Thank you for taking time to leave a review. We're sorry to hear you're not completely satisfied with your Member's Mark 5 Burner Grill! If you're experiencing any issues, please don't hesitate to reach out to Customer Support via email at: support@proseriesbbq.com or give our BBQ support team a call at 1-833-454-0864. We would be happy to address any issues you're facing.

Thank you for taking time to leave a review. We&#39;re sorry to hear that assembly did not go smoothly! Please Note: There is an interactive 3D app called BILT that offers step-by-step assembly instructions that you can pause, zoom in, rotate and click on parts for more information during assembly. For replacement parts or troubleshooting assistance, don&#39;t hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com <br /><br />Sam&#39;s Club also offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam&#39;s Club membership number handy: https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly For more information or assistance, please reach out to Member&#39;s Mark Help Center toll free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Hope this helps!

Thank you for taking time to leave a review. The Member&#39;s Mark 5 Burner Gas Grill was a new model for 2024, so we&#39;re not sure if you left this review on the correct model as it has only been on the market for 1 year. <br /><br />The Member&#39;s Mark 5 Burner Gas Grill comes with an all weather grill cover for protection while not in use and during storage. For storage and maintenance instructions and tips, please visit page 19-21 of your user manual. Should you require any replacement parts, don&#39;t hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. Please have your serial number and/or receipt handy. Hope this helps!