Customer reviews for Member's Mark Pro Series Pellet Smoker Grill forMember photos
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Defective Out Of The Box
Put this thing together on a Sunday with high hopes of smoking some chicken and ribs. Plugged it in after assembly and pressed the start button, screen came up as it should and then read Err after about 3 seconds. Tried over and over and kept getting the same result. Went to the manual for troubleshooting instructions, tried that about half a dozen times, no go. Called customer service on Monday, they said they believed it was the fire box sensor and they were going to send me one with instructions on how to replace it. Don't know about y'all but I don't really like to work on something that was supposed to work in the first place. Still waiting for the sensor a week later, very frustrating.
Thank you for taking time to leave a review. We're sorry to hear about your ERR code. We completely understand your frustration with not being able to use it right out of the box! My recommendation to you, while you are waiting for the part to arrive. Would be to watch the first start up guide video above. Many customers find it helpful. I've also included a link to the video on our YouTube channel below. Please visit our YouTube channel (Member's Mark Grills) to view additional troubleshooting videos. Hope this helps! https://www.youtube.com/watch?v=WBjEQcgvzN8
It just stopped, and parts are not available.
It lasted 6 months and then stopped working. We used it maybe 8 times. I went out to grill this past weekend and tried to power it on and nothing happened. It was like it wasn't plugged in. Checked the outlet and it was fine. Checked the fuse, which is a real pain to get to. It was fine. Waited until Monday to speak to the manufacturer. I called right after they opened, waited a few minutes on hold, and then was hung up on. Called back and spent 20 minutes on hold. I finally got a lady who was very condescending. The end result is that they are going to send a new controller in 2-4 months when they get more in stock. It sounds like this is a really big problem for them. And us. Too bad, we loved this smoker until it just quit working.
We are sorry about the delay in getting the required parts needed for your Pellet grill and that you had a poor experience with customer care. For a Pellet grill that will not turn on, try removing the digital controller and inspecting the condition of all the wires and their connection, along with the power cord at the back of the grill. A connection may have come loose, or a wire may be damaged. All Member’s Mark items carry a 100% Satisfaction Guarantee. Please don't hesitate to call Member Support at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC, and/or the product description ready to provide our support specialist.
Err from the start
Right from start up I am getting an err code. It won't even turn on. Judging by the reviews, it seems like they are going through a bad batch of control panels. They should recall them until fixed. The time spent getting the grill, setting up the grill, trying to fix the grill from tips from customer service, then trying to break down the grill enough to get it back into the car to return the grill is a lot. Going to return and try again, hopefully I get lucky with the second one. This is not what I would expect from members mark.
Thank you for taking time to leave a review. We are sorry to hear that you have had some challenges with your Member’s Mark Pellet Grill. We are here to help in anyway we can. The best way to properly diagnose any ERR code issues, is to follow the ‘Functional Check Procedure’ which allows you to verify that each part functioning correctly, or isolate issues with any part, to properly resolve issues.These instructions are available by contacting us at the number on your manual, or by reaching out to the Member's Mark Help Center a call toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.Please also consider subscribing to our YouTube channel where you can also find videos for additional troubleshooting, step-by-step instructions, recipes and more!https://www.youtube.com/c/MembersMarkGrills/videosHope this helps!
Defected
I am disappointed with my recent purchase. Upon beginning the assembly process, I discovered that the grill legs were mismatched, and it was missing from the box. In an effort to resolve this issue, I reached out to the local club for assistance. However, they provided me with a phone number to call, and when I did, I was instructed to contact the local club again. This situation has been frustrating and confusing.
Thank you for taking time to leave a review. We're sorry to hear that your Pellet grill arrived in less than perfect condition. Should you require any assistance, don't hesitate to give us a call at the number on your manual or by reaching out to the Member’s Mark Help Center toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. We would be happy to send any required parts right to your home. Hope this helps!
Front plastic temperature panel lifting?
Hi, overall satisfied. I've owned less than a year. The reason I'm not rating higher is the plastic temperature panel is lifting in a corner (see picture). I'm not sure if it wasn't glued down correctly, and/or, it's the quality of glue used. It was under a double grill cover under a roof so no moisture has reached it. Anyway, would appreciate from supplier on how to glue this back down please. I have. a picture but it's not letting me add it. If you contact me I can show what's happening. Thank you.
