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Customer reviews for Member's Mark 4-Burner Gas Griddle for
Member's Mark 4-Burner Gas Griddle
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4.4 out of 5 stars
stars
892 ratings347 reviews
  1. 5 stars73% (650)
  2. 4 stars13% (114)
  3. 3 stars5% (48)
  4. 2 stars3% (26)
  5. 1 star6% (54)

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Showing 101-110 of 347 reviews
Jun 18, 2022
Reviewer name: Heidi
5 out of 5 stars
5 out of 5 stars review

Members Mark 4 burner gas Griddle

Just put our griddle together and had to start to write the review. Will edit once we use it! Beautifully and tightly packed! Used the 3D instructions that are on the BILT app. Simple instructions and made assembly super easy! The griddle is structurally sound when assembled and the 2 side table make this like cooking in the kitchen with all the space to place items on each side! Great, quality item for the price. Had ordered a 28" Blackstone. Came damaged, returned it immediately. So thrilled we went with this bigger one and paid far less! More for our money! Members Mark has never let us down on quality! Already ordered a diamond plate cover for it which is the only downfall.

Helpful?6NCJDDPIMXID15613715720
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're so happy that you're happy! Your feedback regarding the griddle cover has been passed along. Thank you for choosing Member's Mark!

Jul 20, 2024
Reviewer name: Cindy
4 out of 5 stars
4 out of 5 stars review

Good price

We've had this over a year. I like it. However, I wish Sam's Club carried the drip pans. It is difficult to find the right size. If you are going to sell a product that requires replacements items like the drip pan, please carry in the store or online. Maybe you do and I am overlooking???

Helpful?6NCJDDPIMXID15613715720
reply from Member's Mark Supplier

Thank you for taking time to leave a review. For replacement drip pans, please reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Alternatively, the dimensions of the drip pans are as follows: Length x Width x Height: 22.1cm x 11.6cm x 6.2cm(8.7" x 4.6" x 2.4")- you can use these dimensions to find inserts that fit. Hope this helps!

Aug 3, 2024
Reviewer name: mander
2 out of 5 stars
2 out of 5 stars review

looks good works horrible

Griddle looks really which is why it gets 2 stars. Only 3 of the 4 burners works correctly, you can't utilize the whole cooking surface or season the whole thing because their are hot spots directly over flames and that's it. Still trying to return it, I've been told twice now that they are going to come get it and still it sits next to my garage and my money hasn't been refunded. Very dissapointed.

Helpful?6NCJDDPIMXID15613715720
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear you're not completely satisfied with your Member's Mark 4 Burner Gas Griddle. We hope you will allow us the opportunity to assist with correcting your burner issue before returning. For troubleshooting or replacement parts, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Hope this helps!

Nov 4, 2022
Reviewer name: Sheri
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Disappointed

Easy to cook on but difficult to keep clean. The cover that comes with it is pretty much worthless unless you have a covered patio. After my first use I covered it really well and after the first rain I found a puddle of water and rust the day after all my new grill. I was pretty disappointed.

Helpful?6NCJDDPIMXID15613715720
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that you're disappointed with your unit!The good news is the rust on the griddle top can be fully restored!Begin by removing the griddle from the burner box, dampen the surface with water. With protective gloves and steel wool, scrub the areas of concern until the rust has been lifted from the surface. Rinse the surface thoroughly. Do not allow griddle to stand in water. Dry thoroughly. Follow the full SEASONING steps outlined in your manual.For assistance, don't hesitate to give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.Quick Tip: Seasoning your griddle top before and after each cook improves the cooking performance, creates a non-stick surface for cooking, prevents damage and deterioration due to moisture and humidity, and extends the life of your griddle by protecting from rust and oxidization.Hope this helps!

Mar 23, 2023
Reviewer name: Mickey
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Bad buy for the money

The Griddle took me 2 days to assemble and looks great but the igniter does not work. I called and they told me it was the regulator so they sent me a new regulator and it doesn't work. The problem is in the burner firebox somewhere that is not accessible. You can light the burners with a match but I don't want to use a match every time we want to cook on it. Now I have to rent a truck to make a return of this griddle to Sam's club. What a hassle. Highly disappointed in this purchase. I ordered it online

Helpful?6NCJDDPIMXID15613715720
reply from Member's Mark Supplier

Thank you for sharing your feedback. If the burners can be lit with a match and the burner flames are performing normally, your regulator is functioning correctly, as you have identified. The two middle burners on your griddle, each have an electrode. When lighting, you must start with either of these two burners. If you cannot get either of these two burners to light, and you are not seeing a spark at either of these two electrodes, it tells us that the electrode lead wires have come loose or are not plugged in. You can resolve this by pushing in the lead wires firmly into the gas valve on the back side of the control panel. This will resolve your lighting issue. A step by step guide is available by contacting Member's Mark Customer Support. We look forward to helping resolve this quickly. Push-in until you feel a click

Aug 8, 2022
Reviewer name: Alan
4 out of 5 stars
4 out of 5 stars review

Very Good

Can't beat the price. A little difficult to put together due the the angles to drive the screws. Well constructed but does have some wobble to it when I scrape the cooking surface when cleaning. (even thought my screws are TIGHT) The actual cooking surface is smaller than advertised due to the burner orifices located a few inches from the front. So the very front where the grease trap is, doesn't get comparably hot to the middle and rear of the flat top. That's my biggest gripe. I would've liked more useable cooking surface.

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. You're feedback regarding the griddle top has been passed along. Thank you for choosing Member's Mark!

Jul 10, 2022
Reviewer name: SBailey
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great griddle

Great griddle! My husband loves it!

Helpful?6NCJDDPIMXID15613715720
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Oct 9, 2022
Reviewer name: Christy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Buy

Love this grill!! Can’t believe I waited so long to get one!

Helpful?6NCJDDPIMXID15613715720
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Nov 12, 2022
Reviewer name: Iberian
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Griddle at Last

Appears to be built to last....maybe longer than I will.

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Mar 5, 2023
Reviewer name: Denae
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Cooking made easy

Great grill, easy to use and clean.

Helpful?6NCJDDPIMXID15613715720
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!