Thank you for taking time to leave a review. We're sorry to hear that you're having difficulty with seasoning. For your convenience, I've included a link below to a step-by-step instructional video for how to Season your griddle top. https://www.youtube.com/watch?v=ROXdKCZYPxIFor additional assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com.

Thank you for taking time to leave a review. We're sorry to hear that your griddle arrived in less than perfect condition. For replacement parts or assistance, please reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We would be happy to send any replacement parts right to your home. Hope this helps!

Thank you for taking time to leave a review. We're sorry to hear that you're not happy with your griddle. Good news is that the griddle top can be fully restored! Begin by dampening the surface with water. With protective gloves and steel wool or a grill stone, scrub the areas of concern until the rust has been lifted from the surface. Rinse the surface thoroughly. Be careful not to overflow the grease catch. Wipe the griddle surface with a cloth to dry and remove any debris, before re-seasoning 3-5X. For seasoning steps, follow the Seasoning and Griddle Care instructions in your manual. (Page 16.) Tip: Always make sure that your griddle is fully cooled and seasoned before placing the griddle cover. This will prevent the cover from melting or sticking to the griddle top.All Member’s Mark items carry a 100% member satisfaction guarantee. For assistance, don't hesitate to reach out to Member's Mark help center toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.Hope this helps!

Thank you for taking time to leave a review. We're sorry to hear that you returned your unit! Rust on the griddle top can be fully restored!Begin by removing the griddle from the burner box, dampen the surface with water. With protective gloves and steel wool, scrub the areas of concern until the rust has been lifted from the surface. Rinse the surface thoroughly. Do not allow griddle to stand in water. Dry thoroughly. Follow the full SEASONING steps outlined in your manual. For assistance, don't hesitate to give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.