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Customer reviews for Member’s Mark Pro Series 4-Burner Gas Grill with Thermostatic Control for
Member’s Mark Pro Series 4-Burner Gas Grill with Thermostatic Control
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3.9 out of 5 stars
stars
282 ratings185 reviews
  1. 5 stars55% (156)
  2. 4 stars18% (52)
  3. 3 stars7% (20)
  4. 2 stars2% (5)
  5. 1 star17% (49)

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Showing 21-30 of 185 reviews
Mar 10, 2025
jlee
1 out of 5 stars
1 out of 5 stars review

Porcelean coating on grates fails in 11 months

We have owned this grill for 11 months and have not had any previous issues. We recently noticed the enamel coating on the grates was chipping and peeling to the extent that the grill could not be used without ingesting some of the coating in the grilled food. We contacted customer service for replacement procedures and were told that this is normal and that we should try and scrape the rest of the porcelain coating off the grates and season them with oil to prevent food from sticking. I sent photos of the grates and was told that they would not we covered as they are still usable (albeit with porcelain pieces in the food). The grates have a 5 year warranty, although customer service could not provide a circumstance when the warranty might be applicable. They did offer to sell me replacement grates for 25.00 x 3 grates ($75.00) and told me only recourse was to return the whole grill to the store where I purchased it for a refund. Amazing.

Helpful?2CXF7G5AXJNO15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear about your issue with your cooking grates! The Member's Mark Pro-Series 4 Burner Gas Grill comes with Porcelain Coated Cast Iron cooking grates. The porcelain coating does not "peel" or "flake". If the Porcelain Coating is damaged it will chip in chunks, much the same way it would look to chip a porcelain plate or saucer. The most common cause of "flaking" from the cast iron cooking grates, is due to the cooking grates not being seasoned, or the seasoning not being consistently maintained. Our agents will always ask for photos so we can document any issues. If photos provided show the cooking grates are able to be fully restored by washing and removing the dried carbon build-up, and then perform seasoning to protect them, then replacements are not needed. You're 100% correct. The Porcelain Coated Cast Iron cook grates are under warranty for 5 years. We would be happy to provide replacements when needed. The agent you spoke with was confident that your issue was resolvable with cleaning steps and seasoning (steps provided via email.) Should their guidance not resolve your issue, don't hesitate to reach out to us with photos and we would be happy to provide replacements if needed. Hope this helps clarify. We are here to help.

Mar 6, 2024
Chris
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Impressed with the quality/assembly went better t.

I was concerned about the assembly but between the instruction manual and the app that also walks you step by step, it went better than expected. Took me and my wife about 3-4 hours plus a couple of breaks to complete. After following the instructions for the middle burners, it started right up. Seems very solid. Used it once and it did a good job with the burgers. Looking forward to using the thermostat to do some baby back ribs. Seems high quality. Like the window on the lid.

Helpful?2CXF7G5AXJNO15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re happy to hear that the assembly went smoothly and that you found the BILT app helpful! Thank you for choosing Member&#39;s Mark! <br /><br />Please consider subscribing to our YouTube Channel where you can find step-by-step instructional videos, troubleshooting, recipes and more! https://www.youtube.com/&#64;MembersMarkGrills/videos

Mar 17, 2025
Bluedog 72
4 out of 5 stars
4 out of 5 stars review

Better than expected!

I purchased this model when it was discounted at the end of last year. It was boxed in the garage until this past week when I assembled it. I found the assembly straight forward and only needed help lifting the fire box onto the cart. For the most part, the instructions were okay but better with the Bilt app and YouTube videos. Suggestions: assemble what you can on a work table.........it will save your back. I read multiple reviews on ignition issues. I contacted customer support before I started assembly and they sent me the washer kit to adjust the positioning of the two middle igniters.......just in case I needed it. I did not. If one follows the provided instructions for lighting in different configurations, at least for me, I had no issues. I have owned nothing but Weber products since 1978. I am 75 YO and decided that when my Weber went to pasture, that I was not going to spend the extra money to replace in kind. I must admit that I have only done the initial burn in. However, I think that the quality is good, assembly not bad, and since I got it for the clearance price of $299........it was a steal. I will advise the group how I think I performs once I slap some protein on it.

