I ordered the Member's Mark 5-Burner Propane Gas Grill on April 29 with 2-day shipping. The grill arrived 6 days later (Monday, 5/5). I began to assemble my grill on Saturday 5/10 and quickly discovered that the hardware packet was missing, so I could not put together any parts of the grill. I called the "grill support" number and was told the hardware would be shipped in 5-7 business days. I called again on 5/19 and was told to wait for 7 business days. I called on 5/19 and was told that they were moving their warehouse which was slated to be completed on 5/26 and my hardware would be shipped then. I canceled my Memorial Day Barbeque. Why a grill company would move their warehouse at the start of grilling season for much of the country is unclear. I called on June 3rd and June 9th and was told that the warehouse was still not moved and it would be July before my hardware would be shipped. In the meantime, I got a notice from Sam's Club that the Member's Mark 5-Burner Propane Gas Grill was back in stock. So the warehouse was functioning well enough to ship new grills but not to support people who had already bought their grill. On the 9th, I also called the general Member's Mark customer support (not the grill specific number) and after providing pictures of several things they requested, they promised they would get the situation resolved. I called the grill customer service on the 18, and was again told the warehouse was not yet moved. I pointed out that Sam's was announcing that this grill was "Back in stock" so the warehouses was shipping those. I requested a manager and was told a manager would call me within 72 hours. I called on the 23rd and was told the warehouse is still not moved and that the request for a manager call was still there even thought I had gotten no call. Today is the 27th of June- 59 days since I ordered my grill. In the meantime, I have had to cancel two barbeques and have been unable to use my new grill that lays in pieces all over my back deck and kitchen table. My Advice- Do Not Buy Member's Mark

Hard to put together wires are exposed and wheels are weak

My husband does the grilling, he is really impressed with the this grill, my son and wife were here for dinner, my son did the grilling and told us what a nice grill we purchased. We are more then happy with it.

So far, this seems like a great purchase. The grill was well-packaged , all the parts were there, and the instructions and online video helped a lot with assembly. Mostly a one man job. No regrets after the first half dozen uses.

t's early on, the the grill seems to be a great deal for the price.....if you have patience to spend 90+ minutes assembling it. I've used it a couple times and it's all good.

It cooks ok, but it's very difficult to clean. Can't really get to the grease pan without moving the burners aside. My old Weber was so much easier. If anyone knows an easy way to clean it, please post here.

Seems pretty solid for the price. What ever material its made up seems durable. Has been great so far. Putting it together took some time. It was a great price. Will keep everyone updated on longevity.

Easy to assemble and user friendly. However, three stars because at first the temperature gauge worked accordingly. But after a few months the temperature gauge goes to 450° regardless how low you set the burners. Frustrating to not know the true temperature you're cooking at.

Great grill

Great Grill