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Customer reviews for Member's Mark Pro Series Pellet Smoker Grill for
Member's Mark Pro Series Pellet Smoker Grill
4.1 out of 5 stars
stars
566 ratings372 reviews
  1. 5 stars64% (365)
  2. 4 stars13% (73)
  3. 3 stars6% (33)
  4. 2 stars4% (25)
  5. 1 star12% (70)

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Showing 271-280 of 372 reviews
May 10, 2024
Kevin
5 out of 5 stars review

Incredible Value

I was initially a little concerned about the negative reviews due to the ERR code. This happened to me, but I quickly found out that it is just because when the pellet hopper gets half empty, the pellets may not feed properly into the auger. The trick to prevent this is to just make sure that the hopper stays between half full and completely full. This is a very common problem with pellet grills unfortunately. That said, I have smoked 2 briskets and 2 pork butts overnight without issue by filling the hopper completely with pellets before bed and refilling it in the morning.

Helpful?1NWRSB7SVT7215600214257
Apr 29, 2024
Tom
5 out of 5 stars review

Outstanding smoker

I bought this item on sale just before it went out of stock. I had read the reviews, so I didn't have high expectations for it. Assembly was easy and instructions were clear. I just smoked a pork shoulder overnight. The result was absolutely perfect. The controller maintained my preset temperature (220) within three degrees every time I checked. No problems whatever so far. If this holds up it's going to be my best deal ever. Should have bought a pellet smoker years ago. If this becomes available again grab one quickly.

Helpful?1NWRSB7SVT7215600214257
Apr 6, 2024
BJ
5 out of 5 stars review

Incredible Beginner Pellet Grill!

Purchased one week ago and tried my first pork butt tonight. Turned out better than I could have hoped for. I used the Member's Mark pellets. Put the pork on the second rack and a water bath underneath. After some testing, I determined that the bottom rack mirrors the temperature showing on the display but on the second rack after a water bath, the air temperature will be about 25F less. Just something to account for in setting temps. Ran it almost 14 hours or so. Non-stop to 190F. I used a homemade rub. Unreal pork flavor, plenty of smoke flavor. This pellet grill is easy to use, came with a nice cover, and makes the best pulled pork I've ever had. Con is that I didn't receive a user guide, but Member's Mark has a few videos on Youtube. I hope it last years to come.

Helpful?1NWRSB7SVT7215600214257
Aug 18, 2022
Johnny H
5 out of 5 stars review

This grill is freakin' Awesome! Bravo!

The grill is fantastic. Followed the instructions, easy set-up, have cooked with it everyday since and it works like a charm, and the price was right, huge savings over comparable Traeger Pellet Grills, for a well made, premium build grill that should last for years. The grill has all the features you would want, with two digital probes, controls that hold temps like you would expect. Cooked something at 450 degrees, cooked something for 7 hours at 220, there is nothing this grill cant do. Hats off to Sams Club, this Members Mark Grill is all it proclaimed to be and more!

Helpful?1NWRSB7SVT7215600214257
Sep 2, 2022
griller
2 out of 5 stars review

Great and horrible at same time!

Bought this grill on clearance for $289. Great price for what has the potential to be a great pellet grill. Everything about it is great except the most important part, the controller is very substandard! Temp swings of 30-40 degrees in both directions of set temp is not normal as customer service would have you believe. Put an even half decent controller on it and this would be a great grill. As is, it will be getting returned.

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that you're not completely satisfied with your purchase! It is difficult to troubleshoot potential causes of temperature swings via comments, but some causes for temperature swings could be: - Quality/Type of Pellets - Opening the lid too often during cooking - Issues with combustion fan or sensor - Weather conditions Please note controller tolerance +/- 20°F is normal. For video instructions and tips that can help with your larger temperature swings, please visit our YouTube channel. You will find videos on such topics as: - First use set-up - Setting temperature - Using the "P" setting and more! https://www.youtube.com/channel/UC7QXVGnKvDqwuL5GtCg1h5g/videos Should you require further assistance, don't hesitate to reach out to Member's Mark help center toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. Hope this helps!

Apr 16, 2024
Bob
1 out of 5 stars review

Verified Purchase

Not real pleased

Just ok

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Please feel free to provide feedback about specific features you like or dislike. We are always looking for ways to improve customer experience and your feedback would be helpful. Thank you for choosing Member's Mark!

Nov 1, 2023
Breanna C
5 out of 5 stars review

Verified Purchase

Great smoker/grill

Great product

Helpful?1NWRSB7SVT7215600214257
May 11, 2023
Not A HAPPY CAMPER
1 out of 5 stars review

Horrible

Do Not purchase

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Member’s Mark items carry a 100% member satisfaction guarantee. Should you require any assistance, don't hesitate to give us a call at the number on your manual or by reaching out to the Member’s Mark Help Center toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. Please consider subscribing to our YouTube channel where you can find step-by-step instructions, troubleshooting and maintenance tips, recipes and more!https://www.youtube.com/@MembersMarkGrills/videos

Nov 2, 2023
El Queso Grande
5 out of 5 stars review

Verified Purchase

Great Smoker!

Not bad for the price.

Helpful?1NWRSB7SVT7215600214257
Jan 1, 2024
Josh
2 out of 5 stars review

Err

Would not recommend, I have had little over a year and now throwing an err code, seems like this is a common problem 😞

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Team

We are sorry to hear that you have had some challenges with your Member’s Mark Pellet Grill, Josh. The best way to properly diagnose any ERR code issues, is to follow the "Functional Check Procedure" which allows you to verify that each part functioning correctly, or isolate issues with any part, to properly resolve issues. These instructions are available by contacting us at the number on your manual, or by reaching out to Member Support at (888) 301-0332. As a reminder, all Member’s Mark items carry a 100% Satisfaction Guarantee and can be exchanged or returned anytime.