Customer reviews for Member's Mark 5-Burner Propane Gas Grill

Customer reviews for Member's Mark 5-Burner Propane Gas Grill for

Member's Mark 5-Burner Propane Gas Grill

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4.6 out of 5 stars

stars636 ratings351 reviews

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Showing 11-20 of 351 reviews

Jun 19, 2025

clee

4 out of 5 stars review

Verified Purchase

Looks great, runs hot, weird grease tray.

This very attractive grill arrived promptly and undamaged. It did take a professional "handy-person" to assemble it, and he struggled with it for over 4 hours. It does seem solidly made. Lights instantly. Runs HOT. There will be a learning curve here that may take some time to get used to. My surprise and one real gripe is the grease tray. (Not the grease cup.) The tray does not come out completely like every other grill I have ever owned. You have to release it using a couple of clamps on the back of the grill, and then it only drops down so you can wipe it off. It is permanently attached on the front. I have no idea, other than it might have been less expensive to build it this way, why the manufacturer would choose this approach. Not sure I'm going to like this "feature". Casters work, but are not as sturdy as I think would be ideal. I have an aggregate patio, so maybe that is part of the issue. Certainly my patio is not nearly as smooth as the concrete flooring at the local Sam's Club where the display unit glides like a hot knife through room-temp butter! The many places to hang accessories is a plus. Honestly, it's too soon to really rate this grill properly. If I can add more information or want to change my star rating after living with this grill for at least 6 months or more, I will certainly do that.

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. Your feedback is important to us. Your notes regarding the design of the grease tray and castors has been passed along. Should you have any questions or concerns, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Thank you for choosing Member's Mark!

May 30, 2025

Dave H

1 out of 5 stars review

Verified Purchase

Missing part

Missing part for side burner and have been waiting a month for it. No end in sight.

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear about your missing part. We apologize for the delay in receiving a replacement part. The replacement parts were stored and shipped from a warehouse in Canada. With the recent tariffs put in place, we set-up and shipped all our warranty parts to a new warehouse within the USA so valued customers like yourself didn't have to pay extra tax, or face delays with shipping at the boarder. With this transfer of parts, there is a 2 week delay for set-up. We apologize for the delay and will get your part to you as soon as the set-up is complete. Thank you for your patience.

Aug 8, 2025

Bryan A

2 out of 5 stars review

Verified Purchase

Heats too hot!

Not the greatest. Temp was too hot! Lowest setting we were getting 450 degree temperatures. We could not get it lower. Bought a new regulator and it did not fix the issue. We had to return.

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that you returned your grill before allowing us to address any heating issues you were facing! For replacement parts or troubleshooting assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We hope you will consider Member's Mark in the future!

Sep 25, 2025

Brian

4 out of 5 stars review

Verified Purchase

Good, not Great

I had a Members Mark grill prior to this that was awesome. It lasted about 9 years. I loved it. This one is not as sturdy. I have only used it 3 times so far. The handle on the lid does not attach very well. I don’t expect it to last. But we will see. It also took approximately 3 hours to put it together. So if you can get one assembled, I would recommend that.

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Apr 28, 2025

4 out of 5 stars review

Verified Purchase

Nice grill

Wish it had infrared rotisserie burner reather than a side burner, but at this price, it is good enough

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. Your feedback regarding the need for a rotisserie burner has been noted. Your feedback is important to us. Thank you for Choosing Member's Mark!

Jun 21, 2025

Snow Lady

1 out of 5 stars review

Verified Purchase

Missing hardware screws

We ordered grill ahead of time for Father’s Day. We are waiting for the missing screws to arrive. So far, no communications when those items will be delivered.

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear about your missing hardware pack. We apologize for the delay in receiving a replacement. The replacement parts and hardware were stored and shipped from a warehouse in Canada. With the recent tariffs put in place, we set up and shipped all our warranty parts to a new warehouse within the USA so valued customers like yourself didn't have to pay extra tax, or face delays with shipping at the border. With this transfer of parts, there is a delay for initial warehouse set-up. We apologize for the inconvenience, and will get your part to you as soon as the set-up is complete. Once your order has shipped an email with tracking information will be sent. If you're looking to get your grill set up sooner, the option of a return for a replacement is available at your point of purchase. Hope this helps!

May 23, 2025

RMJVR

5 out of 5 stars review

Verified Purchase

Great Grill

Quite a bit of assembly required and 2 people highly recommended. Grill works great and has a fairly even heat across surface. Be sure to season grates before first use. Very pleased so far

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Jul 11, 2025

Davy

1 out of 5 stars review

Verified Purchase

Didn’t work out of box, help lagging/non-existent

Propane regulator did not work straight out of the box, grill would not light. Almost a month later and they haven’t even shipped the replacement part.

Helpful?

reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear about the issue with your regulator. We apologize for the delay in receiving a replacement. The replacement parts and hardware were stored and shipped from a warehouse in Canada. With the recent tariffs put in place, we set up and shipped all our warranty parts to a new warehouse within the USA so valued customers like yourself didn't have to pay extra tax, or face delays with shipping at the border. With this transfer of parts, there is a delay for initial warehouse set-up. We apologize for the inconvenience, and will get your part to you as soon as the set-up is complete. Once your order has shipped an email with tracking information will be sent. In the meantime, I've included a link below to a YouTube playlist of videos for your specific grill, where you can find troubleshooting, operation videos and other information: https://www.youtube.com/watch?v=1m59yPgXJys&list=PLt_pmryXkYnGXx4b8uXj5QwLN5KbT7r9a It is very uncommon for a brand new regulator to be unfixable. Most regulator issues are fixable with a bit of troubleshooting. Alternatively, if you're looking to get your grill set up sooner, the option of a return for a replacement is available at your point of purchase. Hope this helps!

May 18, 2025

SewingMagician

5 out of 5 stars review

Verified Purchase

Recommend two people to assemble

This grill needed two people to put it together, but, it was not hard. The instructions were basically pictures, easy to understand. I guess they did not want the English translation to confuse instructions. It works well, and I have not had any issues with it yet.

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May 23, 2025

Steve W

5 out of 5 stars review

Verified Purchase

Great Value Grill!

Medium sized four burner grill with an extra side burner for heating items in pots or pans, plus a searing function. Several other features made it a great value for the money especially if you catch it on sale as we did. Assembly went very smoothly using only the illustrations in the instruction manual, though they recommend using their on-line video; plan on 4-5 hours including unboxing. You’ll only need a couple different sized Phillips screwdrivers and a partner for a couple minutes to set the preassembled upper section onto the base. The really important question is how it will cook, which hasn’t been determined yet. Can’t wait to get some steaks and chops on it!

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