Customer reviews for Member's Mark 5-Burner Propane Gas Grill forMember photos









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Verified Purchase
So glad I did!
I had been fighting giving up my Kenmore beloved barbecue grill. It was on its last legs. It was to me the best design grill I’ve ever had. So after my wife insisted I started looking for a replacement. I saw this at Sam’s club. Sleek, sturdy, a sear zone feature and side burner, plus a cover. The prices was right and I took it home. Took some thought to put together but the way they packaged the nuts and bolts and the directions I was done in a little over an hour. Cooking on it has been great heats up fast and maintains temperature evenly. You will not regret this purchase.
Thank you for taking time to leave a review. We're so happy you found everything you were looking for in the Member's Mark 5 Burner Grill. Happy grilling!
Verified Purchase
Amazing Product and Value
i was apprehensive. A 5 burner gas grill for an extraordinary price? Well, i decided to take a chance and i am glad i did. 1) Ad said unit weight was 124 lbs. Printed on carton was 167 lbs. The difference was 43 lbs. of heavy cardboard separating the parts. Very well packaged. 2) Excellent instructions making the assembly process smooth and easy. But, it is a two person project. 3) High quality product. Just like Weber but for a third of the price. 4) Everything is included, even extra nuts and bolts should a part fall through a crack in the deck boards (it did happen. Then did assembly on units cardboard). My apprehension was unnessary. This is one time where taking a chance and saving money on a less expensive product paid off.
Thank you for taking time to leave such a detailed review of your experience! We're happy to hear that assembly went smoothly and you're enjoying the Member's Mark 5 Burner Gas Grill. Thank you for choosing Member's Mark!
Verified Purchase
Great grill for a wonderful price!
This grill is great! I was searching for a grill that wouldn't break the bank but also had specific specs. I wanted 5 burners, 4 wheels, a searer and doors in the front. Sounds easy but it wasn't. This grill is very very sturdy. The material quality is wonderful. I have used it 6 times in the last 3 weeks and I am very impressed. I didn't give up any quality by not buying a name brand grill I am glad I didn't spend an arm and a leg for a big brand grill.
Thank you for taking time to leave a review. We're so glad you found what you were looking for with Member's Mark! Happy grilling!
Verified Purchase
Best Deal in Town
Can't beat the value here. Easy assembly and this grill is on fire for the price. Can't beat the value, with 4-burners, side burner, and it comes with a cover. Sounds trivial, right. Nah, that's a big deal given a cover that fits your grill is included in the price saving me time and money. That's a big deal! Keep it up Sam's...it's the little things that have a big impact.
Thank you for taking time to leave a review with all your favorite features! We're happy to hear that the assembly went smoothly. Thank you for choosing Member's Mark, happy grilling!
Verified Purchase
Gas Grille
Ordered it on Friday and was delivered Saturday. Easy to put together. Works great except the chef needs to learn how to regulate the heat. Every thing doesn’t need to be charred! I would definitely recommend this grill to a friend.
Thank you for taking time to leave a review with your recommendation. We're happy to hear that assembly went smoothly. Thank you for choosing Member's Mark!
Verified Purchase
Value Option
Look, not a Weber, not claiming to be a Weber, but the value is unbeatable if you take care of it, keep it dry/covered and are okay with replacing it every 5 years (I got a solid 7 out of the last one). Huge cooking area, balanced heat, ample side-burner BTUs for blackening/frying. Build quality is a bit flimsy (went together fine and the instructions were clear), but if you are the occasional griller, for $300, you can't go wrong.
Thank you for taking time to leave a review. Thank you for choosing Member's Mark!
Verified Purchase
Good looking Grill at a Great Price!
