I saw the many reviews stating that this grill has issues with the two inside burners not staying lit. This was concerning, but it seemed like such a great grill for the price so I decided to roll the dice and purchase one. Turns out, mine also did not keep middle burners lit. And no, it was NOT user error. But the good news is, for those who are affected, you do not need to return it as the fix is relatively simple (also see attached images): (1) remove the cooking grates and heat tents (2) remove the carryover assemblies secured by four hitch pins (3) Burners 2 and 3 are secured by hitch pins; remove pins and turn the burners over to reveal thermocouples (4) Thermocouple position can be adjusted by moving the two nuts along the body threading. Adjust thermocouple so that the tip of the thermocouple is lined up with the porthole. It may be necessary to insert washers to for additional spacing. (5) Reassemble the grill in reverse order. After going through this process, the BBQ grill works as intended! Sam's Club appears to be aware of this prevalent issue, as they have a set of pdf documentation prepared. If you need more detailed instructions on how to complete this procedure, call Sam's Club's customer service line and they can email it to you, as well as mail out a set of washers. Sam's Club really should be checking this in their manufacturing facility before shipping out. That would save a lot of headaches for everyone. In any case, if you were interested in this grill, buy it without hesitation as there is most likely nothing wrong, and the thermocouples for the middle burners just need to be calibrated. It is a solid grill and an amazing value. It looks amazing, and I especially love the see-through window. I do wish the side tables folded down like in many competing grills, but I can live with that. Some other things to mention: (1) yes, the grill is heavy, and be prepared upon delivery (2) assembly is required, budget at least 3 hours, and use the free BILT 3D instructions

Solid grill, but could use a few small things. The good: Heavy grill, seems solid. I have only cooked on it a few times, and have not found any hot spots as of yet, so seems pretty even across the board. Assembly was straight forward, but could have been easier. Grill lights well, and the two center burners, controlled by thermocouple, work fine. The bad: Manual is nowhere to be found. Yes, they include a paper manual, but there is not one on the web site. This is completely unacceptable. Every product should have full documentation on line - forever. 20 years from now, you should be able to find the manual on the Sams web site. This detracts from the product itself, as maintenance is an essential part of a product. The assembly could have been easier. They call for a screwdriver, but then the screws are very close to a vertical piece, so you hand and the screwdriver are hitting the side. An allen would have been soooooo much easier. Also, it would have been better if all the screws had loc-tite on them for assembly. The base area has a silly bar. I installed it just following instructions, then went back and looked at what it was for - it is a tank exclusing bar. Absurd. That will be removed. A) if you are silly enough to put an extra tank under your grill, that would be darwin at work, and B) put in a shelf instead - would serve the same task per lawyers, but would actually be useful The glass front is just silly. I had thought those went away 20 years ago, but here it is again.

I purchased this model when it was discounted at the end of last year. It was boxed in the garage until this past week when I assembled it. I found the assembly straight forward and only needed help lifting the fire box onto the cart. For the most part, the instructions were okay but better with the Bilt app and YouTube videos. Suggestions: assemble what you can on a work table.........it will save your back. I read multiple reviews on ignition issues. I contacted customer support before I started assembly and they sent me the washer kit to adjust the positioning of the two middle igniters.......just in case I needed it. I did not. If one follows the provided instructions for lighting in different configurations, at least for me, I had no issues. I have owned nothing but Weber products since 1978. I am 75 YO and decided that when my Weber went to pasture, that I was not going to spend the extra money to replace in kind. I must admit that I have only done the initial burn in. However, I think that the quality is good, assembly not bad, and since I got it for the clearance price of $299........it was a steal. I will advise the group how I think I performs once I slap some protein on it.

Worst grill I have ever owned. The thermatic feature is horrible. It stops the middle burners from staying lit even when the bbq dial is selected. Constantly goes out. The knob is useless. It does not turn the gas flow up or down. Just go with a different gas grill if you actually want to grill your food.

The grill is nuce looking. It takes longer than i expected to heat up. It cooks well. The only re problem i had was the gas connection regulator needed to be replace. There was a leak. I contacted Sams Club and they had a new replacement regulator sent to me in less than 7 days.

I was concerned about the assembly but between the instruction manual and the app that also walks you step by step, it went better than expected. Took me and my wife about 3-4 hours plus a couple of breaks to complete. After following the instructions for the middle burners, it started right up. Seems very solid. Used it once and it did a good job with the burgers. Looking forward to using the thermostat to do some baby back ribs. Seems high quality. Like the window on the lid.

We have owned this grill for 11 months and have not had any previous issues. We recently noticed the enamel coating on the grates was chipping and peeling to the extent that the grill could not be used without ingesting some of the coating in the grilled food. We contacted customer service for replacement procedures and were told that this is normal and that we should try and scrape the rest of the porcelain coating off the grates and season them with oil to prevent food from sticking. I sent photos of the grates and was told that they would not we covered as they are still usable (albeit with porcelain pieces in the food). The grates have a 5 year warranty, although customer service could not provide a circumstance when the warranty might be applicable. They did offer to sell me replacement grates for 25.00 x 3 grates ($75.00) and told me only recourse was to return the whole grill to the store where I purchased it for a refund. Amazing.

Middle burners don't work as you can see in many reviews, when I called them they said this is how it works and asked to hold the ignition on until it lights up. But it will not light up. I can't hold as long as I cook. After all the installation and effort the only thing you can do is return it back. Overall it's a defective product. Not sure why they are not working on fixing this.

The worst grill I have ever bought! The grill does not get hot enought to sear food, you end up drying out most items as the grill does not get hot enough to heat the food grilling surface to sear and lock in food juices. The opening at the side and cover not sealed cause major heat loss. You need to turn all burners on high and leave for 20+ muntes to get over 350. Even then once you open it, normal heat loss occures and you end up starting all over again to get a heated environemnt and it now takes even longer. For a few bucks more I see myself biting the bullet and buying a Weber next time around. And forget using the Oven feature, it's absoutely horrible expericnce!

This is a great grill. I would not recommend the instructions for assembly. Just watch the YouTube video. It took me less than an hour by myself. It can be a one person job with one extra step. Remove the grill cover pins on each side of the lid and take it off. This reduces the weight of the top section. You can then lift the top section by yourself. Please do read the other reviews regarding the adjustments to the two inside thermostatic sensors on each burner. Both of mine needed two washers to adjust the sensor. Once this is done, the grill ignited on the first attempt. Do not return this grill for this issue.