Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Member's Mark 5-Burner Propane Gas Grill for
Member's Mark 5-Burner Propane Gas Grill
4.5 out of 5 stars
stars
640 ratings355 reviews
  1. 5 stars76% (487)
  2. 4 stars13% (85)
  3. 3 stars4% (23)
  4. 2 stars2% (15)
  5. 1 star5% (30)

Member photos

  • +27 images
Sort by |
Showing 181-190 of 355 reviews
Jun 7, 2025
Reviewer name: DJ85
3 out of 5 stars
3 out of 5 stars review

Missing Parts - removed and sold item not claimed

So far, not so good. Hardware pack was missing. Inner bag was opened and appeared this was removed. Being a previous manager at Sam’s this was removed at store level and resold when it should have been a claim not to be resold. Going to have to wait 5-7 days for it to be delivered, so It’s going to have to wait until next weekend or the following to assemble. Unable to rate beyond that.

Review from BILT
Helpful?49M7HMESGA0L15614115221
May 4, 2025
Reviewer name: Mark
5 out of 5 stars
5 out of 5 stars review

Happy in time for Mother’s Day

The instructions were very straightforward. The unit was packaged very well with a lot of protective wrapping. Except for one scratch on the unit it was scratch and dent free. The animated instruction was quite helpful and except for a couple of screws that may have required Houdini to install. It was pretty easy. I had all the parts and hardware was nicely packaged and labeled. The unit is solid, sturdy and quite Mobile on the casters.

Review from BILT
Helpful?49M7HMESGA0L15614115221
Jun 19, 2025
Reviewer name: Jimmy
5 out of 5 stars
5 out of 5 stars review

SAMS CLUB GAS GRILL

Purchased this grill after owning 3 Webers that didn’t seem to hold up considering the prices paid. This grill is as solid as the webers. The grates are actually better in my opinion. Very heavy. Took me 3 hours to assemble. Very good design. Rolls nicely. Instruction manual and a video for set by step assembly. Time will tell I guess but from what I see I am very impressed.

Review from BILT
Helpful?49M7HMESGA0L15614115221
May 17, 2025
Reviewer name: OCdad
5 out of 5 stars
5 out of 5 stars review

Nice BBQ for searing & burgers/dogs to supplement my Traeger

Good value at $350 and better still if you can get it on sale. It feels real solid and lit easily on the first try. I used 4 main burners and sear burner to reach ~625 degrees then used the 4 main burners on high for 15 minutes to burn in. Reduced all 4 burners to “5” for 10 min down to ~575 degrees and reduced all 4 burners to “1” for 10 min down to ~440 degrees. Still at “1”, opened lid for 10 min then closed lid for 10 min reaching ~375 degrees. Outside temperature ~65 degrees with ~10 mph onshore breeze and gusts to ~18 mph. This assumes the lid thermometer is accurate. I expect other than searing most cooking will at or near “1” on 2 to 4 burners.

Review from BILT
Helpful?49M7HMESGA0L15614115221
May 30, 2025
Reviewer name: Geemart
5 out of 5 stars
5 out of 5 stars review

5 burner gas grill

This helped out a great deal though some steps missed specifying what all needed to be installed, specifically installing the handles. The instructions do not include telling you about the buttons that go under the handle. Other than that, this was great!

Review from BILT
Helpful?49M7HMESGA0L15614115221
May 17, 2025
Reviewer name: TJ
3 out of 5 stars
3 out of 5 stars review

Can’t Even Use It Yet – Defective Hose

Setup was pretty easy, but only because I’ve got experience with assembly—the instructions were vague and not very helpful. The grill itself seems okay at first glance, but the wheels are very flimsy. There’s a slight drop from my garage to the driveway, and I don’t see them holding up long-term. The biggest issue? The regulator hose was defective right out of the box, so I haven’t even been able to use the grill yet. That was a big letdown and definitely took the excitement out of the purchase. You get what you pay for. Hoping once I replace the hose it performs better, but not impressed so far.

Helpful?49M7HMESGA0L15614115221
May 28, 2025
Reviewer name: Yankreb
4 out of 5 stars
4 out of 5 stars review

Nice grill for the money

Took several hours to assemble. The printed directions along with the BILT app instructions made it relatively easy. I took my time to make sure I got it right the first time. Only had one minor glitch but found it and corrected it (piece put it wrong/backwards) and better directions would have prevented it, thus why I gave a slightly lower rating than otherwise. Let the grilling begin!

Review from BILT
Helpful?49M7HMESGA0L15614115221
Jul 5, 2025
Reviewer name: MeC
2 out of 5 stars
2 out of 5 stars review

Customer Service/Support Ghost

I can't honestly review the product ,as I haven't used it yet. Based on the absolutely dusgusting lack of customer service/support,from members mark. I cNtbin good concious recommend any large purchase like this from MM. Throw in the nearly three hours it took to pur this grill together. I can not only not imagine recommending this product,but probably never purchasing a large item from MM again.

Review from BILT
Helpful?49M7HMESGA0L15614115221
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear that you&#39;re having a difficult time getting through to customer care. Let&#39;s first confirm contact information and hours to ensure you have the correct information:<br /><br />Please note that customer care can be reached 9am - 7pm Monday - Friday and 9am - 5pm Saturdays (EST) by contacting: 1-833-454-0864. Outside of those hours or to contact by email, please reach out to: support&#64;proseriesbbq.com. Agents are standing by. Hope this helps!

Jun 20, 2025
Reviewer name: jkmitch
2 out of 5 stars
2 out of 5 stars review

Still waiting on part

Purchased online 5/2/25 with a 3 yr warranty. FedEx called on 5/5/25 claiming they couldn't deliver on my road, despite numerous other deliveries. Son and husband assembled grill and tested without issue. On 5/24/25 we attempted to use grill and noted a strong gas odor. Husband found regulator to be leaking. Customer service was call and all information provided. Grill looks nice and appears to be sturdy, however without a functioning regulator it's a waste of money. Either send the part or replace the grill. Customer service very disappointing.

Helpful?49M7HMESGA0L15614115221
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear that FedEx contacted you and said that they couldn&#39;t deliver to your home. Customer service always request that shipments are to your current shipping address. However, once the package has left our warehouse, delivery is left to our shippers (in this case FedEx). For more information as to why FedEx could not deliver to your home, and when deliveries will resume on your street, please reach out to FedEx directly as customer service wouldn&#39;t have that specific information regarding shipping. Hope this helps!

May 31, 2025
Reviewer name: Bill Moore
4 out of 5 stars
4 out of 5 stars review

Grill tested

Potentially tricky assembly made easier because of 3D video. Took my time assembling, took a couple days. Mistakenly installed a part upside down, easily fixed. One design flaw: underside grease catcher sheet is not removable so will be tricky to remove accumilated gristle and grease; most grills this metal sheet easily slide out.

Helpful?49M7HMESGA0L15614115221
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Your feedback regarding the Grease tray heat shield not being removable has been noted. Your feedback is important to us. Thank you for choosing Member&#39;s Mark!