Thank you for leaving a review. We're sorry to hear about the damaged parts and your difficulty getting through to customer care! Should you still require replacement parts, please try calling toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Thank you for leaving a review. Thank you for choosing Member's Mark.

Thank you for taking time to leave a review. We're sorry to hear that your unit was damaged upon arrival! All Member’s Mark items carry a 100% member satisfaction guarantee.For troubleshooting and/or replacement parts, please don't hesitate to give us a call toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional.We would be happy to help you troubleshoot over the phone or provide any replace any parts and send them right to your home. We want you to love your purchase. Please reach out to us, so we can help you get the most out of your griddle!

Thank you for choosing Member's Mark. Happy grilling!

Thank you for taking time to leave a review. We're sorry to hear that you weren't pleased with the assembly. There is an interactive 3D app called BILT that is free to download on both iPhone and Android platforms. Many customers find this helpful during assembly. For further assistance, or to speak to a customer support representative, please reach out to us at the number located on your manual or by reaching out to Member’s Mark Help Center: toll-free at (888) 301-0332 from 7am to 11pm CST Monday through Saturday and 10am to 8pm CST Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional.

Thank you for taking time to leave a review. We're sorry to hear your grill arrived in less than perfect condition. For replacement parts don't hesitate to reach out to customer care at the number on your manual (1-833-454-0864) or by email at: support@proseriesbbq.com. We would be happy to send any required parts right to your home.

Thank you for taking time to leave a review. Happy grilling!

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!