The price was right and it certainly does the job. I got it as a holiday gift so I haven't been able to use it much, but it has done okay even in extremely cold weather. The "Sear Zone" burner was a big help in the cold. Assembly was pretty easy. We used the book, but the 3D BILT app looks pretty cool. It took two of us about 90 minutes from start to finish. Some of the parts are plastic and feel pretty flimsy, but overall construction was stout. The whole thing is pretty stable and rolls around easily on concrete. The bottom is not replaceable or removable. I can see this being an issue. This has been the single quickest point of failure in every grill i've ever owned. All and all it's a nice looking grill and the price was right.
Thank you for taking time to leave a review. Your feedback regarding the bottom panel has been noted. We're happy to hear that the assembly went smoothly. For replacement part or assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Thank you for choosing Member's Mark!
Verified Purchase
Looks great, runs hot, weird grease tray.
This very attractive grill arrived promptly and undamaged. It did take a professional "handy-person" to assemble it, and he struggled with it for over 4 hours. It does seem solidly made. Lights instantly. Runs HOT. There will be a learning curve here that may take some time to get used to. My surprise and one real gripe is the grease tray. (Not the grease cup.) The tray does not come out completely like every other grill I have ever owned. You have to release it using a couple of clamps on the back of the grill, and then it only drops down so you can wipe it off. It is permanently attached on the front. I have no idea, other than it might have been less expensive to build it this way, why the manufacturer would choose this approach. Not sure I'm going to like this "feature". Casters work, but are not as sturdy as I think would be ideal. I have an aggregate patio, so maybe that is part of the issue. Certainly my patio is not nearly as smooth as the concrete flooring at the local Sam's Club where the display unit glides like a hot knife through room-temp butter! The many places to hang accessories is a plus. Honestly, it's too soon to really rate this grill properly. If I can add more information or want to change my star rating after living with this grill for at least 6 months or more, I will certainly do that.
Thank you for taking time to leave a review. Your feedback is important to us. Your notes regarding the design of the grease tray and castors has been passed along. Should you have any questions or concerns, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Thank you for choosing Member's Mark!
Verified Purchase
Could be better
The price was good got it on sale. The directions to assemble were not the clearest. There is a larger gap between the grill plates and the edge of the grill box so when you try to clean the grill the grill plates move around a lot. After owning for two months noticed rust starting to form. The grill cooks well, and the cover is great, just not sure about the quality.
Thank you for taking time to leave a review. We are sorry to hear that the assembly did not go smoothly. Please Note: There is a 3D interactive app called BILT that is free to download for both Android and iPhone users. Many customers find it helpful during assembly. <br /><br />Alternatively, Sam's Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website: https://orders.handy.com/partners/sams_club?service_sku=sams_club_grill_smoker_assembly <br /><br />Your feedback regarding movement of the cooking grates has been noted. Please Note: There are maintenance and cleaning tips for a number of parts in your user manual. If replacement parts are required, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 <br />or support@proseriesbbq.com. We would be happy to ship any required parts right to your home. Hope this helps!
Verified Purchase
Missing parts
The package was delivered very promptly. Upon unpackaging we realized there was no hardware included in order to put grill together. I contacted service to request a hardware package be sent and was advised it would take 5 to 7 days. After 7 days have past, I contacted them again only to be told warehouse was changing locations and my parts had not shipped yet. In the meantime, we have grill parts scattered waiting for missing screws/bolts. VERY DISSATSIFIED!
Thank you for taking time to leave a review. We're sorry to hear about your missing hardware pack. We apologize for the delay in receiving a replacement. The replacement parts and hardware were stored and shipped from a warehouse in Canada. With the recent tariffs put in place, we set up and shipped all our warranty parts to a new warehouse within the USA so valued customers like yourself didn't have to pay extra tax, or face delays with shipping at the border. With this transfer of parts, there is a delay for initial warehouse set-up. We apologize for the inconvenience, and will get your part to you as soon as the set-up is complete. Once your order has shipped an email with tracking information will be sent. If you're looking to get your grill set up, the option of a return for a replacement is available at your point of purchase. Hope this helps!