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Customer reviews for Member's Mark 4-Burner Gas Griddle for
Member's Mark 4-Burner Gas Griddle
4.4 out of 5 stars
stars892 ratings347 reviews
  1. 5 stars73% (650)
  2. 4 stars13% (114)
  3. 3 stars5% (48)
  4. 2 stars3% (26)
  5. 1 star6% (54)

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Showing 91-100 of 347 reviews
May 17, 2022
Larry
4 out of 5 stars review

Verified Purchase

4 burner Griddle review

Nice griddle would of been better if it had a closed metal cover and that the 2 trays were able to fold down, therefore taking up less room on my patio.

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May 13, 2024
Groover
5 out of 5 stars review

Verified Purchase

Quality meets economy

Great griddle I’m a beginner but this makes cooking easy heats up fast and gets super hot for the price you can not get a better deal. The quality is great and can be easily upgraded with a top worth it.

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Jul 2, 2024
Scott
5 out of 5 stars review

Verified Purchase

Good price

The box was beat up had to get a new base and they shipped it out. Found out putting it together I should have sent it back. But I got it together and it looks alright.

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Jul 21, 2024
Tman
4 out of 5 stars review

Verified Purchase

My 2 cents

It’s a huge cooking surface , it’s very nice. It really should have come with a lid. Th cover is nice but you only use it if you’re not using it. Seasoning the surface is a challenge to me. Overall it’s worth the money

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Dec 15, 2023
Kim
5 out of 5 stars review

Verified Purchase

great grill

love the grill this is our 2nd one the only problem with this one is it had a few dents and dings in it when it arrived. the first one was fine picked it up in the store in Hickory, NC

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Jul 30, 2024
DKVEGA
5 out of 5 stars review

Verified Purchase

Love this Grill

This is what we were looking for. Yes, Blackstone would have been nice but it was not necessary. For the value and the money... this is working out just perfectly

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Dec 13, 2023
Harold
4 out of 5 stars review

Verified Purchase

Looks great - relatively simple to assemble

Overall good looking grill. Some of the pieces came damaged from freight likely. I have yet to decide if I am going to return the unit for another one, but I really do not want to assemble another grill

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Mar 23, 2023
Mickey
1 out of 5 stars review

Verified Purchase

Bad buy for the money

The Griddle took me 2 days to assemble and looks great but the igniter does not work. I called and they told me it was the regulator so they sent me a new regulator and it doesn't work. The problem is in the burner firebox somewhere that is not accessible. You can light the burners with a match but I don't want to use a match every time we want to cook on it. Now I have to rent a truck to make a return of this griddle to Sam's club. What a hassle. Highly disappointed in this purchase. I ordered it online

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reply from Member's Mark Supplier

Thank you for sharing your feedback. If the burners can be lit with a match and the burner flames are performing normally, your regulator is functioning correctly, as you have identified. The two middle burners on your griddle, each have an electrode. When lighting, you must start with either of these two burners. If you cannot get either of these two burners to light, and you are not seeing a spark at either of these two electrodes, it tells us that the electrode lead wires have come loose or are not plugged in. You can resolve this by pushing in the lead wires firmly into the gas valve on the back side of the control panel. This will resolve your lighting issue. A step by step guide is available by contacting Member's Mark Customer Support. We look forward to helping resolve this quickly. Push-in until you feel a click

Nov 4, 2022
Sheri
2 out of 5 stars review

Verified Purchase

Disappointed

Easy to cook on but difficult to keep clean. The cover that comes with it is pretty much worthless unless you have a covered patio. After my first use I covered it really well and after the first rain I found a puddle of water and rust the day after all my new grill. I was pretty disappointed.

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that you're disappointed with your unit!The good news is the rust on the griddle top can be fully restored!Begin by removing the griddle from the burner box, dampen the surface with water. With protective gloves and steel wool, scrub the areas of concern until the rust has been lifted from the surface. Rinse the surface thoroughly. Do not allow griddle to stand in water. Dry thoroughly. Follow the full SEASONING steps outlined in your manual.For assistance, don't hesitate to give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.Quick Tip: Seasoning your griddle top before and after each cook improves the cooking performance, creates a non-stick surface for cooking, prevents damage and deterioration due to moisture and humidity, and extends the life of your griddle by protecting from rust and oxidization.Hope this helps!

Jun 4, 2024
DopeyJellyfish
1 out of 5 stars review

Will not purchase again.

I have purchased 2 of these within the last 2-3 years. One for my mother and one for me. Recently the burner just stopped working. I contacted Sam's customer service for info on warranty/return policy. Rep advised to contact club. I proceeded to contact the club where it was purchased. The associate advised me they could not return if not within 90Days. Although return policy for item on website states "Return this item for a full refund or replacement at anytime." The griddle itself warped within the first couple of uses. But since it still worked we did not bother returning it. Now only one burner will turn on. If you turn on more than 1 at a time it will shut off. I refilled propane and even switched tanks. Will not be purchasing this item again.

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. For replacement parts or troubleshooting assistance, please reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. Our agents are standing by. <br /><br />Please also consider subscribing to our YouTube channel, where you can find step-by-step instructional videos, recipes and more! <br />https://www.youtube.com/&#64;MembersMarkGrills/videos