Customer reviews for Member's Mark Pro Series Pellet Smoker Grill forMember photos









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Junk, don't buy!!!!!
Junk, just bought it a few weeks ago, have used it 4 times, 3 of which I kept getting an Error message. Nothing worse than throwing your meat on the smoker then coming back a few hours later to an error message and the temperature has fallen to ambient.
Thank you for taking time to leave a review. We are sorry to hear that you have had some challenges with your Member’s Mark Pellet Grill. We are here to help in anyway we can. The best way to properly diagnose any ERR code issues, is to follow the ‘Functional Check Procedure’ which allows you to verify that each part functioning correctly, or isolate issues with any part, to properly resolve issues.These instructions are available by contacting us at the number on your manual, or by reaching out to the Member's Mark Help Center a call toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.Please also consider subscribing to our YouTube channel where you can also find videos for additional troubleshooting, step-by-step instructions, recipes and more!https://www.youtube.com/c/MembersMarkGrills/videosHope this helps!
Great grill at a great price!!
Great grill have used it about 10 times since purchasing it 2 month ago. Does a great job with the smoking and was able to keep it at about 200, can get it lower if you really work with it, but for just setting it and forgetting it, worked great. As others have stated purchase good quality pellets and keep them dry and you'll have great results also.
Thank you for taking time to leave a review. Happy grilling!
Incredible Value
I picked this pellet smoker for what looks like a clearance price of $289. It is well made, well packed and after my first smoke, I feel like I robbed them. Assembly took me 1.25 hours by myself. It was straightforward and easy to do, all you need is a Phillips screw driver. Two people could knock it out in a half hour. Prior to first smoke I read the instructions, and the smoker performed flawlessly. The temp would swing 15 degrees so I set the set point 10 degrees lower. The quality and amount of smoke was impressive. My neighbor has a “Name brand” expensive smoker and he was impressed. Overall this is an amazing smoker for the price, I highly recommend. FYI most people that complain clear haven't read the instructions, most negative reviews on here are answered by the instructions.
Thank you for taking time to leave a review. We're so happy that you're happy! Thank you for choosing Member's Mark.
Love this Smoker
I wanted a pellet smoker, but absolutely refused to pay for the Traeger. My wife saw this guy on sale at Sam's and picked it up as a gift. I started with burgers, dogs, chicken, and steaks but have now moved onto big roasts and hot smoked fish. Completely surprised by the quality and performance and highly suggest this unit! Happy cooking!
Thank you for taking time to leave a review with your recommendation. We're so happy you're loving your Pellet grill. Thank you for choosing Member's Mark. Happy grilling!
Who needs a Traegar?
Setup was a breeze, took me an 1.5 hours to put together by myself. Cooked some pork roasts on the smoke setting (180-200 degrees) for about 6-7 hours and the food was amazing. The only thing I'm not a fan of is the cleanup, I spent a lot of time cleaning out the pellet Hopper box after my cook. You can't leave the unused pellets in the grill as they could collect moisture and clog the feeder. I had to remove the the plate on top of the box to get all the pellets out. The exit valve on the back of the box doesn't allow the pellets to exit in one shot you have to use either your hand or a utensil to feed the rest of the pellets out manually. Then you have to vacuum out the rest of the pellets in the feeder (you can only get so many out). My hope is the pellets I couldn't get out won't ruin my next cook. Overall so far an awesome pellet smoker with an unbeatable price.
Thank you for takin time to leave a review. We're so happy you love your Member's Mark Pellet Grill. Your feedback regarding your clean-out experience has been passed along.
A Great Smoker at a great value
This grill gives you all the features of a Traeger or any other high end smoker with the added bonus of double wall construction. The PID controller is consistant in maintaining temperatures. It does this at a substantially lower cost than the so called high end smokers. As with any electronics you may or may not experience a ERR code. If so you just need to take a breath and the time to troubleshoot as most are easily remedied.
Thank you for taking time to leave a review. We're so happy to hear that you're enjoying your Member's Mark Pro-Series Pellet Smoker. Thank you for choosing Member's Mark!
Nice Grill
I am a novice griller, and this thing works great. I've cooked on it three times and have had the best results. My grilled chicken has never been so moist, and the steak was great. I made a spatchcocked chicken tonight and it was fantastic had a nice smoky flavor. The only reason I can't rave about the burgers was due to my inexperience grilling burgers.
Thank you for leaving a review with feedback of your experience. Happy grilling!
Marked 5 Stars Due to Great Price
Gotta say, if I had bought this product at it's original price I'd have to declare it a decent to very good value. At the closeout price I got it for it's extraordinary. No matter what, this thing is an excellent little cooker. Temps hold rock solid at +or- 10 deg. Using the "P" settings I was able to control temps on the smoke setting from just about 200 down to 170. Everything I've done on it from steaks, whole chicken, chicken pieces, back ribs, even corn has been outstanding. Things I'm not fond of? First, while it comes with 2 temp probes, they have stainless steel jackets rather than much nicer and safer silicone, second, operational instructions are awful at best, third, there are no disassembly instructions for if you should need to replace a part i.e. an ignitor, or fully clean out the auger, etc. Last, I really would have liked to have seen at the very least a Bluetooth controller or better a wifi. But, otherwise this thing is a rock solid unit, as well made if not better than Traegers I've seen costing up to $1k For the $$$ you save here, buy a bluetooth or wifi thermometer and enjoy. I recommend using AntiSeize on all fasteners during assembly. Even down to removing screws internally and coating them as well. It'll be time well spent if it ever needs to come apart for service. Would also like to know how to order replacement pieces
Thank you for taking time to leave a review with feedback of your experience. We're so happy that you're happy! We just wanted to mention that if you required replacement parts, such as auger, igniter, digital controller etc. We would send the parts and assembly instructions, in the box of the replacement part. (We're just trying to save on paper.) Our contact information for replacement parts is on the cover of your manual. Should you have any additional questions, don't hesitate to give Member's Mark Help Center a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. For maintenance, troubleshooting, how-to videos and recipes, please visit out YouTube channel. We're always adding new content. https://www.youtube.com/c/MembersMarkGrills/videosYour feedback regarding the option of WiFi and/or Bluetooth, the meat probes has been passed along. Happy grilling!
ERR code
First purchased in the beginning of 2022 and it worked well for a couple months then out of the blue we kept getting the ERR code on the display and it shut down. no rhyme or reason why it was happening. Customer service was great and they sent out a new unit. It worked fine until I tried to smoke a Thanksgiving turkey and of course....ERR....no smoked turkey. I again called customer service and was given the option of a refund or a new unit, I obviously chose the refund. Thoroughly disappointed.
Thank you for taking time to leave a review. We are sorry to hear that you returned your Member’s Mark Pro-Series Pellet Grill before allowing us the opportunity to troubleshoot the issue. The best way to properly diagnose any issues, is to follow the ‘Functional Check Procedure’ which allows you to verify that each part functioning correctly, or isolate issues with any part, to properly resolve issues. These instructions are available by contacting customer care at the number on your manual, or by contacting Member's Mark Help Center a call toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. We hope you will consider Member's Mark in the future!
This smoker sucks
I can't get the temp to remain at 250/275. I have it set at 200 and the temperature is closer to 300+. It doesn't make any sense. I tried keeping the lid open but the temp doesn't drop whatsoever and it makes the cook inconsistent. I will be returning this unit ASAP
Thank you for taking time to leave a review. It is difficult to troubleshoot potential causes of temperature swings via comments, but some causes for temperature swings could be: - Quality/Type of Pellets - Opening the lid too often during cooking - Issues with combustion fan or sensor - Weather conditions Please note controller tolerance +/- 20°F is normal. To achieve the lowest temperatures (160F - 225F) on Member's Mark Pro-Series Pellet Grill, you will need to use the "SMOKE" setting. While in the "SMOKE" setting, you will not be preheating to a set temperature. Instead, you will use the "P" button to adjust the delivery speed of the pellets to the firepot, until the correct temperature is achieved on the digital controller. Allow 5-10 minutes for temperature to adjust, before changing to a different "P" setting. Flipping too quickly between "P" settings could cause dramatic temperature swings. For video instructions and tips regarding your Member's Mark Pro-Series Pellet Grill, please visit our YouTube channel. You will find videos on such topics as: - First use set-up - Setting temperature - Using the "P" setting and more! https://www.youtube.com/channel/UC7QXVGnKvDqwuL5GtCg1h5g/videos All Member’s Mark items carry a 100% member satisfaction guarantee. Should you require further assistance, don't hesitate to reach out to Member's Mark help center toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. Hope this helps!