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Customer reviews for Member's Mark Pro Series Pellet Smoker Grill for
Member's Mark Pro Series Pellet Smoker Grill
4.1 out of 5 stars
stars
566 ratings372 reviews
  1. 5 stars64% (365)
  2. 4 stars13% (73)
  3. 3 stars6% (33)
  4. 2 stars4% (25)
  5. 1 star12% (70)

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Showing 11-20 of 372 reviews
Apr 27, 2023
Nick
5 out of 5 stars review

Verified Purchase

Fantastic and competitive pellet grill/smoker

So far, this has exceeded my expectations. What a well built pellet smoker/grill that Sam's club With it's Members Mark brand have come together to design.So far, this has exceeded my expectations. I am looking forward to many years of wonderful grilling and smoking with this unit.

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're so happy that you're happy! Thank you for choosing Member's Mark.

Sep 5, 2022
Killnsort
5 out of 5 stars review

Verified Purchase

Outstanding Value for families!

Very good product that delivers what it promised. I have used it for chickens (halved), whole brisket, ribs and smoked sausage. It was a set it and forget it. And being from Texas I know good brisket this grill produced a very fine smoked brisket. Outstanding Value! Oh yeah, for the reviews concerning not maintaining temperature that is a common thing with pellet grills they are not an oven the fluctuations are part of it burning wood pellets, but it is not an issue

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're so happy that you're happy! Thank you for choosing Member's Mark.

Oct 18, 2023
James
3 out of 5 stars review

Verified Purchase

Easy to use, but flawed

This pellet smoker is very easy to use, but it will not hold any temperature between 200°F and 260°F. I can get it to hold 195° or 260° and it holds those very well. That's a little inconvenient for a smoker because that is right where you want it to be. There are a bunch of settings and videos online that show how to use the grill, but this is kind of a big limitation of the grill.

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Team

We are sorry to hear that you have had some challenges with your Member’s Mark Pellet Grill, James. Please know all Member’s Mark items carry a 100% Satisfaction Guarantee and can be exchanged or returned anytime. If you require any assistance, don't hesitate to give us a call at the number on your manual, or by reaching out to Member Support at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.

Jun 6, 2022
Pleased Customer
5 out of 5 stars review

Verified Purchase

High Quality -- Exceeds Expectations

This is higher quality than I expected. The walls and lid are all double walled to make it easier to keep the temperature consistent and reduce pellet consumption. The grates can slide forward to make it MUCH easier to use the back of the great. However, the assembly is awkward and the printed instructions could be clearer. Use the video application.

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We are happy to hear that you found the BILT app to be helpful. Happy grilling!

Oct 28, 2023
Derek
1 out of 5 stars review

Verified Purchase

Err code straight out of the box

Put together plug in turn on and get err code. Tried reset still does same thing. Will be returning!

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We are sorry to hear that you have had some challenges with your Member’s Mark Pellet Grill. We are here to help in anyway we can. The best way to properly diagnose any ERR code issues, is to follow the ‘Functional Check Procedure’ which allows you to verify that each part functioning correctly, or isolate issues with any part, to properly resolve issues. These instructions are available by contacting us at the number on your manual, or by reaching out to the Member's Mark Help Center a call toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. Please also consider subscribing to our YouTube channel where you can also find videos for additional troubleshooting, step-by-step instructions, recipes and more! https://www.youtube.com/c/MembersMarkGrills/videos Hope this helps!

Mar 11, 2024
Frank L
4 out of 5 stars review

Verified Purchase

Does what it is supposed to well.

Works as expected. Maintained temp during cold weather unlike my vertical offset smoker. Set & forget, a lighter "smoke" than my "real" smoker but needs a lot less attention. Got what I thought I was getting.

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Jan 13, 2024
Luscious
3 out of 5 stars review

Verified Purchase

Replacement after 6months of use

I have enjoyed this purchase. The unit is good for smoking and retains heat well. I wish that it could reach high temperatures to cook burgers and pizzas.

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Supplier

Thank you for taking time to leave a review. You're correct that the overall cooking experience is designed to be low and slow on the Member's Mark pellet Grill. It can reach temperatures from 180 to 500 degrees F. However, it will require more time (aprox. 30min) for preheating. Hope this helps!

Sep 10, 2022
AJ
5 out of 5 stars review

Verified Purchase

Great pellet smoker for the price!

Got this on sale for only $199. Man, what a deal!! This smoker does a fantastic job all around. Plenty of area for smoking a bunch of different meats at once. Insulated exterior helps keep temps steady. Just a great tool!

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Apr 13, 2024
CyberPro
4 out of 5 stars review

Verified Purchase

Pleasure and Pain

I am enjoying the grill, however like many other reviews before this the product came in beaten and damaged. I dont believe it was done in shipping as the entire body of the unit is twisted in one direction and the interior heat shields were torn and catching on other interior pieces not allowing the lid to lift or close. The lid does not close entirely and you can not open the pellet bin without twisting it to one side. None of which is the grills fault. I banged it out and it is providing great grilling and smoking.

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that your grill lid is not aligning. For replacement parts, don't hesitate to reach out to us by phone or email at: 1-833-454-0864 or support@proseriesbbq.com please be prepared to provide photos so our agents can identify exactly which parts need replacing. Hope this helps!

Jun 15, 2022
Steve
5 out of 5 stars review

Verified Purchase

Smoke outside

A ton of room. I smoked a 3 pack of Sam's ribs and Sam's pack of chicken wings and still had some room left. It was great that it came with the cover, that never happens. Usually you have to buy it separately. There are different flavors of wood pellets out the to choose from. Dig in!!!

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're happy to hear you are enjoying the included grill cover. Happy grilling!