Hi there, thank you for taking the time in leaving us a review on your dryer. We totally understand the importance of having a good working unit such as this one and we'd be more than happy to look into this. While there can be multiple factors as to why this might occur, we strongly recommend that we take another look into this. When you get the chance, send us a private message on social media @LGUSSupport with your contact details, model and serial number. ^Anthony

Hello! To provide more info regarding rust in your washer, we've attached a link below. If the troubleshooting there doesn't help, please be sure to reach out to us with the second link; we'd love to see what's going on! https://www.lg.com/us/support/help-library/rust-scratches-dents--1339010371137 https://www.lg.com/us/support/contact ^Ian

Hi! Always good hearing the WKEX200HWA WashTower is still running strong — a year and a half of trouble‑free cleaning is exactly what we aim for, and glad it’s keeping your laundry routine easy. If you ever need anything in the future, you can always reach out to @LGUSSupport.^James

We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG washer. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

The product dimensions are 27"W x 74-3/8"H x 30-3/8"D. Please see the specification sheet for complete dimensions for this unit, https://www.lg.com/us/support/products/documents/WashTower%20Spec%20Sheet.pdf. ^Daphane

Hey there! Thank you so much for reaching out and providing us with feedback on your experience. We aim to provide exceptional customer service, and we will continue to assist you to ensure you receive just that. We would appreciate it if you could send us a private message to @LGUSSupport with your personal details so that a dedicated team member can look into your account and see what updates we can provide you. This will help us get back to a stress-free laundry routine. We hope to hear from you soon! ~ Ivy

Hello. Thank you for sharing your thoughts about your LG washer and dryer. We’re delighted to hear how much you’re enjoying its beautiful design, quiet performance, and reliable functionality. It’s especially wonderful to know you were so pleased that you purchased another set for your parents — that means a lot to us. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James.

Hey there! We thank you for sharing your experience! We're thrilled to hear that this unit was the perfect space-saving solution for your laundry room. It's great to know that you're enjoying its quiet operation and efficiency. If you ever need any tips or assistance, be sure to reach us on social media at @LGUSSupport. We're here for you! ^Jose

We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy