Customer reviews for Member's Mark Pro Series Pellet Smoker Grill forMember photos
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Pretty Good!
Made 3 briskets and a Pork butt with it and some burgers and dogs so far. When I was smoking I was having problems with the temp going above where it was supposed to be by quite a bit as in about 60° and would keep climbing... I figured out it was the smokehouse pellet I also bought at Sam's where the problem. I'm not sure if it's the bag I bought but there were breaking up into very small pieces and causing the grill to overfire when it was supposed to be releasing a few pellets it was releasing a lot of smaller ones which evidently burn faster... Who would of guessed? After I switched out to a high quality BBQ'rs Delight pellets it has held temp beautifully ran it for about 2 hours on 200 to see if it would do the same thing and hung almost consistently on 203... Long story short buy quality pellets for this thing and I don't think the temp will be much of a problem.
Thank you for taking time to leave a review with your recommendation for best usage. Happy grilling!
Buy something else
If you want frustration and ERR (error) codes that stop your cooking process without you knowing, then this grill is for you. If I could give zero stars, I would. I gave it a fair shot with at least 10 different attempts at cooking food, but ONLY ONE, yes 1, attempt made it without an error (ERR) code. And when you get this code, you have to shut the grill completely down (which takes 5-10 minutes) and then start the entire preheating process all over again. If you are familiar with smoking food, you know this isn't good. The ERR code is vague and can have several causes, none of which are easy to diagnose or fix, especially when you are trying to prepare a meal for your family. This grill has ruined more than one meal for us, including Thanksgiving, by throwing an ERR code and stopping everything in its tracks. Beyond frustrating. I see several reviews saying it's a good grill, and I'm happy for you folks who have had success with it, but the one I received is going to be returned to Sam's Club. Lesson learned.
Thank you for taking time to leave a review. We are sorry to hear that you have had some challenges with your Member’s Mark Pellet Grill, Steve. The best way to properly diagnose any ERR code issues, is to follow the "Functional Check Procedure" which allows you to verify that each part functioning correctly, or isolate issues with any part, to properly resolve issues. These instructions are available by contacting us at the number on your manual, or by reaching out to Member Support at (888) 301-0332. As a reminder, all Member’s Mark items carry a 100% Satisfaction Guarantee and can be exchanged or returned anytime.
It just stopped, and parts are not available.
It lasted 6 months and then stopped working. We used it maybe 8 times. I went out to grill this past weekend and tried to power it on and nothing happened. It was like it wasn't plugged in. Checked the outlet and it was fine. Checked the fuse, which is a real pain to get to. It was fine. Waited until Monday to speak to the manufacturer. I called right after they opened, waited a few minutes on hold, and then was hung up on. Called back and spent 20 minutes on hold. I finally got a lady who was very condescending. The end result is that they are going to send a new controller in 2-4 months when they get more in stock. It sounds like this is a really big problem for them. And us. Too bad, we loved this smoker until it just quit working.
We are sorry about the delay in getting the required parts needed for your Pellet grill and that you had a poor experience with customer care. For a Pellet grill that will not turn on, try removing the digital controller and inspecting the condition of all the wires and their connection, along with the power cord at the back of the grill. A connection may have come loose, or a wire may be damaged. All Member’s Mark items carry a 100% Satisfaction Guarantee. Please don't hesitate to call Member Support at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC, and/or the product description ready to provide our support specialist.
Verified Purchase
SHIPPER SUCKED
Hopefully you don't use the shipper they gave me very disappointed lied about delivery time and When I did get it they just dropped it off at end of my drive way behind my truck took me and my wife to get it up by house it weighs 200# still in box very disappointed with shipper
Defected
I am disappointed with my recent purchase. Upon beginning the assembly process, I discovered that the grill legs were mismatched, and it was missing from the box. In an effort to resolve this issue, I reached out to the local club for assistance. However, they provided me with a phone number to call, and when I did, I was instructed to contact the local club again. This situation has been frustrating and confusing.
Thank you for taking time to leave a review. We're sorry to hear that your Pellet grill arrived in less than perfect condition. Should you require any assistance, don't hesitate to give us a call at the number on your manual or by reaching out to the Member’s Mark Help Center toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. We would be happy to send any required parts right to your home. Hope this helps!
