Customer reviews for Member's Mark Pro Series Pellet Smoker Grill forMember photos
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Very poor quality
I normally don't leave reviews, but in this case the quality was so poor, I felt obligated to do so. Bought the grill a few months ago and from the pics, description and better PID controllers looked exactly what I was looking for. To begin with, the grill had a problem maintaining the lower temperatures, but I worked around and just lowered temperatures and let the grill run hotter than input temperature. On a good note, at the full smoking function at 200 degrees, it did hold the temp there. The grill was always covered and pellets pulled when not in use. However after 3 uses, the paint on cover began to fade and paint on fire box completely came off and will rust in a short time. It's unfortunate how the quality turned out to be on this. It looked to be a great compromise to the more expensive name brand grills, but was let down very quickly. It may just be the unit I received, but in any case after 3 uses, the protective paint shouldn't be falling off.
Thank you for taking time to leave a review. We're sorry to hear you're not happy with your Pellet Grill! For assistance with your paint issue, don't hesitate to give Member's Mark Help Center a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.For maintenance, troubleshooting, how-to videos and recipes, please visit out YouTube channel. There are pointers for achieving/maintaining the lowest temperatures on your Member's Mark Pellet Grill in the SMOKE setting. We're always adding new content! https://www.youtube.com/c/MembersMarkGrills/videosHope this helps!
Err codes non stop. Don't waste your money.
After fighting Err codes the first 2 smokes, cleaning cleaning again....I figured I would try it again.....6hrs into the smoke, 1am, Err code..take apart clean mid smoke....cant get the code to clear even with a empty auger. Save your money and go buy a pitboss, or Oklahoma joe, or trager. After this experience with pellets I will be going back to wood fired.
Thank you for taking time to leave a review. We are sorry to hear that you have had some challenges with your Member’s Mark Pellet Grill, BB. The best way to properly diagnose any ERR code issues, is to follow the "Functional Check Procedure" which allows you to verify that each part functioning correctly, or isolate issues with any part, to properly resolve issues. These instructions are available by contacting us at the number on your manual, or by reaching out to Member Support at (888) 301-0332. As a reminder, all Member’s Mark items carry a 100% Satisfaction Guarantee and can be exchanged or returned anytime.
Grates make this a bad buying decision!
This grill cooks and maintains temperature within stated tolerances, have smoked twice with the makers mark pro pellet grill, seems to be a great smoker but has problems! Had a problem right after assembly with removing the grates, called customer service and was told to use a rubber hammer to assist and they would replace the grates if damaged which they did. Just completed my second smoke, they bottom grate will not come out, rubber hammer did not work, this may be a great pellet grill but not being able to remove and clean the cooking grate makes it a piece of yard art! I will be returning it ASAP
Major temp control issues. I was excited about the purchase even after spending an hour assembling it. My rack of baby back ribs were ruined due to me having the temp set at 235 and it was 378 later when I went and checked on them. Per the manual there is a P1, P2, and P3 setting for the temperature. It warns that P3 temperatures can vary. It failed to mention that you have zero control of also P1 and P2! Please save yourself the trouble and stay away from this product. I'm very surprised and disappointed because normally member mark knocks it out of the park as they have on my propane grill. This seriously needs to be pulled as there will be a lot of returns for this product.
Thank you for taking time to leave a review. The “P” setting is only usable when your controller is set to SMOKE. In the SMOKE setting you will not be able to achieve temperatures over 200˚F, unless of course the burner pot has excessive amounts of pellets, which will cause a high temperature swing, until the pellets have burned through. Another common cause of temperature swings (235˚F- 378˚F) is the user changing the SET temperature too often, which causes cycle issues with the auger and burner pot. If there is anything we can do to help, please feel free to contact us at Member's Mark help center at: 1-888-301-0332. We are happy to help.
Not a good buy!
I grilled a steak at 500° and it turned out great. But the two times I tried smoking on it it didn't even come close to holding temperature. I had to unplug it and reset it multiple times. When I had it set to 250° it would get all the way up to 300 and drop all the way back down to under 200. Hopefully I can get my money back.
Thank you for your inquiry. We're sorry to hear you are not enjoying your Pellet grill! To achieve the lowest temperatures on Member's Mark Pro-Series Pellet Grill, you will need to use the "SMOKE" setting. While in the "SMOKE" setting, you will not be preheating to a set temperature. Instead, you will use the "P" button to adjust the delivery speed of the pellets to the firepot, until the correct temperature is achieved on the digital controller. Allow 5-10 minutes for temperature to adjust, before changing to a different "P" setting. Flipping too quickly between "P" settings could cause dramatic temperature swings. For detailed video instructions of how to achieve the lowest temperatures, please view the link to our 'Understanding the "P" setting on the Member's Mark Pro Series Pellet Grill' video. https://www.youtube.com/watch?v=NbTH9wO6YbkOur YouTube channel also has other how-to videos you might find helpful. https://www.youtube.com/channel/UC7QXVGnKvDqwuL5GtCg1h5gHope this helps!
