
Jdog
2 out of 5 stars review

No heat

Takes a while to assemble due to many parts but not difficult. Looks nice and is sturdy. However, the grill will not go hotter than 250 degrees, even with all 4 burners going. Might be a regulator issue. Instructions mention a fix if low pressure, which I tried multiple times and multiple tanks but no luck.

Helpful?2CXF7G5AXJNO15614115225
reply from Member's Mark Supplier

Thank you for taking the time to leave your feedback. <br />The Pro Series with Thermostatic Control in BBQ mode with all burners set to max temperature should reach up to 650 degrees F. If you are not able to reach these temperatures in BBQ mode, troubleshooting is required. Possible issues; 1) Lighting procedure, 2) Tripped Propane Regulator. There is a GUIDE mounted on the inside of your grill cabinet for reference, or you can visit our YOUTUBE channel https://www.youtube.com/watch?v&#61;GHjwYHaPPV0 3) contact our experts for help. We can help turn your 2 star into a 5. We are here to help.

Mar 18, 2024
Rmarti287
5 out of 5 stars review

Great Grill thats not "Name Brand"

Received the grill a couple of weeks ago and was very easy to setup with the BILT app, which walks you through the process. The grill is very well-built, and very sturdy. Easy cleanup after use. The only complaint that I have is visual - I don't like seeing the propane supply hose for the side burner. Was great and easy to clean after use. I like the "oven mode" that keeps a regulated temperature that you can use. The grill heats up quick for pre-heating and easy to maintain temperatures. If you are in the market for a new grill, don't bypass taking a look at this one. Its worth the money.

Helpful?2CXF7G5AXJNO15614115225
Aug 22, 2024
Tom
5 out of 5 stars review

Quality materials and craftmanship all around

We got this on clearance in late August of 2024 for $200. I bought the lower end model for $299 at full price which is an excellent grill and well worth the price. The pro series is worth every bit of $499 for the features and quality you get compared to any other model available at this price. At $200 however, I just feel like I won today!

Helpful?2CXF7G5AXJNO15614115225
May 25, 2025
Lester
5 out of 5 stars review

Great grill

easy to put together when using the built app. very heavey duty

Review from BILT
Helpful?2CXF7G5AXJNO15614115225
May 22, 2025
Matt
5 out of 5 stars review

Looks nice, excited to try

Building was easier with the app.

Review from BILT
Helpful?2CXF7G5AXJNO15614115225