Was super happy when I un packed it. You can tell by the parts that it is a sturdy one. I was very disappointed when it wouldn't come on. I called their number and we went thru step by step what could be wrong with it. From changing the fuse, checking the power source etc... turns out I had to replace the whole control module. It's working now. They sent the part right away. But still if I were an older person or someone who can not do mechanical things. I would have been s o l. It was aggravating not to have a brand new smoker not work. But so far now that I fixed it its been fine.

I bought this July 4, 2022. After a month all I can say is I love it. I wanted an American made grill but they run 2K and up. All the familiar names were all made in China. It works as it should and it is very heavy gauge metal. Compared to the traeger or reqteq models it is twice the grill. No bluetooth or wifi but I have a blue tooth meat prob already. There is a ton or room as well compared to the other brands models at 50% more cost. BUY ONE!

Just bought this on sale a few days ago, and assembled it this morning. Watch the assembly video on YouTube first, as it'll make the process go smoother. Then download the manual from the Sam's Club website. Definitely recommend two people, as the unit is heavy (155 lbs), and having extra hands to hold part while you attach screws would be helpful (I assembled this myself, but would ask for help to do it again). Neither the manual nor the video mention the allen wrench included with the parts package, should be used to attach the side shelf, as the tight spaces made using a drill or screwdriver almost impossible. Total time from opening the box to full assembly was about two hours (love that it comes with a cover!). Will post another review as soon as I cook with it.

Does well, especially considering other brands are over twice the price. The temp can fluctuate quite a bit but can be expected. The instructions for smoking under 200 are not how it actually works but with some usage was able to figure it out. Biggest issue is the pellet hopper design. There can still be plenty of pellets but they do not feed down, rather it makes a hole in the pellets and can cause the auger to not have any to feed unless you knock them down into the auger.

I was initially a little concerned about the negative reviews due to the ERR code. This happened to me, but I quickly found out that it is just because when the pellet hopper gets half empty, the pellets may not feed properly into the auger. The trick to prevent this is to just make sure that the hopper stays between half full and completely full. This is a very common problem with pellet grills unfortunately. That said, I have smoked 2 briskets and 2 pork butts overnight without issue by filling the hopper completely with pellets before bed and refilling it in the morning.

Purchased one week ago and tried my first pork butt tonight. Turned out better than I could have hoped for. I used the Member's Mark pellets. Put the pork on the second rack and a water bath underneath. After some testing, I determined that the bottom rack mirrors the temperature showing on the display but on the second rack after a water bath, the air temperature will be about 25F less. Just something to account for in setting temps. Ran it almost 14 hours or so. Non-stop to 190F. I used a homemade rub. Unreal pork flavor, plenty of smoke flavor. This pellet grill is easy to use, came with a nice cover, and makes the best pulled pork I've ever had. Con is that I didn't receive a user guide, but Member's Mark has a few videos on Youtube. I hope it last years to come.

Wow! This thing is built well period. We are shocked at how well built it is for the price. It was simple to put together. And we did it in less than one hour. Definitely follow the instructions through their app. And added bonus, The woman's voice on the app is sultry and seductive. We didn't even have to open the manual at all. We are defrosting turkeys now for a first run.

Got ERR at startup. Now waiting for replacement control board. Customer service is good, but they make you do unnecessary troubleshooting (which is problematic because it instructs you to empty the hopper and its a PITA which you really don't need to do to verify auger function - you can see it under the lid.). They seem to know this board failure issue is a common problem, and it explains the clear-out pricing. Parts finally shipped today - 5 days after the request. So if you have this problem you can likely count on 10 days for replacement part. Meanwhile my new brisket is going bad in the fridge :(

My husband and I have been looking for a new pellet grill and this one has all the bells and whistles! I was afraid to get it because of the few repetitive reviews on how it has issues with temperature regulation, but genuinely it just needs about 10-20 minutes. I'm so glad we made this purchase and highly recommend it!

Bought this smoker a week ago and have already done brisket, pulled pork, half chicken and sausages. Have used 1 small bag of pellets. The controls are easy and accurate to use, not much fluctuation in temp at all. The temp probes are excellent in accuracy too. Go ahead buy one of these you will be impressed.