5 stars when $300 off. I got it for $199
Thing did not have the temperature probs and of course customer service don't answer the phone or have a email or anyway to contact them. Also had no manuals. And their was no operating manual online. The thing requires a half hour to stabilize. Then it will flux 25 degrees on either side of your goal temperature. But as I said I got it end of season $199. So I'm very happy
Thank you for taking time to leave a review. We're sorry to hear that your unit was missing a manual! Both the safety and assembly manuals are located on samsclub.com on the product page for the Member's Mark Pro-Series Pellet Grill under the "Specifications" tab. We are sorry to hear that you were unable to locate them! Both manuals include a phone number and email address for contact regarding questions or concerns, including missing parts. Should you have additional questions please don't hesitate to reach out to Member's Mark help center call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.
Was fantastic
It was awesome the first few smokes, then I got the Err message. I was able to clear it and it worked a few more times, then it just kept giving me Err after being on for 15-20 minutes. This woukd have been an awesome smoker, and I plan on buying a pellet smoker, just going for a different brand. Glad it died while I could still return it.
Thank you for taking time to leave a review. We are sorry to hear that you returned your Member’s Mark Pro-Series Pellet Grill before allowing us the opportunity to troubleshoot the issue. The best way to properly diagnose any issues, is to follow the ‘Functional Check Procedure’ which allows you to verify that each part functioning correctly, or isolate issues with any part, to properly resolve issues. These instructions are available on our YouTube channel where you can also find videos for additional troubleshooting, step-by-step instructions, recipes and more! https://www.youtube.com/c/MembersMarkGrills/videosOr by contacting Member's Mark Help Center a call toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. We hope you will consider Member’s Mark in the future!
Soso
First time I used it some of the porcelain came off of the grates. Called members mark and the man said they were wire steel that I should season them, lol. The top grate is worthless. It is too far from the top that you can't see anything and put anything less than a pot an inch in it.
Thank you for taking time to leave a review. We're sorry to hear that you're not very happy with your new grill. For replacement parts, there is a phone number to call on the front of your manual. We would be happy to send replacement grates right to your home. All Member’s Mark items carry a 100% member satisfaction guarantee. If you require any assistance, give us a call toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. Your feedback regarding the spacing of the top grate has been passed along.
Pretty, but don't waste your time.
I purchased before doing my homework. After purchase I saw all the bad reviews but held out hope. Dropped a bundle on a 15lb brisket and a few racks of ribs. First try, couldn't keep it under 380° despite being set at 185°. Unplugged it and cleaned it up for return. Wasted a brisket, assembly time and return time. They need to find another electronic company that lives up to Sam's Club expectations.
Thank you for taking time to leave a review. We are sorry to hear that you returned your Member’s Mark Pro-Series Pellet Grill, before allowing us the opportunity to provide assistance. The lowest possible "SET TEMPERATURE" on the Member's Mark Pro-Series Pellet Grill is 200°F. To achieve the lowest possible temperatures (180°F-200°F) the "P" setting must be used. The "P" setting provides the user with manual control of the speed which the auger delivers pellets to the burner pot, which will increase or decrease the heat/temperature based on how much fuel is being fed into the burner. For more information regarding the "P" setting, I have attached a link to a video on our YouTube channel. https://www.youtube.com/watch?v=NbTH9wO6YbkPlease consider subscribing to our YouTube channel where you can find step-by-step instructions, troubleshooting and maintenance tips, recipes and more! https://www.youtube.com/@MembersMarkGrills/videosWe hope you will consider Member's Mark in the future.
Beware ERR code.
Bought about a month ago now, ERR code came up a few times but was able to get by them. Good cooks too, very happy with them, after a month, the grill will only come up ERR and will not try to work. Please be aware, this is a very common problem with this pellet grill. I did everything including manually lighting the ignition! Did not work unfortunately. I wish it could have worked, honestly is so disappointing. I took it back today thankfully and will be buying a name-brand.
Thank you for taking time to leave a review. We are sorry to hear that you returned your Member’s Mark Pro-Series Pellet Grill, before allowing us the opportunity to troubleshoot the issue. The best way to properly diagnose any ERR code issues, is to follow the ‘Functional Check Procedure’ which allows you to verify that each part functioning correctly, or isolate issues with any part, to properly resolve issues. These instructions are available by contacting us at the number on your manual, or by reaching out to the Member's Mark Help Center a call toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. Please also consider subscribing to our YouTube channel where you can also find videos for additional troubleshooting, step-by-step instructions, recipes and more! https://www.youtube.com/c/MembersMarkGrills/videos We hope you will consider Member's Mark in the future!