Thank you for taking time to leave a review. Please Note: There is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find it helpful during assembly, as you can pause, turn and zoom-in on the instructions. Hope this helps!

Thank you for taking time to leave a review. We're sorry to hear you're not completely satisfied with your Member's Mark 5 Burner Grill! If you're experiencing any issues, please don't hesitate to reach out to Customer Support via email at: support@proseriesbbq.com or give our BBQ support team a call at 1-833-454-0864. We would be happy to address any issues you're facing.

Thank you for taking time to leave a review. We&#39;re sorry to hear that assembly did not go smoothly! Please Note: There is an interactive 3D app called BILT that offers step-by-step assembly instructions that you can pause, zoom in, rotate and click on parts for more information during assembly. For replacement parts or troubleshooting assistance, don&#39;t hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com <br /><br />Sam&#39;s Club also offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam&#39;s Club membership number handy: https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly For more information or assistance, please reach out to Member&#39;s Mark Help Center toll free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Hope this helps!