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Customer reviews for Member's Mark 5-Burner Propane Gas Grill for
Member's Mark 5-Burner Propane Gas Grill
4.6 out of 5 stars
stars636 ratings351 reviews
  1. 5 stars77% (487)
  2. 4 stars13% (85)
  3. 3 stars3% (22)
  4. 2 stars2% (13)
  5. 1 star5% (29)

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Showing 191-200 of 351 reviews
Jun 20, 2025
jkmitch
2 out of 5 stars review

Still waiting on part

Purchased online 5/2/25 with a 3 yr warranty. FedEx called on 5/5/25 claiming they couldn't deliver on my road, despite numerous other deliveries. Son and husband assembled grill and tested without issue. On 5/24/25 we attempted to use grill and noted a strong gas odor. Husband found regulator to be leaking. Customer service was call and all information provided. Grill looks nice and appears to be sturdy, however without a functioning regulator it's a waste of money. Either send the part or replace the grill. Customer service very disappointing.

Helpful?49M7HMESGA0L15614115221
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that FedEx contacted you and said that they couldn't deliver to your home. Customer service always request that shipments are to your current shipping address. However, once the package has left our warehouse, delivery is left to our shippers (in this case FedEx). For more information as to why FedEx could not deliver to your home, and when deliveries will resume on your street, please reach out to FedEx directly as customer service wouldn't have that specific information regarding shipping. Hope this helps!

Jul 23, 2025
ReRee
4 out of 5 stars review

Assembly

This review is based on the assembly of the grill. There was a screw missing (A). The directions in the manual and this app do not correlate. The app is nice because I could move the images and zoom in and out which allowed me to have a better view of the grill. But details were left out and weren't thst clear to follow.

Review from BILT
Helpful?49M7HMESGA0L15614115221
May 17, 2025
TJ
3 out of 5 stars review

Can’t Even Use It Yet – Defective Hose

Setup was pretty easy, but only because I’ve got experience with assembly—the instructions were vague and not very helpful. The grill itself seems okay at first glance, but the wheels are very flimsy. There’s a slight drop from my garage to the driveway, and I don’t see them holding up long-term. The biggest issue? The regulator hose was defective right out of the box, so I haven’t even been able to use the grill yet. That was a big letdown and definitely took the excitement out of the purchase. You get what you pay for. Hoping once I replace the hose it performs better, but not impressed so far.

Helpful?49M7HMESGA0L15614115221
Jun 7, 2025
DJ85
3 out of 5 stars review

Missing Parts - removed and sold item not claimed

So far, not so good. Hardware pack was missing. Inner bag was opened and appeared this was removed. Being a previous manager at Sam’s this was removed at store level and resold when it should have been a claim not to be resold. Going to have to wait 5-7 days for it to be delivered, so It’s going to have to wait until next weekend or the following to assemble. Unable to rate beyond that.

Review from BILT
Helpful?49M7HMESGA0L15614115221
May 3, 2025
Conrad
5 out of 5 stars review

Member’s Mark Grill

I shopped for a new grill for quite some time and finally decided to purchase the Member’s Mark model G48101. I was very impressed by the BILT 3D instructions that were very easy to follow. The only problem I had was that the right door is a little uneven and doesn’t stay closed. I’m not sure if there is a solution to straighten the door.

Review from BILT
Helpful?49M7HMESGA0L15614115221
May 22, 2024
DAD
5 out of 5 stars review

Verified Purchase

Member's Mark 5-Burner Propane Gas Grill

Great Grill for the Price

Helpful?49M7HMESGA0L15614115221
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark, happy grilling!

Jun 20, 2024
Bone
4 out of 5 stars review

Verified Purchase

A product that is worth the price.

The process of putting together is quite extensive.

Helpful?49M7HMESGA0L15614115221
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Please Note: There is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find it helpful during assembly, as you can pause, turn and zoom-in on the instructions. Hope this helps!

Apr 12, 2024
Jw
4 out of 5 stars review

Verified Purchase

Great grill- poor delivery

Great grill- poor delivery

Helpful?49M7HMESGA0L15614115221
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear that the delivery was not a good experience. As the manufacturer of your Member&#39;s Mark 5 Burner Grill we don&#39;t have access to delivery/order information. <br /><br />To make a formal complaint about your delivery experience, please reach out to Member&#39;s Mark help center toll-free at: (888) 301-0332 from 7am - 11pm. CST Monday through Saturday and 10am - 8pm. CST on Sundays. Hope this helps!

Jul 24, 2024
Chicago Larry
5 out of 5 stars review

Verified Purchase

Cant beat Members Mark Quality Products

Members mark products offer true quality and affordable price.

Helpful?49M7HMESGA0L15614115221
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member&#39;s Mark!

Mar 17, 2024
Kg
5 out of 5 stars review

Verified Purchase

Great grill

If available, pay the assembly fee, it's quite the experience. Great grill, highly recommend.

Helpful?49M7HMESGA0L15614115221
reply from Member's Mark Supplier

Thank you for taking time to leave a review with your recommendation. Thank you for choosing Member&#39;s Mark!