Thank you for taking time to leave a review. We're sorry to hear your griddle arrived in less than perfect condition! For replacement parts or assistance, do not hesitate to reach out to us at the number on your manual or by reaching out to the Member's Mark Help Center toll free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. We would be happy to send any replacement parts right to your home.

Thank you for taking time to leave a review. We&#39;re sorry to hear that your grill arrived in less than perfect condition! For replacement parts or assistance, please reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. <br /><br />Please note there is an interactive 3D assembly app called BILT that is free to download for both iPhone and Android users. Many customers find helpful during assembly. Hope this helps!