Helpful?2CXF7G5AXJNO15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a detailed review of your experience. Thank you for choosing Member&#39;s Mark. We look forward to hearing more when you have time to provide an update. Happy grilling!

May 9, 2025
KW
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Lighting is a learning experience, nice grill

This is a great grill, it took 5 hours to put together and every piece fit well, I took someone else's advice and used a bench to work on which made it so much easier. Lighting of the middle two burners is definitely be a learning experience, I don't like that I have to pick up the grates to make sure they are lit; you hear them lite and then they will go out on you if you don't hold the knob in long enough.

Helpful?2CXF7G5AXJNO15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Your feedback regarding the need for a flame viewing hole or cut out in the firebox, in order to be able to check burner flame, has been noted. Your feedback is important to us. Thank you for choosing Member's Mark!

Jul 21, 2024
Joe
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I'm glad we got this one

So much nicer to use and clean than our last one. The assembly directions are good. The assembly time stated of 1.5 hours should be taken with a grain of salt (More like 3), but went together well. So far, we've made two meals on it - both as the traditional BBQ. Both turned out really well. We haven't tried the temp control method yet. Has more than enough room for 4 steaks, 4 brats, 4 large potatoes, and 4 ears of corn on the top rack. The included cover kept it nice and dry during the rainstorm.

Helpful?2CXF7G5AXJNO15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re happy to hear that assembly went smoothly. Thank you for choosing Member&#39;s Mark, happy grilling!

Jul 28, 2025
Doyle
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Members Mark gas grill.

This gas grill is what I was looking for, it grills just fine and will hold a preset temperature.

Helpful?2CXF7G5AXJNO15614115225
Jul 12, 2024
Minus Smith
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Faulty product

Middle two burners didn’t work. Reset the regulator ave they still didn’t work.

Helpful?2CXF7G5AXJNO15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear about your lighting issue. Please note the following: IF YOU RELEASE THE CONTROL KNOB TOO SOON, THE BURNER FLAME FOR BOTH BURNER #2 AND BURNER #3 WILL EXTINGUISH. If you&#39;re having lighting issues, try holding the knobs longer before releasing. <br /><br />For your convenience, I&#39;ve included a step-by-step instructional video for how to light the Member&#39;s Mark Pro-Series 4 Burner Gas Grill: https://www.youtube.com/watch?v&#61;BYtN_F4aZq4<br /><br />If you&#39;re performing the correct lighting procedure and still experiencing lighting issues, a minor adjustment to thermocouple will resolve. Please reach out to customer service for information/directions for correction by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. Hope this helps!

Sep 12, 2025
Don
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Members Mark 4 burner grill and oven

Great grill and OVEN! Love the glass to see inside with the grill closed.

Helpful?2CXF7G5AXJNO15614115225
Jul 22, 2025
Deb
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome grill and good price!

Well built grill. Very solid!

Helpful?2CXF7G5AXJNO15614115225
May 20, 2025
Dar
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

4 Burner Gas Grill

This grill was too complicated to put together and had a lot of parts. The video was also complicated to understand. I bought this as a gift and had it sent to Atlanta,Georgia.

Helpful?2CXF7G5AXJNO15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear that the assembly did not go smoothly and that you didn&#39;t find YouTube assembly video to be helpful. <br /><br />Please Note: There is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find it helpful during assembly, as you can pause, zoom-in, rotate and interact with the assembly instructions. <br /><br />Additionally, Sam&#39;s Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam&#39;s Club membership number handy: https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly For more information or assistance, please reach out to Member&#39;s Mark Help Center toll free at: : (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Hope this helps!