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Customer reviews for LG Single Unit Washtower for
LG Single Unit Washtower
4.5 out of 5 stars
stars2,029 ratings2,022 reviews
  1. 5 stars76% (1,543)
  2. 4 stars13% (271)
  3. 3 stars3% (71)
  4. 2 stars2% (36)
  5. 1 star5% (108)
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Showing 1,831-1,840 of 2,022 reviews
Jul 16, 2023
Trivi
4 out of 5 stars review

Troubleshooting

I have no more compliments for LG-WashTower after my experience with hose connection issue that developed just eight months after new installation. The problem: after installation, cold water rubber hose was rubbing against the dryer vent. The hose melted and started leaking. Unlike individual washer and dryer, the combo WashTower is heavy and one need a heavy person to pull the machine out and push it in. LG would have thought about such scenarios and provided quality hose with the machine and trained the installers appropriately. Picture attached for review.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
Mar 14, 2021
drbsp
5 out of 5 stars review

AWESOME AWESOME AWESOME W/D COMBO

[This review was collected as part of a promotion.] After nearly 20 years my washer literally fell apart, I chose this combo after very little research with the pressure of laundry piling up rapidly. This unit is fabulous. Compact, efficient and powerful at getting the job done well. I am enthusiastically satisfied Look no further, this is 10/10!

Review from lg.com
Helpful?78JY9RNCYPY815611355877
Mar 6, 2025
Judy Schx
1 out of 5 stars review

Buy Something Else But Not this Unit

Save your money. The dryer will make your clothes all wrinkled and you will need an iron to get out the wrinkles. The clothes stick to the side of the dryer, they do not get tumbled. My pants and tops need to be ironed before I can even wear them to work. Do yourself a favor and buy and do research on a better unit. I am so so disappointed with this unit, my poor husband is so tired of hearing me complain about this unit. A big waste of your money. The dryer unit of this stackable is a huge disappointment. If you want to get just one piece of clothing dried and hopefully get out the wrinkles, it will never happen. Make sure you have an iron handy. Because this unit will make that one piece of clothing all wrinkled and unable to pull it out of the dryer and think it will look good. You will be highly disappointed.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from LG Digital Care Team

Hey there. We want to help make your laundry experience smoother! Wrinkling can sometimes happen due to factors like overloading, extended drying times, or fabric type. To help reduce wrinkles, try using a lower heat setting, removing clothes promptly after the cycle ends, and using the Wrinkle Care or Low Temp Dry options if available. A fabric softener or dryer sheet can also help minimize static and sticking. Let us know if you’d like more tips to get the best results from your dryer! We're always available, just send us a private message on social media @LGUSSupport so that we can connect. ^ Diego

Jan 4, 2021
LindaBob2021
5 out of 5 stars review

High Quality and smart features

Am very impressed with the quality of the LG Washtower. I bought it after seeing adds on TV. Never "saw" the product in person but was so wanting a combined washtower like this I bought it sight unseen. I love the smart features, that it knows by the type of wash that it automatically selects the matching dry cycle. Like the wifi with notifications of when the cycle is done. The tempered glass is beautiful. Very happy with product!

Review from lg.com
Helpful?78JY9RNCYPY815611355877
Mar 29, 2021
Rob87
2 out of 5 stars review

INSTALLED A WEEK AGO, WASHER WILL NOT POWER UP

Purchased and installed a week ago. After running three loads over that time, today the washer quit mid cycle and will not power back on. The dryer panel works fine, but washer panel is dead. Called support, best advice was to unplug and hope for a reset. No luck. Washer panel is DEAD, DARK. We liked the size and looks of the tower. Very disappointed as I write this. Just noticed other review posted a couple hours ago, same issue. Sounds like a control panel issue. Waiting for call back from a LG tech.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane

May 31, 2022
Little birdie told me
3 out of 5 stars review

Steam fresh in dryer doesn’t work

I just got my LG Washtower 5.0 cu ft installed. When I try to use Steam Fresh on the dryer, all that happened was a blob of water was deposited in the center of my garment that I put on the special rack. I thought it was supposed to inject steam to dampen the entire garment, and then dry it. But it didn’t, so I put the garment back on the special rack, and selected delicate dry. It’s still sopping wet; with the blob of water in the center

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from Social Media

Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer

Sep 27, 2024
Kennyp5678
1 out of 5 stars review

Horrible installation experience

I bought this through lg because it comes with an installation. It's been 3 weeks and 4 visits with their installers and it still isn't installed properly. Lg offered a 1 time inconvenience amount after 1 week but now after 3, I plan on getting my own installers and they are not able to help more. I don't plan on ever buying lg again.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from LG Digital Care Team

Hey Kenny! We appreciate you telling us about your LG WashTower installation experience. Having laundry days run smoothly is essential, so we'd love to help look into your installation for more available options and updates! Please get in touch with us on social media @LGUSSupport with your contact info, and we'll look into this immediately. *Joseph

Jul 30, 2024
Amcdon
5 out of 5 stars review

Compact powerful unit

[This review was collected as part of a promotion.] This is a compact washer dryer tower that has several useful modes and functions. The small load function on the washer and steam function on the dryer are the most notable for me- sometimes I only need to wash a few items. The steam function works wonders for removing wrinkles from clothing.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
Sep 13, 2023
6882
5 out of 5 stars review

Much better than expected!

[This review was collected as part of a promotion.] I've had this combo for 4 months. We have relocated the laundry room to the first floor and needed something smaller. It has been fabulous and has exceeded our expectations for a smaller unit. It handles a king size comforter very well. The cycle is shorter than expected and the settings are accurate.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
Aug 7, 2022
BAlmeida
3 out of 5 stars review

I've had my machine for a little over a year now and have tried trouble shooting before leaving any reviews in case of user error, but I keep noticing the same things. The dryer portion does not dry thoroughly if you're doing more than one load of laundry per day without changing the settings(bedding setting works best I've found). The washer portion worked fine for a few months then stopped draining entirely leaving clothes sopping wet. Had a tech come from where we bought it and he said there was nothing wrong with the machine. I have to empty the front drain of water after every load so that it would drain properly. When the wash first starts half of the soap is wasted right into the door gaskets because the jets trickle down the glass regardless of how full or empty the drum is. I've found work around but would not recommend this machine to anyone looking. Tl;dr decent machine if you don't mind DIY workarounds to get the best use out of it. Slim and attractive design.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from Social Media

We hate to hear this and thank you for taking the time to provide us your feedback. We will be happy to pass this along.^Sandy