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Customer reviews for LG Single Unit Washtower for
LG Single Unit Washtower
4.5 out of 5 stars
stars2,029 ratings2,022 reviews
  1. 5 stars76% (1,543)
  2. 4 stars13% (271)
  3. 3 stars3% (71)
  4. 2 stars2% (36)
  5. 1 star5% (108)
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Showing 1,681-1,690 of 2,022 reviews
Feb 24, 2023
MW48
1 out of 5 stars review

Tower doesn’t work properly

Has not performed properly since I purchased it 8 months ago. Wash cycle takes over two hours, soap remains in tub when cycle stops, dryer always takes additional time to dry even small loads. Technicians say nothing wrong even though soap remind after cycle whe no soap was used. Used tub cleaner as recommended but no change. Presidential liaison did not follow up with me even though I sent Tarshunia several pictures. Disgusted with product and service.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from LG Social Media

Hi, there! We’re sorry to hear that the service request was not completed to your satisfaction. Please know that this is not the experience we are trying to achieve. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Danee

Dec 17, 2024
OB24
5 out of 5 stars review

Many great features!

[This review was collected as part of a promotion.] My combo unit cam with the house I bought and remained under warranty once I signed up. Great product! Solid features. Easy to use app. Really like the quality of washing. I would like to see a feature added to the app for a scheduled end-time for washing, rather than a scheduled start-time.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from LG Digital Care Team

Hi there, thank you for sharing your experience with the WKEX200HWA. It’s great to hear the WashTower™ has been a strong fit in your home, especially with its solid features, easy‑to‑use app, and impressive wash performance. Your suggestion about adding a scheduled end‑time option is excellent. Feedback like this helps us continue improving the ThinQ app experience, and we appreciate you taking the time to share it. #LifesGood ❤️ For further support, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich

Feb 7, 2021
Ktskin
5 out of 5 stars review

[This review was collected as part of a promotion.] I needed a washer Dryer that would fit in my space. One great feature for me is the location of the washer/dryer controls. Stacked machines make the dryer controls over my head. The machine is quiet, the notification sounds pleasant. Easy to use. And it is really a gorgeous appliance.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
May 24, 2024
Unhappy customer 20
2 out of 5 stars review

Poor features

I’ve owned this stacker for 2 years now. Clothes wash great but typically come out of the dryer damp. I have never been able to connect the stacker to the app so I am limited to the cycles pre-programmed on the stacker. My washer WiFi touch button does not work and the volume function on the washer no longer works, not sure but I believe half the touch panel no longer works. I can pick my pre-programmed cycle and that’s it.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from LG

Hi, there, Thank you for taking time to share your experience with the LG Washer Tower ( WKEX200HBA) model. We're sorry to hear that you've had to go through with this. We understand that it is important for your unit to work properly. Our goal is to deliver outstanding service that fulfills our customers' requirements and anticipations. For further assistance, feel free to contact us via social media @LGUSSupport. ~Zie

Sep 14, 2024
Rock3322
1 out of 5 stars review

Doesn’t work

[This review was collected as part of a promotion.] Bought the WKEX200HBA wash tower and professional install and the new dryer doesn’t work right out of the box. Hope this is not a sign of things to come. So now have to wait another week to get the new unit and take this new unit back.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from LG Digital Care Team

Hey there! We appreciate you telling us about your recent delivery experience with your LG WashTower. We always want to ensure a perfect out-of-the-box experience so that our cherished customers can enjoy their new LG products right away, so your feedback is very helpful for our improvement. We'd love to have the chance to look into your replacement on social media @LGUSSupport to see if there are any updates or insights we can provide! Please message us with your contact info, and we'll gladly look into this for you! *Joseph

Mar 31, 2021
RepJen
5 out of 5 stars review

So sleek and is a breeze to use!

[This review was collected as part of a promotion.] We are very happy with our LG purchase. We originally had another brand/type on order, but realized that they won't fit in our space. So glad we decided on this LG unit. It is beautiful and so easy to use. Love the controls being in the middle for easy access. Washing and drying great, too! It is a little loud on the washing cycle, but we have ceramic tile now.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
Feb 27, 2021
Sal999
5 out of 5 stars review

Easy to use. Quiet.

[This review was collected as part of a promotion.] Bought the tower 1 month ago. My clothes are come out much better than before (I had an old agitator machine). I love the wifi connectivity through ThinQ. Great looks. Easy access to controls as the dryer controls are reachable and not 6 feet above ground!

Review from lg.com
Helpful?78JY9RNCYPY815611355877
Mar 14, 2021
drbsp
5 out of 5 stars review

AWESOME AWESOME AWESOME W/D COMBO

[This review was collected as part of a promotion.] After nearly 20 years my washer literally fell apart, I chose this combo after very little research with the pressure of laundry piling up rapidly. This unit is fabulous. Compact, efficient and powerful at getting the job done well. I am enthusiastically satisfied Look no further, this is 10/10!

Review from lg.com
Helpful?78JY9RNCYPY815611355877
Mar 29, 2021
Salo0000
5 out of 5 stars review

Quiet, great wash. Fits a small space Great capaci

[This review was collected as part of a promotion.] I am very happy that I chose this washing machine. Was looking for HE washer small enough to fit my space, with a good capacity. Among the few options in the market this was the best. Great wash and looks good too! Pricey, but worth it.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
Jan 28, 2023
TeLu
5 out of 5 stars review

LG Outdid Themselves This Time

My LG Tower is the best washer and dryer that I've ever purchased. I don't think it can get better than this. I guess I could wish for a place inside the washer to store laundry detergent and dispense when washing as needed. The washer communicates the settings with the dryer, so all you have to do is start the dryer. I must warn you this unit is very heavy, which is good to prevent the unit from being tipped over. I'm not a big fan of the download settings, but that is just me. I do it on occasion

Review from lg.com
Helpful?78JY9RNCYPY815611355877