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Customer reviews for Member's Mark 4-Burner Gas Griddle for
Member's Mark 4-Burner Gas Griddle
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4.4 out of 5 stars
stars
892 ratings347 reviews
  1. 5 stars73% (650)
  2. 4 stars13% (114)
  3. 3 stars5% (48)
  4. 2 stars3% (26)
  5. 1 star6% (54)

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Showing 11-20 of 347 reviews
May 10, 2024
Reviewer name: R Baxter
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Wonderful Griddle

I was surprised at how quick and easy it was to assemble the griddle. I was going to purchase a Blackstone, but am very glad I purchased this one instead. It heats quickly, has the large surface so you can cook everything for brunch at one time and it cooks everything evenly. The included side tables are very handy and the included hooks are a great bonus to hang utensils, towels and mitts on. Overall, this is a GREAT value! The only reason I gave it 4 stars is I had an issue with leveling out the griddle to where the oil didn't pool in one corner.

Helpful?6NCJDDPIMXID15613715720
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're happy to hear that the assembly went smoothly. For assistance with your griddle top, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Thank you for choosing Member's Mark!

Jul 31, 2023
Reviewer name: Phil C
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Damaged parts

Low rating due to damage. I was able to put it together although none of the parts were maked as shown on the guide. I had to bend several parts back into shape-one crital part was broke in half. Fisrt use after seasoning was awesome. The griddle reaches high cooking temperatures quickly.

Helpful?6NCJDDPIMXID15613715720
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that your Griddle arrived in less than perfect condition. Please Note: There is an interactive 3D app called BILT that is free to download for both iPhone and Android. Many customers find it to be helpful along with the manual, during assembly.If you require any assistance or replacement parts, please reach out to us at the number on your manual, or reach out to the Member's Mark help center toll-free at: (888) 301-0332 from 7am - 11pm. CST Monday through Saturday and 10am - 8pm. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. We would be happy to ship any required parts right to your home. Hope this helps!

Jul 7, 2022
Reviewer name: Gimani
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Ladies! If you want your hubby to start cooking…

My husband has used it just about every day since we received it. It was purchased for a party. We had made-to-order tacos. It was perfect. My husband is right at home when he can cook for a crowd.

Helpful?6NCJDDPIMXID15613715720
Jan 6, 2023
Reviewer name: Robin
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Hibachi / Tappan Grill

Had the best time cooking Benihana style. It's great having all of the ingredients on the cooking at the same time. No running back and forth in the kitchen. Seasoning the grill is easy.

Helpful?6NCJDDPIMXID15613715720
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Griddle cooking is a blast. So glad to hear you're having a good time! Happy grilling!

May 19, 2022
Reviewer name: Snacky
1 out of 5 stars
1 out of 5 stars review

The little engine that could.

I purchased this grill after several failed attempts to obtain a Blackstone. For the price and provided specs this seems like a good buy. Unfortunately the grill is grossly underpowered and cannot get hot enough to really sear anything. I wish I had just waited for a Blackstone.

Helpful?6NCJDDPIMXID15613715720
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear about your heating issue! It sounds like you may have activated the flow limiting device in the regulator. Please follow the steps in your manual to perform a regulator reset, or reach out to us for assistance over the phone. We would be happy to go over some troubleshooting procedures with you. All Member’s Mark items carry a 100% member satisfaction guarantee . If you require any assistance, give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.

Nov 1, 2022
Reviewer name: Steph
5 out of 5 stars
5 out of 5 stars review

3 years 100%!!!!!!

So far we have had this griddle for three years. We watched many videos on YouTube on how to prep it before the first use. I highly recommend doing that also joining members mark riddle on Facebook. once you season your griddle properly, you shouldn’t have any problems with it resting. After every use you need to properly clean it and re-coat it in a vegetable oil, such as olive oil or avocado oil, it protects it against rust. I see a lot of negative comments saying rusted before their first use they probably didn’t season it before they stored it away but all in all I highly recommend this product it has been a game changer for when we grill or have company we make breakfast lunch and dinner on it sometimes and I always have a back up gas Can filled in case I run out.

