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Customer reviews for Member’s Mark Pro Series 4-Burner Gas Grill with Thermostatic Control for
Member’s Mark Pro Series 4-Burner Gas Grill with Thermostatic Control
3.9 out of 5 stars
stars
282 ratings185 reviews
  1. 5 stars55% (156)
  2. 4 stars18% (52)
  3. 3 stars7% (20)
  4. 2 stars2% (5)
  5. 1 star17% (49)

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Showing 11-20 of 185 reviews
May 10, 2024
Reviewer name: LoKay
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great, with a little different twist on starting.

We do love this grill! It’s plenty of room for just the two of us!! There is a learning curve with the initial turn on… you turn the 1st and 4th knob on before hitting the button. Took us a minute but we learned it.

Helpful?6ULYGL8FCYYS15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. For your convenience, I've included a link to an instructional video with some information regarding your grill that you might find helpful. https://www.youtube.com/watch?v=GHjwYHaPPV0 Thank you for choosing Member's Mark!

Jul 28, 2024
Reviewer name: Asim Arshad
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Assembling is not easy, it is crazy hard

Not able to assemble, so hard for 1 person and we couple tried assembling it say 98% and then at the end the wiring was messed up and could not get it to wire up.

Helpful?6ULYGL8FCYYS15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that assembly did not go smoothly. Please note, there is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find helpful during assembly, as you can zoom in, pause, turn and rewind the assembly steps. Additionally, Sam's Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam's Club membership number handy: https://orders.handy.com/partners/sams_club?service_sku=sams_club_grill_smoker_assembly For more information or assistance, please reach out to Member's Mark Help Center toll free at: (888) 301-0332 from 7am. - 11pm. (CST) Monday through Saturday and 10am. - 8pm. (CST) on Sundays. Hope this helps!

Sep 21, 2024
Reviewer name: TABR
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Gas Grill

This grill is very well built. The assembly process is not complicated at all, it is quite simple. All the burners work very well, you just have to read the instructions. Totally recommended. Luckily I bought it on sale (the one on display) completely assembled for $180. I think it was a bargain.

Helpful?6ULYGL8FCYYS15614115225
Jul 4, 2024
Reviewer name: MJ
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good durable gas grill

Nice quality. Really like the painted surface. Had 100% stainless before & it was difficult to keep it looking clean. This one is much easier to clean. Love the side burner & see through lid. The only reason I give it 4 stars & not 5 is it seems to take about 10 minutes to get to the hottest temps.

Helpful?6ULYGL8FCYYS15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Aug 30, 2024
Reviewer name: Great Grill
5 out of 5 stars
5 out of 5 stars review

Heavy duty grill.

This is a great grill. I would not recommend the instructions for assembly. Just watch the YouTube video. It took me less than an hour by myself. It can be a one person job with one extra step. Remove the grill cover pins on each side of the lid and take it off. This reduces the weight of the top section. You can then lift the top section by yourself. Please do read the other reviews regarding the adjustments to the two inside thermostatic sensors on each burner. Both of mine needed two washers to adjust the sensor. Once this is done, the grill ignited on the first attempt. Do not return this grill for this issue.

Helpful?6ULYGL8FCYYS15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that the assembly manual was not helpful. We're happy to hear that the YouTube assembly video was helpful. Please Note: There is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find it helpful during assembly, as you can pause, zoom-in, rotate and interact with the assembly instructions. Thank you for choosing Member's Mark. Happy grilling!

Mar 13, 2024
Reviewer name: Wynipoo
5 out of 5 stars
5 out of 5 stars review

Game changing features!!!

We received our grill a couple weeks ago. This grill has some very good features! 1st The assembly wasn't too terrible. The instructions were very straight forward and easy to follow. It took about two and a half to three hours to put together. 2nd It is very sturdy/well made. 3rd and 4th-----being able to see the food as it's cooking is wonderfull!!! And the temperature control option is a definite game changer!!!! The only thing negative is the wingnut securing the gas bottle is completely under the grill unit and there's only 3" to the ground. You must get onto the ground to reach it and that's an inconvenience for sure even more so if you have guests. The side burner on ours goes from low to high with hardly in between which is hopefully just a fluke on our grill. All in all it's still a very nice grill and we would definitely recommend purchasing it. We've enjoyed using it and plan to use it a lot more this spring and summer although we grill/smoke year round.

Helpful?6ULYGL8FCYYS15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review with your favorite features. Your feedback regarding the tank screw has been passed along. For assistance with your side burner, please don't hesitate to reach out to us at the number on your manual or by reaching out to the Member’s Mark Help Center toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please consider subscribing to our YouTube Channel where you can find step-by-step instructional videos, troubleshooting, recipes and more! https://www.youtube.com/@MembersMarkGrills/videos Thank you for choosing Member's Mark!

Mar 6, 2024
Reviewer name: Chris
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Impressed with the quality/assembly went better t.

I was concerned about the assembly but between the instruction manual and the app that also walks you step by step, it went better than expected. Took me and my wife about 3-4 hours plus a couple of breaks to complete. After following the instructions for the middle burners, it started right up. Seems very solid. Used it once and it did a good job with the burgers. Looking forward to using the thermostat to do some baby back ribs. Seems high quality. Like the window on the lid.

