Right from start up I am getting an err code. It won't even turn on. Judging by the reviews, it seems like they are going through a bad batch of control panels. They should recall them until fixed. The time spent getting the grill, setting up the grill, trying to fix the grill from tips from customer service, then trying to break down the grill enough to get it back into the car to return the grill is a lot. Going to return and try again, hopefully I get lucky with the second one. This is not what I would expect from members mark.

Put this thing together on a Sunday with high hopes of smoking some chicken and ribs. Plugged it in after assembly and pressed the start button, screen came up as it should and then read Err after about 3 seconds. Tried over and over and kept getting the same result. Went to the manual for troubleshooting instructions, tried that about half a dozen times, no go. Called customer service on Monday, they said they believed it was the fire box sensor and they were going to send me one with instructions on how to replace it. Don't know about y'all but I don't really like to work on something that was supposed to work in the first place. Still waiting for the sensor a week later, very frustrating.

Hi, overall satisfied. I've owned less than a year. The reason I'm not rating higher is the plastic temperature panel is lifting in a corner (see picture). I'm not sure if it wasn't glued down correctly, and/or, it's the quality of glue used. It was under a double grill cover under a roof so no moisture has reached it. Anyway, would appreciate from supplier on how to glue this back down please. I have. a picture but it's not letting me add it. If you contact me I can show what's happening. Thank you.

Anyone complaining about it in 2023, it must be a bad batch. I bought mine fall of 22 before they started to put them away for winter. $199. I have a offset but every now and then I just want to plug and play. I use it at least once a month with no issues. For what I paid for it, it's great. I had a pit boss that I paid about 4x more for that didn't work as good. So for me this thing is great!

This grill hit most of the check boxes I was looking for in a pellet grill. It is insulated very well and seems to be pretty heavy duty. No significant issues putting it together, but it is heavy, so I would recommend having an able body help load/unload and upright when the time comes during assembly. I've cooked on it twice and have a meal going on it this evening. That said, the weather yesterday proved windy and I needed a low temp setting. Set at 200, it would run hot due to wind. When using the “P1/P2/P3” functions to manually control feed rate, the grill was EXTREMELY frustrating. By design the “P” function (P1 increases auger feed rate, P2 is default, P3 slows auger feed rate) button is combined with the Celsius/Fahrenheit button. The upper half is labeled for auger rate and lower switches between degree selection. Well…It just did whatever it wanted when trying to change feed rate…sometimes it would work…other times it would switch from F-C or vise versa. This is hopefully just a learning curve but could've been easily avoided with a separate bottom

This grill is a rebranded Canadian grill (Coleman Cookout) it's double walled which has made winter grilling really easy. There are extreme temperature fluctuations if you use the brand of pellets that are sold at Sam's Club. As much as 30 degrees ether direction the entire cook. At first I blamed it on the grill but when I tried a different brand of pellets it holds within a couple degrees the whole cook. The pellet brands I have liked so far has been pitboss and lumberjack. But I assume there are many other pellets that would work too.

Awesome little pellet grill. Straight forward assembly, with ease to put together. Well built. And crafted piece of equipment. Easy to use, just fill the hopper, prime the auger. Do the first burn off. Then you are ready for a quick grill of some steaks, chops or burgers. Or set it for a nice low and slow smoke. for some tasty ribs, pulled pork or a nice brisket. This pellet grill/ smoker gives off the right amount of smoke. Turn the heat up for a nice grill mark on your steaks. Very impressed with this grill/ smoker.

This grill cooks and maintains temperature within stated tolerances, have smoked twice with the makers mark pro pellet grill, seems to be a great smoker but has problems! Had a problem right after assembly with removing the grates, called customer service and was told to use a rubber hammer to assist and they would replace the grates if damaged which they did. Just completed my second smoke, they bottom grate will not come out, rubber hammer did not work, this may be a great pellet grill but not being able to remove and clean the cooking grate makes it a piece of yard art! I will be returning it ASAP

Bought this over the summer and it worked well for 2 smokes then I constantly kept getting the ERR code on the display and it shut down. It's a nice grill and I wanted to like it but based on the constant shutting down, I would STAY AWAY and invest in a better brand. I called customer service and they were no help. They basically said just return it. Customer service was great and they sent out a new unit. It worked fine until I tried to smoke a Thanksgiving turkey and of course....ERR....no smoked turkey. I again called customer service and was given the option of a refund or a new unit, I obviously chose the refund.

1st Test fire seems to work brought temp to 350 for an hour then to low smoke temp and it smokes well then to max temp it got to 510 . ... The one thing is I think instructions for installing legs are backwards. I will be turning it around to put the Handle that is o n the hopper towards the swivel wheel side so the unit can be pulled and turned . The way the directions say to install makes it difficult to move and maneuver .. Take a good look at the unit before you build the legs . If the turn around works I edit this post