This washer/dryer combo is very easy to use and has many fantastic features. Outside of being highly space saving, the barrels of each washer/dryer are very spacious. Clothes come out very clean with minimal laundry soap used...highly, highly recommend!

Has not performed properly since I purchased it 8 months ago. Wash cycle takes over two hours, soap remains in tub when cycle stops, dryer always takes additional time to dry even small loads. Technicians say nothing wrong even though soap remind after cycle whe no soap was used. Used tub cleaner as recommended but no change. Presidential liaison did not follow up with me even though I sent Tarshunia several pictures. Disgusted with product and service.

We purchased this unit a little over 2 years ago, right before our child was born. Since then, we have used it 2-3 times a week and have kept up with the routine maintenance like cleaning out the drain filter and running a tub cleaning. Now that our kid is getting older, they are finding new ways of getting messy from things like food, dirt, and play activities (pens, paints, etc). This washing machine just doesn't seem up to the task of cleaning clothes that have any kind of noticeable stains on it. Pasta sauces, oranges, blue berries, grass, food grease, markers all leave stains that just WILL NOT COME OUT. We have tried everything we can think of - pre-soaking the clothes for >1hr in oxi clean, using stain remover sprays and scrubbing the stain before washing, putting laundry boosters in the wash, running on high soil cycle. The clothes just come out with stains on them still. Sometimes the clothes come out with dark splotches like oil/grease stains that weren't even there when they went into the wash. We've used a dozen different laundry detergents from the "free and clear" all the way up to the "maximum stain removers". Probably used a similar number of stain removers too. None of the other parents at our kid's daycare have this issue even though their kids are getting all the same stains, so the only conclusion we can come to is that this washing machine just SUCKS at getting stains out of clothes. If you have kids or are regularly getting your clothes actually dirty, you should really stay away from this washer.

Purchased 7/2021 and has been trouble free. Several issues I have are with electronic controls. 1. when wash completes the well drained items are STUCK to the drum, a simple end of cycle tumble for several minutes would leave all items available at bottom of drum instead of having to extricate much from sides. 2. Ease of wash/dry modifications is wack-o you can choose some programs, but they are not completely tailorable to my needs and often lock out areas (Hot, Cold, Spin, Temp etc.) outside of pre-sets. You must find your way through download-able menus that also have odd limits to tailoring a desired wash or dry. Likely program written by non users. Wifi unstable and frustrating to reenable after disrupted.

My laundry center is only eight months old and the touch panel on my washer is malfunctioning. I’m very disappointed because I really love the idea behind the laundry center. It fits in my laundry room area perfectly. I’ve contacted LG and now I’m waiting for a local repair person to repair my washer. I am not sure how long the repair process will take, parts may need to be ordered. Not very happy with the quality and dependability of this product and I will not buy another LG product.

[This review was collected as part of a promotion.] We purchased the washtower because we are remodeling our small laundry room and where looking for a stackable unit. I am very impressed with how the machine can basically set everything from water temp, cycle time , etc. with the push of 1 button. It takes all the guesswork out of washing and drying clothes. Very nice machine so far with great extra features.

I had the Washtower installed two months ago. It cleans my clothes great! It is a nice design and fits well in my small space. But, I wanted a new-age appliance that connects to Wifi, and this one is still unable to connect. Repairman has been here twice. We think it’s the ThinQ app. It must have problems and service people can’t fix it. I can’t do certain type functions without it. I would not recommend an LG appliance till LG gets this bug worked out.

I purchased this at first just to for space saving as i redidy launched room. HOWEVER this machine is awesome. Features controls look and wifi makes this machine one of the best appliance thus far. Im washing everyday. The interactions with my home devices makes this unique and awesome.

[This review was collected as part of a promotion.] Replaced old “standard type” washer and dryer with the combined tower, what a difference! Far less water, noise and drying time. 2 drawbacks; have to dry the washer seal every time and it is super heavy so install was challenging up to 2nd floor.

My very first laundry at my very first condo. Maximized the laundry size with small space. We are very happy about and size. Style and features. Very smart too. For dryer it figure out how long it will run dryer machine and stop. After the delivery, next day we did laundry all day. Still need to learn how to use it but we are going to keep it forever.