Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for LG Single Unit Washtower for
LG Single Unit Washtower
4.5 out of 5 stars
stars
2,036 ratings2,029 reviews
  1. 5 stars76% (1,547)
  2. 4 stars13% (271)
  3. 3 stars3% (71)
  4. 2 stars2% (37)
  5. 1 star5% (110)

Member photos

Sort by |
Showing 1,701-1,710 of 2,029 reviews
Jan 11, 2021
Reviewer name: Vicatoria
5 out of 5 stars
5 out of 5 stars review

Love the look

[This review was collected as part of a promotion.] This machine is so quite on any cycle. The quality of the washer and dryer is superb, clothes, delicates are washed superbly. Linens and sheets look brand new, sheets are so crisp and fresh just love machine. Fits perfectly in the space,

Review from lg.com
Helpful?78JY9RNCYPY815611355877
Oct 21, 2024
Reviewer name: Dfidman
5 out of 5 stars
5 out of 5 stars review

Beautful, quiet and great addition to new home.

We recently received our washer dryer tower. We very much are enjoying its operation. It is quiet and it’s sleek modern tech look fits our ideas of how our home should look. The sale price was quite inviting and delivery with setup was free and easy. It has features we never new existed in this type of home appliance.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from LG

Hello! We appreciate you sharing your experience with your LG washer dryer tower. We’re glad to hear the LG unit is fitting so well into your home with its quiet performance, sleek modern look, and features you didn’t even know existed in this type of appliance. It’s great knowing the sale price, delivery, and setup all added to a smooth upgrade for your space. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Feb 5, 2021
Reviewer name: Zorba514
5 out of 5 stars
5 out of 5 stars review

Wonderful Combo Unit

[This review was collected as part of a promotion.] Absolutely love these machines! Wash function is excellent with just the right amount of features to choose from. The light in both units is a big plus. Dryer is also excellent at drying with little to no wrinkles in our clothes. So far no complaints other than I wish the end cycle sound was a bit louder. But couldn't be happier otherwise.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
Nov 19, 2022
Reviewer name: Jbecause
4 out of 5 stars
4 out of 5 stars review

Good Wash & Dry but...

Purchased 7/2021 and has been trouble free. Several issues I have are with electronic controls. 1. when wash completes the well drained items are STUCK to the drum, a simple end of cycle tumble for several minutes would leave all items available at bottom of drum instead of having to extricate much from sides. 2. Ease of wash/dry modifications is wack-o you can choose some programs, but they are not completely tailorable to my needs and often lock out areas (Hot, Cold, Spin, Temp etc.) outside of pre-sets. You must find your way through download-able menus that also have odd limits to tailoring a desired wash or dry. Likely program written by non users. Wifi unstable and frustrating to reenable after disrupted.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
Dec 31, 2024
Reviewer name: C171
1 out of 5 stars
1 out of 5 stars review

Not cleaning

[This review was collected as part of a promotion.] Adds about one quart of water the whole wash cycle I use very little soap. One tablespoon ..and the soap never comes out. I add 3 extra rinses and it still has soap in it. No matter the size of the load

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from LG

Hi there! Thank you for sharing your experience with us. We understand how frustrating it must be to deal with soap residue in your WKGX201HBA washer, especially when you've already adjusted the amount of detergent and added extra rinses. This is certainly not the performance you should expect from your washer. Please send us a private message via @LGUSSupport, and our team will assist you in troubleshooting the issue to find a solution. Your feedback is important to us, and we want to help ensure your washer performs as it should.—Junel

Dec 1, 2024
Reviewer name: An angry mom and wife
1 out of 5 stars
1 out of 5 stars review

Doesn’t wash at all. Barely gets clothes wet

[This review was collected as part of a promotion.] I never ever write bad reviews but I was trying to give this machine a chance. We bought it in 2021 so at first thought it was user error. This machine barely provides any water even on the heaviest setting and constantly collects the dirt and scum in the lining of the machine it’s actually disgusting! I want problem to know how awful this is

