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Customer reviews for LG Single Unit Washtower for
LG Single Unit Washtower
4.5 out of 5 stars
stars2,029 ratings2,022 reviews
  1. 5 stars76% (1,543)
  2. 4 stars13% (271)
  3. 3 stars3% (71)
  4. 2 stars2% (36)
  5. 1 star5% (108)
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Showing 1,841-1,850 of 2,022 reviews
Dec 12, 2023
HopefulSoon
4 out of 5 stars review

Doors Cannot Be Reversed

I wish to buy this WashTower with very good average rating. I have owned another LG appliance for over 10 years so I am a satisfied LG customer. But this WashTower is not deigned to reverse the doors to open on the left instead as designed on the right side. While I am still in the market for a stacked washer and dryer - I hope soon LG can redesign their WashTower with reversible doors.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
Dec 16, 2024
iJimJ
4 out of 5 stars review

Touch control panel not as intuitive as knobs

This replaced a washer/dryer with intuitive control knobs, so it took some time and experimentation to do what I wanted. The touch sensitive controls are not as intuitive. For example, I found myself pressing the top and bottom ends of the high/low range settings before I eventually realized it was a simple switch that cycled through all of the settings. It also took me awhile to understand that by clicking on the Timed Dry control when it was not lit, caused it to light up and the Temp Dry setting stopped being lit up. It would probably be better if all of the feature settings were at least dimly lit, half way lit when not chosen, and brightly lit when chosen. Those that are not lit cannot be read at all on the black control panel. One thing I was able to do on the old knob controls was to be able to change certain things after starting the wash or dry. For instance, when I start the wash and realize that the temp is not where I wanted to set it, or I wanted to add more time to the time setting, or change the dryness level. I do like the quiet operation.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from LG

Hi. Thank you for sharing such a detailed look at your experience with your LG dryer. We’re glad to hear the quiet operation is a standout for you, and we truly appreciate the thoughtful insight into how the touch‑sensitive controls compare to your previous knob‑style setup. Feedback like yours is incredibly valuable, especially your suggestions about lighting and ease of adjusting settings mid‑cycle, as it helps us continue refining the user experience. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James.

Jan 12, 2021
Evosborne
5 out of 5 stars review

So quiet and clean

[This review was collected as part of a promotion.] We had the nastiest old washer and dryer for So long, this new combo is so quiet I can’t tell from the other side of the house that it’s on. Now that we have this, we see that our clothes were never really getting all that clean. Life is good!

Review from lg.com
Helpful?78JY9RNCYPY815611355877
Jan 3, 2025
Manalapan
2 out of 5 stars review

The products require extra maintenance. The top ice maker requires chopping the ice at least 3 times a week, the water filter assembly required replacement, the washing machine requires the most maintenance, with draining the system often, otherwise the drainage water starts to smell! Never had these issues with similar products from other manufacturers Purchased a service contract with direct LG, another problem to get LG service rep

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from LG Digital Care Team

Hey there! We appreciate you sharing your experiences with your LG appliances with us. Our goal is always to ensure that you have the best experience with your appliances whenever you use them, and we'd be happy to help make that happen. For your ice maker, ice clumps up whenever the maker is not regularly used and if there is frost build-up around the ice maker. If the ice begins to clump with continual use, we recommend checking for any frost buildup around the unit. As for draining the washtower, we recommend checking the back of the unit to ensure that the hose is not kinked and that there are no obstructions in the hose. If you need additional assistance, please send us a private message on social media at @LGUSSupport, and we'll be ready to help! *Josh

Jun 29, 2021
Bluebird1
2 out of 5 stars review

Laundry Center Review

My laundry center is only eight months old and the touch panel on my washer is malfunctioning. I’m very disappointed because I really love the idea behind the laundry center. It fits in my laundry room area perfectly. I’ve contacted LG and now I’m waiting for a local repair person to repair my washer. I am not sure how long the repair process will take, parts may need to be ordered. Not very happy with the quality and dependability of this product and I will not buy another LG product.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from LGE Social Media

We hate hearing your unit is not working properly. We’d like to gather more information to see if we can determine the issue. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane

Mar 11, 2021
JBEM
3 out of 5 stars review

Energy efficient

It has a much larger capacity than my previous unit. Drying time is greatly reduced. It’s quiet, although it sounds like an airplane taking off and landing. I’m disappointed that it sticks out 6 inches farther than the measurements stated. The touch panel is difficult to read at night, since I don’t have a light directly over the unit - it’s hard to find the the “on” buttons. It also activates if I accidentally bump it, which happens easily in my small kitchen. My mom is legally blind and it’s impossible for her to use this. I will put sticky bumps on the touch panel so she can feel the controls.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from LGE Social Media

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

Mar 5, 2021
kaer
5 out of 5 stars review

Exactly What I Wanted

[This review was collected as part of a promotion.] I have had my new washer and dryer a month and I love it. I feel like I have joined the real world. I love the center located controls which are all push button. The front load washer and dryer close quietly and operate very quietly. After an initial issue with a clogged vent (which the dryer told me about via the error message!) we are up and running again.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
Mar 24, 2021
Jefmt3
5 out of 5 stars review

Sleek design!

[This review was collected as part of a promotion.] We bought this wash tower about a month ago and love it! It has a very clean, modern, and sleek design and is so quiet! I have never owned any LG products so I wasn’t sure about the purchase initially, but the unit was one of the few that would actually fit in the space to replace our old stackable washer/dryer. So far my favorite feature is the light in the dryer!

Review from lg.com
Helpful?78JY9RNCYPY815611355877
Aug 12, 2024
SXCharlie
4 out of 5 stars review

Nice Unit

The stackable unit has worked out nicely for us. Both washer and dryer work very well. The one issue I had turned out to be a problem with my valve, not the unit. One suggestion might be to make the doors reversible.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
Feb 2, 2021
renejjj
5 out of 5 stars review

Awesome and Simplicity

[This review was collected as part of a promotion.] We really enjoy the wash center. It is amazing. We enjoy how well the washer and dryer work independently and in unity. This appliance is more convenient then have stackable washer and dryer.

Review from lg.com
Helpful?78JY9RNCYPY815611355877