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Sams Club
Customer reviews for Member's Mark 4-Burner Gas Griddle for
Member's Mark 4-Burner Gas Griddle
4.4 out of 5 stars
stars892 ratings347 reviews
  1. 5 stars73% (650)
  2. 4 stars13% (114)
  3. 3 stars5% (48)
  4. 2 stars3% (26)
  5. 1 star6% (54)

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Showing 41-50 of 347 reviews
Jun 25, 2024
Jarp80
5 out of 5 stars review

Verified Purchase

Loved it!!

Great Investment!! Loved it!! Used it for the first time last Saturday and it can hold so much!! It can get very hot!! Cannot wait to keep having fun with it!

Helpful?6NCJDDPIMXID15613715720
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark, happy grilling!

Feb 15, 2023
DD
2 out of 5 stars review

Verified Purchase

Cheap construction

Had high hopes but on second use one burner would not light and another had high flame issues. It is at a good price however the lead in the griddle market has same size unit for $100 more and construction and operation are worth way more than that. Sams sells good products however save your time and go for the brand name over this unit.

Helpful?6NCJDDPIMXID15613715720
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear about your heating issues! We trust once we are able to help you troubleshoot this issue, you will love your griddle. Please allow us the opportunity to help you troubleshoot via one of the methods below. For replacement parts or assistance (including troubleshooting), don't hesitate to give us a call at the number on your manual or by reaching out to the Member’s Mark Help Center toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. Additionally please consider subscribing to our YouTube channel, where you can find videos including troubleshooting, recipes and more! We want you to love your griddle!

Jan 6, 2023
Susan S
5 out of 5 stars review

Verified Purchase

Great Product! Cooks seamlessly!

My husband loves his Christmas gift and we do to! Assembly went smoothly and fast and after proper seasoning, he was delivering one terrific meal after another in no time. Love the big cooking area offered with the 36 inch griddle and the extra side shelves are super handy for all the extras that we need to prep each meal. The cover works great to keep it clean when not in use. We love it!

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Jul 13, 2022
GeeSquared
4 out of 5 stars review

Verified Purchase

4 burner Griddle

Purchased this product on line. It arrived in 4 days, the box was damaged but other than a few dings and dents the unit worked as intended. The assembly instructions are not very good, pieces should be labeled with better graphics. I watched a UTUBE video that was a waste of time. I assembled the unit by myself, it would have been easier with another pair of hands. After assembly I fired up the griddle and cured the cooking surface. I have had the griddle for about 3 weeks and have used it 4 times. So far so good. I've cooked stir fry meals and some carnitas on it. This griddle is a nice addition the my outdoor kitchen.

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Jun 6, 2024
ElizaBeth
5 out of 5 stars review

Verified Purchase

Easy to put together and use!

This is a great grill for any size family! We've got it on our deck and usually cook about half the weeks worth of meals on it. It's a little tricky learning how to cook multiple things at different temperatures without overcooking some things until you get the hang of it and then it's just smooth sailing. Easy to put together with not a lot of parts to mess with. Cleans up good with dawn dish soap and some water. Works as good as the name brand one at half the cost!

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Aug 21, 2024
LauraB
2 out of 5 stars review

Verified Purchase

Hope it works better than order process

Product should have been better than a 2, but my experience with the order/replacement/delivery was terrible. Customer service was good with my issues, they can't control how the product shows up! 1st order was damaged, replacement never got delivered, 3rd was still dinged up a little.

Helpful?6NCJDDPIMXID15613715720
reply from Member's Mark Supplier

Thank you for taking time to leave a review. As the manufacturer of the Member&#39;s Mark 4 Burner Gas Griddle, we don&#39;t have access to order/delivery information for how/where your grill was purchased or why the delivery didn&#39;t go smoothly. By leaving a review, it is only reflected for the product you purchased, NOT your purchasing/delivery experience. The 2 star review only reflects on the Member&#39;s Mark 4 Burner Griddle and NOT the Sam&#39;s Club purchase or delivery experience. <br /><br />To make a formal complaint about your order/delivery experience, please reach out to Member&#39;s Mark help center toll-free at: (888) 301-0332 from 7am - 11pm. CST Monday through Saturday and 10am - 8pm. CST on Sundays. Feel free to leave feedback specifically about the grill you purchased. Your feedback is important to us. We&#39;re always looking for ways to improve customer experience regarding our products. <br /><br />For replacement parts don&#39;t hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. We would be happy to send any required parts right to your home. Hope this helps!

Dec 29, 2022
Gatorman
5 out of 5 stars review

Verified Purchase

Gotta get one

A perfect compliment for any hunt club for breakfast ( eggs , pancakes,hash browns , bacon & sausage ).. lunch hamburgers , hotdogs ,or Philly cheese. Dinner anything you want. Versatile and well made. Even heat distribution. This is my second unit

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Aug 9, 2024
DwightH
5 out of 5 stars review

Verified Purchase

Great quality at a very decent price

I had been looking for a large griddle for quite some time. I looked at Blackstone of course, but for my occasional use I couldn't justify spending nearly $500. Don't get me wrong the Blackstone is a great and quality product, but I would feel bound to use it more often because of my investment. I came across this Member's Mark unit by accident. I looked at the specs and bought it immediately. I am very satisfied. In fact, at more than one outdoor gathering, friends have made direct and favorable comparisons to their Blackstone units.

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Dec 2, 2023
jazz
1 out of 5 stars review

Verified Purchase

Comes dinged up

I recieved this package in shambles. The corners were torn and pushed/dented in when I recieved it. When I unboxed it I noticed that the exterior of the grill was cosmetically damaged. It lacks the new feel due to how it arrived, it feels like I ordered something that was used. On a product that's 100's of dollars I expected it to be packaged more securely as to assure the customer is getting their product in tact. No, none of the integral components are malfunctioning. But it already is dinged and I didn't even fully remove the box.

Helpful?6NCJDDPIMXID15613715720
reply from Member's Mark Team

We're sorry to hear that your griddle arrived in less than perfect condition. For replacement parts, don't hesitate to reach out to us at the number on your manual, or reach out to Member Support at: (888) 301-0332 from 7am - 11pm. CST Monday through Saturday and 10am - 8pm. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. We would be happy to send any required parts right to your home.

Sep 13, 2022
Steve
2 out of 5 stars review

Verified Purchase

Damaged but usable

I wasn't home when the package arrived. When I got home and saw it, it was obviously damaged. I didn't want to return it and have to wait for another, so I assembled it. I did have to remove and reinstall one of the burners because it had dislodged in the drop/fall/throw/hit. The shelves are slightly bent, asd the front corner is smashed. That being said, it works great. I just wish it looked as good as it works.

Helpful?6NCJDDPIMXID15613715720
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that your grill didn't arrive in great condition! All Member’s Mark items carry a 100% member satisfaction guarantee. The contact information for any replacement parts can be found on the front of your manual. Please don't hesitate to reach out to us. We would be happy to send any replacement parts right to your home, so you can enjoy a brand new grill in the condition it was meant to arrive in! Should you have any additional questions or require further assistance, please don't hesitate to reach out to Member's Mark help center toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional.