Thank you for taking time to leave a review. We're sorry to hear that assembly didn't go as you'd hoped. Please note there is an interactive 3D app called BILT that many customers find helpful during assembly. It is free to download for both iPhone and Android users. In terms of your heating issue, it sounds like you may have accidentally activated the regulator's flow limiting device. We hope you will allow us the opportunity to troubleshoot this issue. We know once the issue is resolved, you will love your Griddle!Please follow the steps in your manual to perform and regulator reset.(Page 8)Should require replacement parts or assistance, don't hesitate to reach out to us at the number on your manual, or by reaching out to the Member's Mark Help Center toll free at: : (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.Please also consider subscribing to our YouTube channel, where you can find step-by-step instructions, how-to videos, recipes and more! https://www.youtube.com/@MembersMarkGrills/videos

Thank you for taking time to leave a review. We're sorry to hear that your griddle arrived in less than perfect condition. For replacement parts or assistance, do not hesitate to reach out to us at the number on your manual or by reaching out to the Member's Mark Help Center toll free at: : (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.We would be happy to send any replacement parts right to your home. Hope this helps!

Thank you for taking time to leave a review. Happy grilling!