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Bad Purchase
I bought this washer/dryer for my one bedroom condo. I thought it would be a nice space saver for my condo, but am very disappointed. This washer is very noisy and I have had this washer for 3months and still have not been able to connect to the ThinQ app. This washer has limited wash cycles and smartphone app doestnt work at all. Garge Product.
We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
[This review was collected as part of a promotion.] We just had our unit installed last week and it is so loud when it is washing, I’m not sure we will want to keep it unless someone can help get it quieter Sounds like a turbo jet. It is exactly what we were looking for style wise, but can’t handle the noise.
Thank you for taking the time to review our product. We hate hearing you are having an issue with your washtower. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. We’d like to gather more information to see if we can help. Contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. We apologize for any inconvenience this has caused. ^Daphane
It is laundry monster!
I've had this unit for around 18 months. I moved from a home with a large utility room to a larger home but with a utility closet that only accommodated a side by side and no room for anything else. I bought the LG stack and freed enough space for a folding table. The LG is the best laundry unit I have ever owned. The size is large enough to accommodate the family laundry. I love its efficiency; its capacity; it is fast and washes/dries everything loaded into it. The multiple modes, fantastic cycles will take care of every situation. I've done a lot of laundry over the decades. This LG is the best laundry machine I've ever owned.
Tower doesn’t work properly
Has not performed properly since I purchased it 8 months ago. Wash cycle takes over two hours, soap remains in tub when cycle stops, dryer always takes additional time to dry even small loads. Technicians say nothing wrong even though soap remind after cycle whe no soap was used. Used tub cleaner as recommended but no change. Presidential liaison did not follow up with me even though I sent Tarshunia several pictures. Disgusted with product and service.
Hi, there! We’re sorry to hear that the service request was not completed to your satisfaction. Please know that this is not the experience we are trying to achieve. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Danee
Disappointed
[This review was collected as part of a promotion.] Love the look. Love the fact that it is quiet. Love the size. I am disappointed that the wifi only works with 2.4GHz which I no longer have. I am also disappointed that when I put in the scent boosters, there is no scent after drying unlike my previous units. Also, the washer doesn't have a permanent press cycle. I would like more choices to easy customize to my preferences.
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Great for compact spaces. Sounds like a spaceship!
[This review was collected as part of a promotion.] Ideally I was looking at a bigger LG washer/dryer combination but did not have enough space to have a separate washer and dryer. Upon doing research, I saw a lot of mixed reviews about this one but figured that everyone’s situation varies and you never know until you try it yourself. I’m glad I made this purchase as it fits perfectly in my bathroom space and is quiet enough not to disturb anyone in the home. Definitely recommend the gas dryer versus electric as I have read that they damage clothes compared to the gas dryer. I don’t have anything to criticize about this product as it fulfills the need for me and my family. Only annoying part was that it was back ordered but that’s out of anyone’s control due to covid19 etc.
Great Machines but Door NOT Reversible
I got these delivered last Wednesday and look an work great. But only problem is that the Specs say that doors are reversible but really are NOT REVERSIBLE!!! I have 36” in front of my machines an it’s annoying having to duck under the door or having to close the door just to get to the left side of the machines. I guess LG didn’t think the swings would be an issue. So Buyer beware - please check the door swing on this unit and make sure it won’t be an issue with your laundry room set up.
what a difference!
[This review was collected as part of a promotion.] Replaced old “standard type” washer and dryer with the combined tower, what a difference! Far less water, noise and drying time. 2 drawbacks; have to dry the washer seal every time and it is super heavy so install was challenging up to 2nd floor.
Easy to use. Quiet.
[This review was collected as part of a promotion.] Bought the tower 1 month ago. My clothes are come out much better than before (I had an old agitator machine). I love the wifi connectivity through ThinQ. Great looks. Easy access to controls as the dryer controls are reachable and not 6 feet above ground!
Washer Can't Clean Stains
We purchased this unit a little over 2 years ago, right before our child was born. Since then, we have used it 2-3 times a week and have kept up with the routine maintenance like cleaning out the drain filter and running a tub cleaning. Now that our kid is getting older, they are finding new ways of getting messy from things like food, dirt, and play activities (pens, paints, etc). This washing machine just doesn't seem up to the task of cleaning clothes that have any kind of noticeable stains on it. Pasta sauces, oranges, blue berries, grass, food grease, markers all leave stains that just WILL NOT COME OUT. We have tried everything we can think of - pre-soaking the clothes for >1hr in oxi clean, using stain remover sprays and scrubbing the stain before washing, putting laundry boosters in the wash, running on high soil cycle. The clothes just come out with stains on them still. Sometimes the clothes come out with dark splotches like oil/grease stains that weren't even there when they went into the wash. We've used a dozen different laundry detergents from the "free and clear" all the way up to the "maximum stain removers". Probably used a similar number of stain removers too. None of the other parents at our kid's daycare have this issue even though their kids are getting all the same stains, so the only conclusion we can come to is that this washing machine just SUCKS at getting stains out of clothes. If you have kids or are regularly getting your clothes actually dirty, you should really stay away from this washer.
Hey there! We want to make sure that your family's laundry always comes out clean and stain-free whenever you use your LG washtower so it can be ready for its next activities. This link (https://tinyurl.com/2xk8wyov) may offer additional tips to help keep your laundry clean after each cycle. Let us know if you still need help on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting you've tried, and we'll be here for you! *Josh


