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Customer reviews for Member's Mark 5-Burner Propane Gas Grill for
Member's Mark 5-Burner Propane Gas Grill
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4.5 out of 5 stars
stars
640 ratings355 reviews
  1. 5 stars76% (487)
  2. 4 stars13% (85)
  3. 3 stars4% (23)
  4. 2 stars2% (15)
  5. 1 star5% (30)

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Showing 151-160 of 355 reviews
Apr 15, 2025
Reviewer name: TA
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great grill

Great grill

Helpful?49M7HMESGA0L15614115221
Apr 9, 2025
Reviewer name: Brad
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Waiting on parts

Parts missing

Helpful?49M7HMESGA0L15614115221
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear about your missing parts. For replacement parts, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We would be happy to ship any required parts right to your home. Hope this helps!

Jun 22, 2024
Reviewer name: JoLynne
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good grill

Solid grill. The thermometer is a nice feature and works well.

Helpful?49M7HMESGA0L15614115221
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Feb 28, 2024
Reviewer name: Quynh
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Occasional cook

Nice grill with temperature gauge! Black also hides food stain.

Helpful?49M7HMESGA0L15614115221
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Jul 22, 2024
Reviewer name: HM
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Pretty good

Works great, takes only a min to heat up and just wish the grates didn’t move when cleaning

Helpful?49M7HMESGA0L15614115221
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Your feedback regarding the fit of the cooking grates has been passed along. Thank you for choosing Member's Mark!

Jul 21, 2024
Reviewer name: Lisa
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great value

This grill was perfect for my household, it was easy to put together and a breeze to use.

Helpful?49M7HMESGA0L15614115221
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're happy to hear that assembly went smoothly. Thank you for choosing Member's Mark!

Mar 8, 2024
Reviewer name: Mario
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

BBQ grill

Very nice, cover included in price!

Helpful?49M7HMESGA0L15614115221
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Happy grilling!

May 4, 2025
Reviewer name: None
1 out of 5 stars
1 out of 5 stars review

5 burner grill

Instructions very unclear. Manual should give illustrated step by step instructions . I am 82 yrs old and have no tech savvy nor do I have a smart phone so assembly was a nighmare and somethings like the ignitor still does not work. Never buy your products again.

Review from BILT
Helpful?49M7HMESGA0L15614115221
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear that assembly did not go smoothly! We&#39;re sorry to hear you found the assembly instructions/images unclear.<br /><br />Please Note: Sam&#39;s Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam&#39;s Club membership number handy: https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly <br /><br />For replacement parts or troubleshooting assistance, don&#39;t hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. We would be happy to address any issues you might be facing. We are here to help!

Jun 27, 2025
Reviewer name: Still Waiting
1 out of 5 stars
1 out of 5 stars review

Don't Buy Member's Mark

I ordered the Member's Mark 5-Burner Propane Gas Grill on April 29 with 2-day shipping. The grill arrived 6 days later (Monday, 5/5). I began to assemble my grill on Saturday 5/10 and quickly discovered that the hardware packet was missing, so I could not put together any parts of the grill. I called the "grill support" number and was told the hardware would be shipped in 5-7 business days. I called again on 5/19 and was told to wait for 7 business days. I called on 5/19 and was told that they were moving their warehouse which was slated to be completed on 5/26 and my hardware would be shipped then. I canceled my Memorial Day Barbeque. Why a grill company would move their warehouse at the start of grilling season for much of the country is unclear. I called on June 3rd and June 9th and was told that the warehouse was still not moved and it would be July before my hardware would be shipped. In the meantime, I got a notice from Sam's Club that the Member's Mark 5-Burner Propane Gas Grill was back in stock. So the warehouse was functioning well enough to ship new grills but not to support people who had already bought their grill. On the 9th, I also called the general Member's Mark customer support (not the grill specific number) and after providing pictures of several things they requested, they promised they would get the situation resolved. I called the grill customer service on the 18, and was again told the warehouse was not yet moved. I pointed out that Sam's was announcing that this grill was "Back in stock" so the warehouses was shipping those. I requested a manager and was told a manager would call me within 72 hours. I called on the 23rd and was told the warehouse is still not moved and that the request for a manager call was still there even thought I had gotten no call. Today is the 27th of June- 59 days since I ordered my grill. In the meantime, I have had to cancel two barbeques and have been unable to use my new grill that lays in pieces all over my back deck and kitchen table. My Advice- Do Not Buy Member's Mark

Helpful?49M7HMESGA0L15614115221
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear about your missing hardware pack. We apologize for the delay in receiving a replacement. The replacement parts and hardware were stored and shipped from a warehouse in Canada. With the recent tariffs put in place, we set up and shipped all our warranty parts to a new warehouse within the USA so valued customers like yourself didn&#39;t have to pay extra tax, or face delays with shipping at the border. With this transfer of parts, there is a delay for initial warehouse set-up. We apologize for the inconvenience, and will get your part to you as soon as the set-up is complete. Once your order has shipped an email with tracking information will be sent. If you&#39;re looking to get your grill set up sooner, the option of a return for a replacement is available at your point of purchase. Hope this helps!

May 23, 2025
Reviewer name: mikeofsd
1 out of 5 stars
1 out of 5 stars review

GARBAGE! Don't Buy It!

Bought the grill and had it delivered same day. That's where the "good" part ends. I am very handy with installs and it initially appeared to be very basic and quite simple. WRONG! -Parts missing (washers, small bolts, etc.) -Got about 12 extra bolts (someone else got shorted) -Igniter does not work at all. I triple checked batter polarity, switched the battery, triple checked the wiring and still nothing. Also, the wire connecting the left outside burner was disconnected and was not pulled through to the igniter module on the far right side and it is impossible to route it back through without disassembling the BBQ. -Pieces poorly align. -Parts to assemble not mentioned in instructions. I returned it of course.

Helpful?49M7HMESGA0L15614115221
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear that the assembly did not go smoothly and that you returned the grill before allowing us the opportunity to correct any issues. For replacement/missing parts, don&#39;t hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. We would have sent any required parts right to your home! <br /><br />Please Note: There is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find it helpful during assembly, as you can pause, zoom-in, rotate and interact with the assembly instructions. <br /><br />Additionally, Sam&#39;s Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam&#39;s Club membership number handy: https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly For more information or assistance, please reach out to Member&#39;s Mark Help Center toll free at: : (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Hope this helps!