Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Thank you for taking time to leave a review. We are sorry to hear that you have had some challenges with your Member’s Mark Pellet Grill. The best way to properly diagnose any ERR code issues, is to follow the "Functional Check Procedure" which allows you to verify that each part functioning correctly, or isolate issues with any part, to properly resolve issues. These instructions are available by contacting us by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Please have your serial number and model number handy.Please consider subscribing to our YouTube Channel where you can find step-by-step instructional videos, troubleshooting, recipes and more! https://www.youtube.com/@MembersMarkGrills

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

. It is difficult to troubleshoot potential causes of temperature swings via comments, but some causes for temperature swings could be: - Quality/Type of Pellets - Opening the lid too often during cooking - Issues with combustion fan or sensor - Weather conditions Please note controller tolerance +/- 20°F is normal. To achieve the lowest temperatures (160F - 225F) on Member's Mark Pro-Series Pellet Grill, you will need to use the "SMOKE"setting. While in the "SMOKE" setting, you will not be preheating to a set temperature. Instead, you will use the "P" button to adjust the delivery speed of the pellets to the firepot, until the correct temperature is achieved on the digital controller. Allow 5-10 minutes for temperature to adjust, before changing to a different "P" setting. Flipping too quickly between"P"settings could cause dramatic temperature swings. For video instructions and tips regarding your Member's Mark Pro-Series Pellet Grill, please visit our YouTube channel. You will find videos on such topics as: - First use set-up - Setting temperature - Using the "P" setting and more! https://www.youtube.com/channel/UC7QXVGnKvDqwuL5GtCg1h5g/videos Should you require further assistance, don't hesitate to reach out to Member Support at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.

Thank you for taking time to leave a review. Requests for lost packages to be reshipped will be honored after 14 days from estimated arrival date. If you have not received a callback or confirmation email regarding your outstanding order, please don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We would be happy to resend. Hope this helps!