Thank you for taking time to leave a review. For replacement parts or inquiries, please don't hesitate to give us a call at the number on your manual or by reaching out to the Member’s Mark Help Center toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.
Pretty Good!
Made 3 briskets and a Pork butt with it and some burgers and dogs so far. When I was smoking I was having problems with the temp going above where it was supposed to be by quite a bit as in about 60° and would keep climbing... I figured out it was the smokehouse pellet I also bought at Sam's where the problem. I'm not sure if it's the bag I bought but there were breaking up into very small pieces and causing the grill to overfire when it was supposed to be releasing a few pellets it was releasing a lot of smaller ones which evidently burn faster... Who would of guessed? After I switched out to a high quality BBQ'rs Delight pellets it has held temp beautifully ran it for about 2 hours on 200 to see if it would do the same thing and hung almost consistently on 203... Long story short buy quality pellets for this thing and I don't think the temp will be much of a problem.
Thank you for taking time to leave a review with your recommendation for best usage. Happy grilling!
Pretty, but don't waste your time.
I purchased before doing my homework. After purchase I saw all the bad reviews but held out hope. Dropped a bundle on a 15lb brisket and a few racks of ribs. First try, couldn't keep it under 380° despite being set at 185°. Unplugged it and cleaned it up for return. Wasted a brisket, assembly time and return time. They need to find another electronic company that lives up to Sam's Club expectations.
Thank you for taking time to leave a review. We are sorry to hear that you returned your Member’s Mark Pro-Series Pellet Grill, before allowing us the opportunity to provide assistance. The lowest possible "SET TEMPERATURE" on the Member's Mark Pro-Series Pellet Grill is 200°F. To achieve the lowest possible temperatures (180°F-200°F) the "P" setting must be used. The "P" setting provides the user with manual control of the speed which the auger delivers pellets to the burner pot, which will increase or decrease the heat/temperature based on how much fuel is being fed into the burner. For more information regarding the "P" setting, I have attached a link to a video on our YouTube channel. https://www.youtube.com/watch?v=NbTH9wO6YbkPlease consider subscribing to our YouTube channel where you can find step-by-step instructions, troubleshooting and maintenance tips, recipes and more! https://www.youtube.com/@MembersMarkGrills/videosWe hope you will consider Member's Mark in the future.
great
Anyone complaining about it in 2023, it must be a bad batch. I bought mine fall of 22 before they started to put them away for winter. $199. I have a offset but every now and then I just want to plug and play. I use it at least once a month with no issues. For what I paid for it, it's great. I had a pit boss that I paid about 4x more for that didn't work as good. So for me this thing is great!
Thank you for taking time to leave a review. We're so happy that you're happy! Thank you for choosing Member's Mark, happy grilling!
Beware ERR code.
Bought about a month ago now, ERR code came up a few times but was able to get by them. Good cooks too, very happy with them, after a month, the grill will only come up ERR and will not try to work. Please be aware, this is a very common problem with this pellet grill. I did everything including manually lighting the ignition! Did not work unfortunately. I wish it could have worked, honestly is so disappointing. I took it back today thankfully and will be buying a name-brand.
Thank you for taking time to leave a review. We are sorry to hear that you returned your Member’s Mark Pro-Series Pellet Grill, before allowing us the opportunity to troubleshoot the issue. The best way to properly diagnose any ERR code issues, is to follow the ‘Functional Check Procedure’ which allows you to verify that each part functioning correctly, or isolate issues with any part, to properly resolve issues. These instructions are available by contacting us at the number on your manual, or by reaching out to the Member's Mark Help Center a call toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. Please also consider subscribing to our YouTube channel where you can also find videos for additional troubleshooting, step-by-step instructions, recipes and more! https://www.youtube.com/c/MembersMarkGrills/videos We hope you will consider Member's Mark in the future!
Verified Purchase
SHIPPER SUCKED
Hopefully you don't use the shipper they gave me very disappointed lied about delivery time and When I did get it they just dropped it off at end of my drive way behind my truck took me and my wife to get it up by house it weighs 200# still in box very disappointed with shipper