Helpful?6NCJDDPIMXID15613715720
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

May 27, 2023
Reviewer name: Alex
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Closer to mid than good

First off item arrived dented. Second, assembly was a bit of a hassle. There was this black substance that kept smearing everywhere. I was able to clean it up and cook using it and the food came out great (after figuring out the burners sensitivity.) The burners didn't produce an even heat on the same single length so it took a first round of burnt food to figure it out.

Helpful?6NCJDDPIMXID15613715720
reply from Member's Mark Supplier

Thank you for taking time to leave a review with details of your experience. Should you require replacement parts, don't hesitate to reach out to us at the number on your manual, or by reaching out to the Member's Mark Help Center toll free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.Please also consider subscribing to our YouTube channel, where you can find step-by-step instructions, how-to videos, recipes and more!https://www.youtube.com/@MembersMarkGrills/videos

Dec 11, 2022
Reviewer name: John
4 out of 5 stars
4 out of 5 stars review

Members mark grill

My grill rusts alot. I clean it oil it & cover it & it is on a covered porch. Everytime I go to use it it has rusted again & I have to reclean the thing. My son has a Blackstone & it never rusts at all. I have outdoor grills with grates & they never rust had for years. This one is only a few months old.

Helpful?6NCJDDPIMXID15613715720
reply from Member's Mark Supplier

Thank you for taking time to leave a review. The appearance of rust spots on the griddle top, is an indication that the protective seasoning has worn off and must be repeated. Unfortunately seasoning is not a single application. Seasoning your griddle top is recommended before and after every cook. Seasoning your griddle top improves the cooking performance, creates a non-stick surface for cooking, prevents damage and deterioration due to moisture and humidity, and extends the life of your griddle. Good news is that the griddle top can be fully restored!Begin by dampening the surface with water. With protective gloves and steel wool or a grill stone, scrub the areas of concern until the rust has been lifted from the surface. Rinse the surface thoroughly. Be careful not to overflow the grease catch. Wipe the griddle surface with a cloth to dry and remove any debris, before re-seasoning 3-5X. For seasoning steps, follow the Seasoning and Griddle Care instructions in your manual. (Page 16.)Tip: Always make sure that your griddle is fully cooled and seasoned before placing the griddle cover. This will prevent the cover from melting or sticking to the griddle top.All Member’s Mark items carry a 100% member satisfaction guarantee. For assistance, don't hesitate to reach out to Member's Mark help center toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.Hope this helps!

Feb 23, 2023
Reviewer name: Romes
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Griddle

I installed it my self and if you follow the directions then you should have no problem. I like the grease drain in the front. Cooking wise, there’s no difference from the other more expensive griddles. I like my purchase. Easy to put together and a lot easier to cook.

Helpful?6NCJDDPIMXID15613715720
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're happy to hear that the assembly went smoothly. Happy grilling!

Jun 4, 2024
Reviewer name: DopeyJellyfish
1 out of 5 stars
1 out of 5 stars review

Will not purchase again.

I have purchased 2 of these within the last 2-3 years. One for my mother and one for me. Recently the burner just stopped working. I contacted Sam's customer service for info on warranty/return policy. Rep advised to contact club. I proceeded to contact the club where it was purchased. The associate advised me they could not return if not within 90Days. Although return policy for item on website states "Return this item for a full refund or replacement at anytime." The griddle itself warped within the first couple of uses. But since it still worked we did not bother returning it. Now only one burner will turn on. If you turn on more than 1 at a time it will shut off. I refilled propane and even switched tanks. Will not be purchasing this item again.

Helpful?6NCJDDPIMXID15613715720
reply from Member's Mark Supplier

Thank you for taking time to leave a review. For replacement parts or troubleshooting assistance, please reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. Our agents are standing by. <br /><br />Please also consider subscribing to our YouTube channel, where you can find step-by-step instructional videos, recipes and more! <br />https://www.youtube.com/&#64;MembersMarkGrills/videos