Helpful?6ULYGL8FCYYS15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're happy to hear that the assembly went smoothly and that you found the BILT app helpful! Thank you for choosing Member's Mark! Please consider subscribing to our YouTube Channel where you can find step-by-step instructional videos, troubleshooting, recipes and more! https://www.youtube.com/@MembersMarkGrills/videos

Jan 10, 2025
Reviewer name: Pablo
3 out of 5 stars
3 out of 5 stars review

After 6 months front gas hose joint leaking

Bought it July 2, 2024. Very sturdy grill, middle burners work after pushing nobs few seconds. For oven type just the side burners work and cannot keep up if you set it to 400F or above. Today January 3 was grilling and middle knob bbq/oven melted, and a plastic fume showed up. I looked behind and there was fire/flame in one of the hose joints. I thought joint got lose, tried to tighten it, turn on again and gas odor would be present, did not ignite as the leak would not stop. This grill lasted 6 months. I called members mark 1/04/24 and said I need to bring it to the store where I bought it, not sure why not just replace it and ship another one, as I was happy with bbq and it was working fine before I planned to replace it, I mentioned to member mark cust serv that the price is higher now why should I pay $100 higher? the lady mentioned once I order it and bbq shipped I can call back to adjust the price as I bought it on July 2 2024. I had to borrow a pick up to bring to store, at the store they said they do not have in stock and if I want another one need to order online, but price is $100 higher, I received a gift card refund, I received the new bbq yesterday, today I call members mark 888-301-0332 and another rep mentions He cannot provide any price adjustment as I received the same amount refund back in July 2024. I explained I was happy with the bbq but the previous was dangerously faulty, did not want to provide price adjustment, he had no record of the previous conversation, I mentioned to him he can check on the notes as the previous rep mentioned she took not for this. Now I spend half of a day to drop off the faulty bbq, $100 higher price and need to spend another half day to assembly the new one. Bad experience, did not expect this from members mark.

Helpful?6ULYGL8FCYYS15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear about your fuel leak. For any issues with parts or performance, don't hesitate to reach out to the number on the front of your manual (1-833-454-0864) which is the manufacturer customer care. We offer troubleshooting, replacement parts, we also have the option for video troubleshooting for a more one-on-one customer care experience to see exactly what you're experiencing and offer replacement parts where needed. Don't hesitate to reach out going forward should you require assistance. As the manufacturer of the Member's Mark Pro-Series 4 Burner Gas Grill, we don't have access to store/online order information for how/where your grill was purchased or any information regarding pricing or price-matching. Nor can we provide feedback to the club regarding your return experience. By leaving a review, it is only reflected for the product you purchased, NOT your purchasing/returning experience. To make a formal complaint about your price matching/return experience, please reach out to Member's Mark help center toll-free at: (888) 301-0332 from 7am - 11pm. CST Monday through Saturday and 10am - 8pm. CST on Sundays. Hope this helps!

Jun 22, 2024
Reviewer name: Justin
1 out of 5 stars
1 out of 5 stars review

Dangerous grill

This grill is a fire hazard. After set up I light it up ready to grill for the family. Grill fired up but the flames were very weak. I figured maybe I didn't open the tank all the way. Opened the doors to the tank and found it fully engulfed in flames. Upon closer review over the next 30 minutes I found the regulator was leaking, no matter how many times I reinstalled it it would leave, however if I put pressure on the back of it side to side it would stop. Several reviews mentioned this as an issue. When I reached out to customer service, they denied any knowledge of issues even though it is mentioned in numerous reviews. They sent me a new regulator, this one also leaks. Causing random fires under the grill. NOT SAFE! DO NOT BUY!!!! If I could give it negative stars I would. This is not safe to have at your home. I wanted you!

Helpful?6ULYGL8FCYYS15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear about the issue you faced with a leaking regulator. For your convenience I've included a link to a step-by-step instructional video for how to perform a leak test and correct any leaks before starting your grill. https://www.youtube.com/watch?v=KvoyAb0BqNk Please Note: A Leak Test Should be Performed: • After assembling your grill and before lighting for the first time, even if purchased fully assembled. • Every time LP gas cylinder is refilled, exchanged or if any of the gas components are disconnected or replaced. • Any time your grill has been moved. • At least once per year or if your grill has not been used for more than 60 days. For questions or assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com.

Sep 25, 2024
Reviewer name: Aj
1 out of 5 stars
1 out of 5 stars review

Defective design

Middle burners don't work as you can see in many reviews, when I called them they said this is how it works and asked to hold the ignition on until it lights up. But it will not light up. I can't hold as long as I cook. After all the installation and effort the only thing you can do is return it back. Overall it's a defective product. Not sure why they are not working on fixing this.

Helpful?6ULYGL8FCYYS15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear about your lighting issue. Please note the following: IF YOU RELEASE THE CONTROL KNOB TOO SOON, THE BURNER FLAME FOR BOTH BURNER #2 AND BURNER #3 WILL EXTINGUISH. If you're having lighting issues, try holding the knobs longer before releasing. For your convenience, I've included a step-by-step instructional video for how to light the Member's Mark Pro-Series 4 Burner Gas Grill: https://www.youtube.com/watch?v=BYtN_F4aZq4 If you're performing the correct lighting procedure and still experiencing lighting issues, a minor adjustment to thermocouple will resolve. Please reach out to customer service for information/directions for correction by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We have a video chat option to help walk you through troubleshooting steps via one on one video assistance, should you require additional clarification. We know once we have a chance to troubleshoot your issues, you'll love your new grill!