I purchased this unit on 3/13/2022. Pretty excited about it as I am one who grills nearly every night. Loved the grill and thought for the pricing and the extras it had was really a strong buy. Started to have error codes and problems with burner kicking on and reaching temps. Decided to call on my warranty all parts 2 years. Used the Customer care line and was told not uncommon with that much usage that a ignitor and a sensor would go out. Good News the parts were covered under the warranty although I had to pay nearly $16 in shipping and found out the parts really weren't that expensive. I asked if they could send me information as to how I would change out the parts. One manual 20 pages long for ignitor and 12 pages for the sensor. It took me 5 hours to take a part and put back together with new parts. VERY DISAPPOINTED in this product. I had owned a Traeger and I thought it was really expensive compared to this unit, BUT I never experienced a 5 hour repair on one. Just thought you should know!

Very well constructed. Solid walls that I believe will allow me to grill throughout the winter even in New York. Small quirks in design prevent this from being a five star grill though. I wish for instance that the shelve positions were changeable. The top shelf is too close to the top for comfort while the second shelf is too close to the bottom shelf which makes me weary I'm going to burn my hands when reaching toward the back for food in-between the two shelves. I honestly wish I could just remove the top shelf and raise the second shelf a few inches and it would be perfect, even if I would lose a bit of grilling real-estate. The temperature does have swings of 20 degrees in either direction from the set temperature but the grill does a good job of adjusting for these swings so your average temperature is indeed what you set it as. In all honesty that small of a difference from an intended temperature isn't going to cause any issues in your grilling session anyway. When it boils down to it, for the price I don't think there is a better pellet grill. This is an incredible value.

Bought the grill 3 months ago. Started getting a Err code last month on Thanksgiving. Used it a few times since would always get Err code but just had to restart it and wouldnt give me any troubles. Today I got the code and wouldnt go away. Will be returning

I bought in late June and have been using for past 3 months. Its heavy needed help unloading but assembled by myself in under 2 hours. I have smoked ribs, briskets, grilled steaks and burgers, everything turned out great. I like that I can set the temp to 500 and grill/sear my steaks and get that great smoked flavor. Hopper is super easy to fill and access. Two great features are the under grill shelf and the side shelf for holding plates, utensils, ect. It has two probes for temperature control. The temperature isn't always been exactly what I set but never off more than 10 degrees, I have not found that this impacts the meat. I like the unit and the price point.

I normally don't leave reviews, but in this case the quality was so poor, I felt obligated to do so. Bought the grill a few months ago and from the pics, description and better PID controllers looked exactly what I was looking for. To begin with, the grill had a problem maintaining the lower temperatures, but I worked around and just lowered temperatures and let the grill run hotter than input temperature. On a good note, at the full smoking function at 200 degrees, it did hold the temp there. The grill was always covered and pellets pulled when not in use. However after 3 uses, the paint on cover began to fade and paint on fire box completely came off and will rust in a short time. It's unfortunate how the quality turned out to be on this. It looked to be a great compromise to the more expensive name brand grills, but was let down very quickly. It may just be the unit I received, but in any case after 3 uses, the protective paint shouldn't be falling off.

This thing has been I nightmare from the start. I was able to smoke 1 rack of ribs. After the first use I would get an err message if I tried to run it under 325. Now I get an error message 3 seconds after I turn it on err with a blinking lightning bolt. I cleaned it completely and still nothing. A few pellets drop in the burn pot then err flashes. Worst part is I don't have my truck anymore so I don't know how I will get it back to return it.

