Hey there! Thank you so much for reaching out and providing us with feedback on your experience. We aim to provide exceptional customer service, and we will continue to assist you to ensure you receive just that. We would appreciate it if you could send us a private message to @LGUSSupport with your personal details so that a dedicated team member can look into your account and see what updates we can provide you. This will help us get back to a stress-free laundry routine. We hope to hear from you soon! ~ Ivy

Hey there! Thank you for sharing this with us. Creating durable products that you can place your trust in, backed by fast service, is what we always strive to provide, so your feedback is very appreciated. We'd love to have the opportunity to look into your scheduled appointment regarding your LG washcombo for any additional updates or insights we can provide! Please get in touch with us on social media @LGUSSupport with your contact info. We'll gladly look into this with you! ^Joslyn

Hello! To provide more info regarding rust in your washer, we've attached a link below. If the troubleshooting there doesn't help, please be sure to reach out to us with the second link; we'd love to see what's going on! https://www.lg.com/us/support/help-library/rust-scratches-dents--1339010371137 https://www.lg.com/us/support/contact ^Ian

Hey there! It’s great to hear you’re enjoying the space-saving design of the tower, but we understand the concern about clothing snagging in the dryer. This isn’t typical and might be related to load size or settings. Please send us a private message on social media @LGUSSupport, and we’ll help troubleshoot and find a solution for you! ^ Diego

We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy

We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane