GREAT DEAL

I would put zero stars if possible. I bought this grill October 11, 2023. It never seemed to heat correctly. April 14, 2024, we were cooking a brisket. The grill caught fire in the lower part of the grill. It smoked up through the pellet compartment. Ruined the paint at the bottom. I want to add that this is the second pellet grill that I have purchased from Sam's. I had the model before this one and has no problems with that one.

This is a terrible smoker. I bought it a week before the price was reduced. Three uses later, I know why the price was reduced. On the fourth use, this thing shuts off, and the ERR code comes on. Do not buy this cr@p of a smoker at all. Avoid them at all costs at stores and / or garage sales. These are garbage. Yes, the mechanical design is great, but the electronics is cr@p to the nth power. Waste of money!!!

So disappointed, purchased mid April and waited for shipment, first thing I noticed as the delivery company unloaded my grill was that the box was severely beat up and had a lot of water damage along the bottom of it. I should have took it as a sign of things to come when they showed me that all 4 of the other units on the truck looked worse than mine. I accepted shipment and open the box to find that the lid of the grill is cracked and warped to the point where it does not close shut because it is off to one side. Called Sam's customer service and they advise me they are out of stock and cannot replace shipment or let me know when it will be back in stock. The entire experience is So disappointing. I was really looking forward to the summer with this new grill , there has to be a better resolution Sam's Club.

Support online looks to be non-existant. I probably need a new board, but I'll have to call Sams as I can find no contact information on the site. It's fairly problematic to have a smoker run 60-80 degrees hotter than the lowest temperature you can set it on, which is 200. So an on sale pellet $399 grill will become an $XXX pellet grill after I buy a new board

I bought this unit during the 4th of July sale. My wife put it together while I was away with the kids at the neighborhood pool. She said she didn't struggle putting it together. I've completed two cooks with it. I've cooked ribs and a pork shoulder. Both have turned out amazing. I love the ease of it. I really love not having to babysit a live fire (like I do in my offset stick burner). It has been really hot in my area so being able to "set it and walk away" has been a blessing. I check the meat every couple of hours but mostly I get to be inside in the AC, while still getting to enjoy great BBQ at the end of the day! If you own a stick burner offset but have been thinking about getting a pellet smoker, this unit is a good buy. You won't regret it!

I have had this grill since March. I have yet to have a full cook. Every time I get an ERR and most of the time I cannot get the grill restarted. At first I thought it was "user error" as it is my first pellet grill. Unfortunately, it is not. After numerous attempts cleaning and trying the grill, I realized it was a lemon. I got ahold of Customer Service in June. The part I needed was out of stock. I was told it should ship mid July. Part is still out of stock and I have been told it will be September before I can get it. I purchased an expensive porch ornament that I cannot use or return. Waste of money!

I bought mine over 10 years ago. I really used the fire out of it. I cooked on it daily. making almost all my meals on it, I keep it on my patio, so not protected from weather very well. The only thing I ever found wrong with it was that I did not buy one sooner, I am now looking to buy another one, I see all these low ratings and wonder what has changed?

Gotta say, if I had bought this product at it's original price I'd have to declare it a decent to very good value. At the closeout price I got it for it's extraordinary. No matter what, this thing is an excellent little cooker. Temps hold rock solid at +or- 10 deg. Using the "P" settings I was able to control temps on the smoke setting from just about 200 down to 170. Everything I've done on it from steaks, whole chicken, chicken pieces, back ribs, even corn has been outstanding. Things I'm not fond of? First, while it comes with 2 temp probes, they have stainless steel jackets rather than much nicer and safer silicone, second, operational instructions are awful at best, third, there are no disassembly instructions for if you should need to replace a part i.e. an ignitor, or fully clean out the auger, etc. Last, I really would have liked to have seen at the very least a Bluetooth controller or better a wifi. But, otherwise this thing is a rock solid unit, as well made if not better than Traegers I've seen costing up to $1k For the $$$ you save here, buy a bluetooth or wifi thermometer and enjoy. I recommend using AntiSeize on all fasteners during assembly. Even down to removing screws internally and coating them as well. It'll be time well spent if it ever needs to come apart for service. Would also like to know how to order replacement pieces

Great grill have used it about 10 times since purchasing it 2 month ago. Does a great job with the smoking and was able to keep it at about 200, can get it lower if you really work with it, but for just setting it and forgetting it, worked great. As others have stated purchase good quality pellets and keep them dry and you'll have great results also.