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from LG Digital Care Team

Hey there! Thanks for sharing your LG Washtower experience with us. Keeping your laundry routine quick, easy, and clean is crucial, so we'd love to help! If you find that your wash cycles aren't providing enough water, we recommend trying the Extra Rinse or Pre-Wash functions. While these may not add additional water to your cycle, this can still help by ensuring the removal of detergent after a cycle—along with the improved cleaning of heavily soiled or stained clothing. You can find out more about these functions on page 44 of your owner's manual. If you find that the gasket lining of your washer builds up grime and dirt over time, it's possible the type of detergent used may be affecting the cycle. This LG Washtower is rated for HE detergents only, so we recommend using a compatible detergent type. Using non-HE detergents may result in the build-up of suds, grime, and dirt over time. For information on how to clean your LG Washertower, check out our guide at https://www.lg.com/us/support/help-library/lg-washer-how-to-clean-the-tub-of-your-lg-washing-machine--20150635948425. If you still need help, you can reach us on social media @LGUSSupport. Send us a message with your contact info and model number—we'll gladly help! *Joseph

Mar 2, 2021
Reviewer name: jthomas84
5 out of 5 stars
5 out of 5 stars review

Sleek and sophisticated

[This review was collected as part of a promotion.] This combo is amazing! It remembers my wash settings for when I load the dryer, washes and dries well, and has multiple settings to customize. You can also download special settings to the machine to make it your own. I had my last set of lg washers and dryers for 10 years and always loved them. So glad we upgraded to this another lg and picked this beautiful machine!

Review from lg.com
Helpful?78JY9RNCYPY815611355877
Feb 24, 2023
Reviewer name: MW48
1 out of 5 stars
1 out of 5 stars review

Tower doesn’t work properly

Has not performed properly since I purchased it 8 months ago. Wash cycle takes over two hours, soap remains in tub when cycle stops, dryer always takes additional time to dry even small loads. Technicians say nothing wrong even though soap remind after cycle whe no soap was used. Used tub cleaner as recommended but no change. Presidential liaison did not follow up with me even though I sent Tarshunia several pictures. Disgusted with product and service.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from LG Social Media

Hi, there! We’re sorry to hear that the service request was not completed to your satisfaction. Please know that this is not the experience we are trying to achieve. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Danee

Feb 25, 2023
Reviewer name: Laylakma
1 out of 5 stars
1 out of 5 stars review

Wish I could sell it but would feel bad for that p

I bought this over a year ago and wish I would of done something about it soon. Have three babies and a full time job its really hard to figure out why an appliance sucks. Every wash I do it smells rotten, so I run an empty cycle with vinegar first to see of that would help. The rubber part turns moldy and is almost impossible to clean and collects dirt and grime. I keep the door open so it can dry out and not get more moldy with the moisture. I should not need to clean a washer each use. I hate using it and now I an stuck with it because I would feel bad selling it to someone. I hate this washer, but the dryer is fine.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from Social Media

We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Should you need any assistance with your LG Washer Dryer Combo, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly

Aug 22, 2024
Reviewer name: Phazen
1 out of 5 stars
1 out of 5 stars review

LG ThinQ Washer Dryer combo. Looks nice, broken

I bought this 8 months ago and it has been broken for the last 2 months. The main board is bad and not suppling voltage to gas valves. So no heat. LG is trying to fix it. I have had to call them many times. They are trying though. Getting GAS error.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from LG Social

Hey there. We truly appreciate you reaching out to us and providing us with feedback on your experience so far. We appreciate you giving us the chance to repair it. We always have our customer's back, so no need to worry; at the end of the day we will ensure you have a top-notch working WashTower. If you have any further questions or concerns, please feel free to send us a private message at LGUSSupport. We are with you every step of the way! ~Ivy