ERR code - stay away
Bought this over the summer and it worked well for 2 smokes then I constantly kept getting the ERR code on the display and it shut down. It's a nice grill and I wanted to like it but based on the constant shutting down, I would STAY AWAY and invest in a better brand. I called customer service and they were no help. They basically said just return it. Customer service was great and they sent out a new unit. It worked fine until I tried to smoke a Thanksgiving turkey and of course....ERR....no smoked turkey. I again called customer service and was given the option of a refund or a new unit, I obviously chose the refund.
Thank you for taking time to leave a review with details of your experience. The best way to properly diagnose any issues, is to follow the ‘Functional Check Procedure’, this will allow you to get the critical information require for Customer Service to help resolve the issue, by allowing you to verify that each part functioning correctly, or isolate issues with any part, to properly resolve issues. These instructions are available on our YouTube channel where you can also find videos for additional troubleshooting, step-by-step instructions, recipes and more! https://www.youtube.com/c/MembersMarkGrills/videosOr by contacting Member's Mark Help Center a call toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.Hope this helps!
Err, I think we have a problem.
Really wanted to like this pellet smoker, but it wasn't meant to be. I followed instructions to the letter and thoroughly cleaned after each cook. However, something seemed defective from the first cook. ERR message appeared within minutes, this was only corrected by unplugging unit. Only periodic at first, I tried to get used to it. Construction is sturdy and it cooked well when it was working. Eventually, the ERR messages got so frequent that I wasn't worth keeping despite hours in forums diagnosing fixes and meticulous cleanings. Screwed up the timing of one too many family holiday meals so it was returned. I bought this grill when first available, but should have waited to do more research. Not worth the headaches.
Thank you for taking time to leave a review. We are sorry to hear that you returned your Member’s Mark Pro-Series Pellet Grill before allowing us the opportunity to troubleshoot the issue. The best way to properly diagnose any issues, is to follow the ‘Functional Check Procedure’ which allows you to verify that each part functioning correctly, or isolate issues with any part, to properly resolve issues. These instructions are available on our YouTube channel where you can also find videos for additional troubleshooting, step-by-step instructions, recipes and more! https://www.youtube.com/c/MembersMarkGrills/videosOr by contacting Member's Mark Help Center a call toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. We hope you will consider Member’s Mark in the future!
Best electric pellet smoker
I bought this in September of 2022. Has been a great smoker. I added a 6 and 12 inch pellet stick to add more smoke. Have had excellent luck using it. Set it and forget it!!! I got it on sale for $199....$300 off. I couldn't turn that deal down and I glad I bought it.
Thank you for taking time to leave a review. Thank you for choosing Member's Mark!
Temperature
I have had this grill a week now and easily put together and have cooked with it twice, great tasting food with two different kinds of wood pellets, the only problem is the temperature fluctuates when I have it set at 350, it goes from 250 to 450, wither there is food in it or not. I have tried everything in the instruction book, nothing helps, anyone with suggestions
Thank you for your inquiry. It is difficult to troubleshoot potential causes of temperature swings via comments, but some causes for temperature swings could be: - Quality/Type of Pellets - Opening the lid too often during cooking - Issues with combustion fan or sensor - Weather conditions For video instructions and tips regarding your Member's Mark Pro-Series Pellet Grill, please visit our YouTube channel. You will find videos on such topics as: - First use set-up - Setting temperature - Using the "P" setting and more! https://www.youtube.com/channel/UC7QXVGnKvDqwuL5GtCg1h5g/videos Should you require further assistance, don't hesitate to reach out to Member's Mark help center toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. Hope this helps!
VERY DISAPPOINTED
I purchased this unit on 3/13/2022. Pretty excited about it as I am one who grills nearly every night. Loved the grill and thought for the pricing and the extras it had was really a strong buy. Started to have error codes and problems with burner kicking on and reaching temps. Decided to call on my warranty all parts 2 years. Used the Customer care line and was told not uncommon with that much usage that a ignitor and a sensor would go out. Good News the parts were covered under the warranty although I had to pay nearly $16 in shipping and found out the parts really weren't that expensive. I asked if they could send me information as to how I would change out the parts. One manual 20 pages long for ignitor and 12 pages for the sensor. It took me 5 hours to take a part and put back together with new parts. VERY DISAPPOINTED in this product. I had owned a Traeger and I thought it was really expensive compared to this unit, BUT I never experienced a 5 hour repair on one. Just thought you should know!
Thank you for taking time to leave a review. We are sorry to hear that you have had some challenges with your Member’s Mark Pellet Grill. We are here to help in anyway we can. Please subscribe to our YouTube channel for expert advice and troubleshooting of the most common Pellet Grill errors and issues. Your feedback is important to us. All of your feedback has been shared, and will be used to make continuous improvements to our products. Thank you again for choosing Member’s Mark. We look forward to connecting with you in the future should you need anything. https://www.youtube.com/@MembersMarkGrills/videos