Purchased online 5/2/25 with a 3 yr warranty. FedEx called on 5/5/25 claiming they couldn't deliver on my road, despite numerous other deliveries. Son and husband assembled grill and tested without issue. On 5/24/25 we attempted to use grill and noted a strong gas odor. Husband found regulator to be leaking. Customer service was call and all information provided. Grill looks nice and appears to be sturdy, however without a functioning regulator it's a waste of money. Either send the part or replace the grill. Customer service very disappointing.

Although it appears to be a beautiful grill and very fairly priced… even for avid do it yourselfers… for senior ladies over 65 the need to have 2 people to assemble it can be a deal breaker. Thus is the first grill Ive ever assembled and I had to use both the instruction manual and the BILT APP as neither adequately explained assembly on its own. Also, all my parts were labeled as “P” but the manual and app had “D” parts and the numbers didn’t always match. I passed the soapy water test so I’m hoping to enjoy the grill very much. You should ask for the review after I use it a few times…

The grill is nice! I need to warn everyone about something!! The reviews talking about the 3D instructions were informative, but you have to download an app to see the instructions. When I was downloading the app, I was unknowly rerouted to a scam website that asked for my credit card info. It said 0 charges, so I stupidly gave my info because I was just trying to get the instructions quickly for my husband. Luckily, my bank immediately texted me asking if I had made a charge at FUSICLER for $34.98! I had not, and the bank called me too! The moral of the story, don't give any personal info!! Now, I have to replace my card.

Took several hours to assemble. The printed directions along with the BILT app instructions made it relatively easy. I took my time to make sure I got it right the first time. Only had one minor glitch but found it and corrected it (piece put it wrong/backwards) and better directions would have prevented it, thus why I gave a slightly lower rating than otherwise. Let the grilling begin!

This hits well above the price. Packaging was great, the BILT instructions were great. I put it together myself, took a little more time, but not too bad. I could appreciate that it was a pretty solid build as I put it together. The only part I did alone (where you should definitely have assistance) is putting the grill part on top of the stand- not that it is super heavy, but it's hard too center by yourself as you place it down. Other than that it can easily be put together by 1 person.

Good value for the money

Great grill and on par with a Weber at a lot less. They package these part well to protect them from damage. I went to the store to pick it up and made sure the box wasn’t damaged. It sounds like most of the “damaged” reviews were during shipping. The directions are very clear and didn’t need to watch the setup video. They clearl mark the screw and small parts in package, plus they send you different types of extra screws in case something is missing or you lose something. The cover that comes with the grill fits perfectly and is a nice bonus.

The instructions were very straightforward. The unit was packaged very well with a lot of protective wrapping. Except for one scratch on the unit it was scratch and dent free. The animated instruction was quite helpful and except for a couple of screws that may have required Houdini to install. It was pretty easy. I had all the parts and hardware was nicely packaged and labeled. The unit is solid, sturdy and quite Mobile on the casters.

We purchased this grill to replace a 6-burner Nexgrill. Assembly was not that difficult, definitely use the BILT app to help guide you through assembly process. Total assembly time was 4 hours, but note that we were not in a big hurry and I usually take my time when assembling larger items. One person can do the assembly but you will need additional hands to line up the firebox with the grill stand. First cook: It took the grill about 8-10 minutes to heat to 600 degrees (50 degree air temp). The grill holds heat very well. The sear burner feature is OK, it is not like some grills that have an exclusive open burner for searing. Hot side/warm side cooking was very easy, I suspect you can cook with indirect heat very well. Very happy with this purchase.

To be honest I was very scared to put together this grill because it looked so intimidating when I opened the box. But once I got started and using the 3D feature made things move right along. I’m not very good at putting things together but this was straight forward. It took me just about 3 hours to put together but most of the time was spent counting all the pieces to ensure I had everything. Overall it was a good experience putting it together