So far, not so good. Hardware pack was missing. Inner bag was opened and appeared this was removed. Being a previous manager at Sam’s this was removed at store level and resold when it should have been a claim not to be resold. Going to have to wait 5-7 days for it to be delivered, so It’s going to have to wait until next weekend or the following to assemble. Unable to rate beyond that.

The instructions were very straightforward. The unit was packaged very well with a lot of protective wrapping. Except for one scratch on the unit it was scratch and dent free. The animated instruction was quite helpful and except for a couple of screws that may have required Houdini to install. It was pretty easy. I had all the parts and hardware was nicely packaged and labeled. The unit is solid, sturdy and quite Mobile on the casters.

Purchased this grill after owning 3 Webers that didn’t seem to hold up considering the prices paid. This grill is as solid as the webers. The grates are actually better in my opinion. Very heavy. Took me 3 hours to assemble. Very good design. Rolls nicely. Instruction manual and a video for set by step assembly. Time will tell I guess but from what I see I am very impressed.

Good value at $350 and better still if you can get it on sale. It feels real solid and lit easily on the first try. I used 4 main burners and sear burner to reach ~625 degrees then used the 4 main burners on high for 15 minutes to burn in. Reduced all 4 burners to “5” for 10 min down to ~575 degrees and reduced all 4 burners to “1” for 10 min down to ~440 degrees. Still at “1”, opened lid for 10 min then closed lid for 10 min reaching ~375 degrees. Outside temperature ~65 degrees with ~10 mph onshore breeze and gusts to ~18 mph. This assumes the lid thermometer is accurate. I expect other than searing most cooking will at or near “1” on 2 to 4 burners.

This helped out a great deal though some steps missed specifying what all needed to be installed, specifically installing the handles. The instructions do not include telling you about the buttons that go under the handle. Other than that, this was great!

Setup was pretty easy, but only because I’ve got experience with assembly—the instructions were vague and not very helpful. The grill itself seems okay at first glance, but the wheels are very flimsy. There’s a slight drop from my garage to the driveway, and I don’t see them holding up long-term. The biggest issue? The regulator hose was defective right out of the box, so I haven’t even been able to use the grill yet. That was a big letdown and definitely took the excitement out of the purchase. You get what you pay for. Hoping once I replace the hose it performs better, but not impressed so far.

Took several hours to assemble. The printed directions along with the BILT app instructions made it relatively easy. I took my time to make sure I got it right the first time. Only had one minor glitch but found it and corrected it (piece put it wrong/backwards) and better directions would have prevented it, thus why I gave a slightly lower rating than otherwise. Let the grilling begin!

I can't honestly review the product ,as I haven't used it yet. Based on the absolutely dusgusting lack of customer service/support,from members mark. I cNtbin good concious recommend any large purchase like this from MM. Throw in the nearly three hours it took to pur this grill together. I can not only not imagine recommending this product,but probably never purchasing a large item from MM again.

Purchased online 5/2/25 with a 3 yr warranty. FedEx called on 5/5/25 claiming they couldn't deliver on my road, despite numerous other deliveries. Son and husband assembled grill and tested without issue. On 5/24/25 we attempted to use grill and noted a strong gas odor. Husband found regulator to be leaking. Customer service was call and all information provided. Grill looks nice and appears to be sturdy, however without a functioning regulator it's a waste of money. Either send the part or replace the grill. Customer service very disappointing.

Potentially tricky assembly made easier because of 3D video. Took my time assembling, took a couple days. Mistakenly installed a part upside down, easily fixed. One design flaw: underside grease catcher sheet is not removable so will be tricky to remove accumilated gristle and grease; most grills this metal sheet easily slide out.