I'd love to give this a better rating but there are several design and operational issues. First, the exit chute for emptying the hopper is both in a poor place and does not operate well. It was obviously not physically tested in the prototyping phase. The position makes properly placing a bucket impossible as the carts wheel is in the way. If you don't hold the bucket tilted against the cart leg the pellets fall to the ground on one side. This would not be that big of a deal if the pellets would drain down the chute exit properly. But they do not. They need to be coaxed by pushing them around or shaking the cart. My hopper was half full when I tried emptying it. Could have been solved with a side exit and steeper hopped side at the bottom. Again, probably noy physically tested. Second, the assembly manual states a 20° +/- temperature variation. After following the break-in procedure on my first use I experienced a 40° or more plus / 30° or more minus variation after 3 hours of operation on a clear sunny day in the low 80's, low humidity, and a very mild breeze. More often on the plus side. My set temp was 230°and it seemed to be running consistently between 250° and 276° so I ended up changing my set temp to 220°. I would have gone loser but I was afraid to have the lows drop to 180° or lower. I would not expect super accurate temperature control at this price point but I do expect t o get at least close to the advertised 20° +/-. It is a shame. Great amount of space, seems to be a good cabinet design that is well insulated, good smoke flavor but the issues seem to detract from the whole ease of use premise of a pellet grill/smoker. BTW - nit picking here but personally I would take a front shelf over a side shelf any day...

I bought this to replace a MM propane and charcoal grille that had rusted out, and since I already a smaller Traeger smoker I was really more interested in grilling at 500 than smoking. I was also able to get it during the pre July 4th sale @375 which was lowered to 335 by Sams as compensation after they somehow lost my order causing me to have to wait over 3 weeks to receive it. Shipping Since I'm not getting any younger and this thing is REALLY heavy, I opted to use my Plus member free shipping. Please note that if you select shipping, the packaging for something this heavy is not very good. Mine had some serious damage to one end of the box, but luckily did not damage the grille. Assembly Was pretty simple and I had no issues with the instructions. Please do understand this thing is very heavy. The shipping weight was 187 pounds and the box and packing couldn't have weighed even 20 pounds. I assembled by myself, but it would be advisable to have some help. Cooking and Temp control Fired up to 500+ in reasonable time and stayed between 495-510 perfectly. Grilling steaks, burgers, etc., went very well. Unfortunately when I first used it as a smoker it couldn't stay at 225 and settled between 250-265. While you can make this work I prefer 225 which my Traeger does quite well. Rather than just give up and accept this issue, I removed my inexpensive MM pellets and replaced them with better pellets. Today I smoked some beef ribs and using the higher quality pellets it worked perfectly keeping temp between 215-235 when set at 225. This is at least as good as my Traeger. I also noticed that this grill/smoker seems to produce a higher volume of smoke while cooking than my Traeger, which I think is an advantage. Prior to switching pellets I was going to rate this as 3 star, only due to the temp control issue. However, now that I'm using better pellets and am getting lower temps I have to say that this is an excellent grill/smoker, even at the list price. Getting it for 400 or under makes it a steal. Other Considerations While it does have a large amount of grille space, the spacing between the main and second grille is too tight. I had no trouble flipping steaks, but when I grilled burgers I removed the middle grill. It'll take some getting used to. The included grill cover is really nice. The small handles on either side makes removing the cover very easy, and it's a decent quality for the price (free). The last grill cover I bought was a little thicker, but lacked the well placed handles for simplifying removal. It also cost $70 7 years ago. In general the construction is very impressive, as is the fit and finish. Ultimately reliability will be the most important thing, and I am a little concerned that the electronics may not last. Count me as very pleased.

I bought this grill 6 months ago and it worked great at first. Now it randomly throws ERR codes with the igniter icon flashing and shuts down. It has been stored inside and kept clean including the ash pot and pellet hopper, anyway upon calling warranty service I was told it needed a new igniter and sensor and was covered under warranty but the parts were back ordered and I would have to install them myself. Then to rub salt in the wound, they said I would have to pay $16.28 shipping. They are expecting about 6 weeks backlog for the parts.

Major temp control issues. I was excited about the purchase even after spending an hour assembling it. My rack of baby back ribs were ruined due to me having the temp set at 235 and it was 378 later when I went and checked on them. Per the manual there is a P1, P2, and P3 setting for the temperature. It warns that P3 temperatures can vary. It failed to mention that you have zero control of also P1 and P2! Please save yourself the trouble and stay away from this product. I'm very surprised and disappointed because normally member mark knocks it out of the park as they have on my propane grill. This seriously needs to be pulled as there will be a lot of returns for this product.