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Customer reviews for Member’s Mark Pro Series 4-Burner Gas Grill with Thermostatic Control for
Member’s Mark Pro Series 4-Burner Gas Grill with Thermostatic Control
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3.9 out of 5 stars
stars
282 ratings185 reviews
  1. 5 stars55% (156)
  2. 4 stars18% (52)
  3. 3 stars7% (20)
  4. 2 stars2% (5)
  5. 1 star17% (49)

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Showing 11-20 of 185 reviews
Jul 9, 2024
Mxyzptlk
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent grill; assembly instructions, not so exc

I rate this grill 5 stars because of its construction and performance. You can spend a lot more on some name brands for a four-burner grill, but you wouldn't get your moneys worth. The grill is rock solid made with suerior materials. It even feels solid - shipping weoght is 179 lbs. It takes reading the instructions to use it properly, but that shouldn't be a negative. Now the assembly inmstructions, they're another story. Drawings without text guidance was a bit of a challenge. Happily, there's a downloadable 3-D assembly manual that clears up the confusion and is a first-rate use of technology. I knew it would be a project to remember when the very first part drome me batty. When I realized it wasn't a part, but rather a tool, things ckeared up. They say 90 minutes to assemble. I doubled that, but you might do better. All-in-all, I'm very pleased with the pirchase.

Helpful?2CXF7G5AXJNO15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're happy to hear that you found the BILT app helpful during assembly. Your feedback regarding the manual assembly images have been noted. Thank you for choosing Member's Mark!

May 10, 2024
LoKay
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great, with a little different twist on starting.

We do love this grill! It’s plenty of room for just the two of us!! There is a learning curve with the initial turn on… you turn the 1st and 4th knob on before hitting the button. Took us a minute but we learned it.

Helpful?2CXF7G5AXJNO15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. For your convenience, I&#39;ve included a link to an instructional video with some information regarding your grill that you might find helpful. <br />https://www.youtube.com/watch?v&#61;GHjwYHaPPV0<br /><br />Thank you for choosing Member&#39;s Mark!

Jul 28, 2024
Asim Arshad
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Assembling is not easy, it is crazy hard

Not able to assemble, so hard for 1 person and we couple tried assembling it say 98% and then at the end the wiring was messed up and could not get it to wire up.

Helpful?2CXF7G5AXJNO15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear that assembly did not go smoothly. Please note, there is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find helpful during assembly, as you can zoom in, pause, turn and rewind the assembly steps. <br /><br />Additionally, Sam&#39;s Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam&#39;s Club membership number handy: <br />https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly <br /><br />For more information or assistance, please reach out to Member&#39;s Mark Help Center toll free at: (888) 301-0332 from 7am. - 11pm. (CST) Monday through Saturday and 10am. - 8pm. (CST) on Sundays. Hope this helps!

Jul 23, 2025
Kev
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect size for both large parties and small gath

A little tricky to assemble. But it all came together. First used it for the Fourth of July making kabobs and pizzas. Was a great success! Perfect size for both large parties and small gatherings.

Helpful?2CXF7G5AXJNO15614115225
Sep 21, 2024
TABR
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Gas Grill

This grill is very well built. The assembly process is not complicated at all, it is quite simple. All the burners work very well, you just have to read the instructions. Totally recommended. Luckily I bought it on sale (the one on display) completely assembled for $180. I think it was a bargain.

Helpful?2CXF7G5AXJNO15614115225
Jul 4, 2024
MJ
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good durable gas grill

Nice quality. Really like the painted surface. Had 100% stainless before & it was difficult to keep it looking clean. This one is much easier to clean. Love the side burner & see through lid. The only reason I give it 4 stars & not 5 is it seems to take about 10 minutes to get to the hottest temps.

Helpful?2CXF7G5AXJNO15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member&#39;s Mark!

Jul 8, 2025
Leigh
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Buyer

Unable to use🙄

Helpful?2CXF7G5AXJNO15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear you&#39;re unable to use your Member&#39;s Mark Pro-Series 4 Burner Gas Grill. Without details we&#39;re unable to provide any assistance. For questions, troubleshooting, replacement parts and more, please reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. We would be happy to address any issues you might be facing.

Jun 4, 2025
TAPAST
1 out of 5 stars
1 out of 5 stars review

UNSAFE!!!!

Unsafe Grill. Started off with major issues with the 2 middle burners that everyone has commented on. Grill doesn't heat up like a typical grill. I have a MM normal gas grill and love it. This grill has been awful. After the grill was turned off, it caught on fire, resulting in the fire department needing to come out and put the fire out. The fire burned the siding of the home, the fence and then the fire department has to knock a hole through the wall of the home into the living area. Completely unsafe, unreliable, and I 100% regret purchasing this grill.

Helpful?2CXF7G5AXJNO15614115225
reply from Member's Mark Supplier

We’re sorry to hear about your experience. Safety is our top priority — our grills are CSA-certified and rigorously tested to meet strict standards.<br /><br />The middle burners feature safety shut-off valves that require a specific lighting sequence. We apologize if this wasn’t clearly communicated and offer video guides on YouTube to assist. Aside from this, the grill should perform like any standard model. https://www.youtube.com/playlist?list&#61;PLt_pmryXkYnEtb8K4gR1yVHBtYJWjuq9Z<br /><br />A fire occurring after the grill has been turned off is highly unusual and not typical of our products. We take such reports seriously and wish we had been contacted sooner to resolve the issue and ensure a better experience. 1-833-454-0864 or support&#64;proseriesbbq.com.

Sep 1, 2025
Jholli
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best grill I’ve had yet!

Very impressed, replaced my Weber with this grill. Cooks very evenly and doesn’t flare up and burn the food. Will buy again should the need arise.

Helpful?2CXF7G5AXJNO15614115225
Apr 7, 2025
matos5
1 out of 5 stars
1 out of 5 stars review

Heat loss a major negative on this grill!

The worst grill I have ever bought! The grill does not get hot enought to sear food, you end up drying out most items as the grill does not get hot enough to heat the food grilling surface to sear and lock in food juices. The opening at the side and cover not sealed cause major heat loss. You need to turn all burners on high and leave for 20+ muntes to get over 350. Even then once you open it, normal heat loss occures and you end up starting all over again to get a heated environemnt and it now takes even longer. For a few bucks more I see myself biting the bullet and buying a Weber next time around. And forget using the Oven feature, it's absoutely horrible expericnce!

Helpful?2CXF7G5AXJNO15614115225
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear about your heating issue! You may have activated the flow limiting device in your regulator. I&#39;ve included a link below to our YouTube channel playlist, where you can find step-by-step videos for how to reset the flow limiting device in your regulator, the correct lighting sequence, and more! https://www.youtube.com/playlist?list&#61;PLt_pmryXkYnEtb8K4gR1yVHBtYJWjuq9Z<br /><br />We&#39;re here to help anyway we can. If you&#39;re still experiencing heating issues after a leak test, and regulator reset, a minor adjustment to thermocouple will resolve. Please reach out to customer service for information/directions for correction by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. Hope this helps!