Customer reviews for Member's Mark Pro Series Pellet Smoker Grill forMember photos
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Great Smoker When Not Throwing Errors During Use
I was very impressed with the build quality and features of this smoker for the price. I used it for around 6 months with no issues to speak. The smoker seemed very efficient with the insulated box and would for 16 hours on a hopper without any issue. After 6 months the smoker would start throwing an ERR code on the screen. I cleaned everything, used fresh pellets, etc. and it would still appear randomly. I had to return the smoker for a refund after not being able to finish a cook due to the unit repeatedly cutting off.
Thank you for taking time to leave a review. We are sorry to hear that you returned your Member’s Mark Pro-Series Pellet Grill, before allowing us the opportunity to troubleshoot the issue. The best way to properly diagnose any issues, is to follow the ‘Functional Check Procedure’ which allows you to verify that each part is functioning correctly, or isolate issues with any part, to properly resolve issues. For all troubleshooting, maintenance, or expert advice, related to the Member’s Mark Pellet Grill, visit our YouTube channel https://www.youtube.com/c/MembersMarkGrills/videosOr contact Member's Mark Help Center at toll-free 1(888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. We hope you will consider Member’s Mark in the future!
Loving it!
There are a few bad reviews, but I bought anyway. Went together easily and fast. There are lot of things to know about pellet grills, but I just followed lighting and go to it. I just set my temperature and the grill held temperature within +/- 5 degrees F. The space and multi level are helpful. I had a brisket in for many hours, but added my side dishes on the other levels later on. Love the experience.
Thank you for taking time to leave a review and details of your cooking experience! We are so happy that you're happy!
2 grills same issue ERR code
Bought 1 of these grills brought it home assembled it, plugged it in, and an immediate ERR code. Took it back to the store they gave me a new one. Brought the 2nd grill home assembled it and fired it up. Worked great for 2 cooks, held great temperature. 3rd cook the ERR codes start coming. Not a reliable grill. Brought it back to store for full refund within 90 days.
Thank you for taking time to leave a review. We are sorry to hear that you returned your Member’s Mark Pro-Series Pellet Grill, before allowing us the opportunity to troubleshoot the issue. We are here to help in anyway we can. The best way to properly diagnose any ERR code issues, is to follow the ‘Functional Check Procedure’ which allows you to verify that each part functioning correctly, or isolate issues with any part, to properly resolve issues. These instructions are available by contacting us at the number on your manual, or by reaching out to the Member's Mark Help Center a call toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. We hope you will consider Member's Mark in the future.
DO NOT BUY
I decided to give this a try because there are some good reviews and it looked well made. Believe the bad reviews. While this unit is well made it WILL NOT hold a temperature. I tested it today, before I tried to cook, I set it at 350 and got it started up, after running for about an hour the temperature never settled in, at first it shot up to 380 and then it settle to where it would vary between 360 and 370, it never dropped back to 350. Then I set it at 220, since that is where I smoke most of my meat. I let it set and just run for 3 hours and the temperature never dropped below 280 and kept bouncing to 300. The burner is crap, it varies the pellets but the fan is a constant speed, any decent controller is going to control both pellets and fan to maintain temperatures. I am in the process of cooling it down right now and it's going back to Sams. If you try to cook bbq on this you will ruin your meat.
Thank you for taking time to leave a review. It is difficult to troubleshoot potential causes of temperature swings via comments, but some causes for temperature swings could be: - Quality/Type of Pellets - Opening the lid too often during cooking - Issues with combustion fan or sensor - Weather conditions Please note controller tolerance +/- 20°F is normal. To achieve the lowest temperatures (160F - 225F) on Member's Mark Pro-Series Pellet Grill, you will need to use the "SMOKE" setting. While in the "SMOKE" setting, you will not be preheating to a set temperature. Instead, you will use the "P" button to adjust the delivery speed of the pellets to the firepot, until the correct temperature is achieved on the digital controller. Allow 5-10 minutes for temperature to adjust, before changing to a different "P" setting. Flipping too quickly between "P" settings could cause dramatic temperature swings.For video instructions and tips regarding your Member's Mark Pro-Series Pellet Grill, please visit our YouTube channel. You will find videos on such topics as: - First use set-up - Setting temperature - Using the "P" setting and more! https://www.youtube.com/channel/UC7QXVGnKvDqwuL5GtCg1h5g/videos Should you require further assistance, don't hesitate to reach out to Member's Mark help center toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. Hope this helps!
Great Value
I bought in late June and have been using for past 3 months. Its heavy needed help unloading but assembled by myself in under 2 hours. I have smoked ribs, briskets, grilled steaks and burgers, everything turned out great. I like that I can set the temp to 500 and grill/sear my steaks and get that great smoked flavor. Hopper is super easy to fill and access. Two great features are the under grill shelf and the side shelf for holding plates, utensils, ect. It has two probes for temperature control. The temperature isn't always been exactly what I set but never off more than 10 degrees, I have not found that this impacts the meat. I like the unit and the price point.
Thank you for taking time to leave a review with details of all your favorite features! Thank you for choosing Member's Mark.
Temp control issues
Barbecue controls work great when barbecue is in the shade and it's cool outside. Seems that control setting and barbecue setting are very close. However once the unit gets in the sun the temperature goes up 50 to 60° inside the barbecue with the same setting on the outside when it was 250 smoked a pork shoulder and everything was fine in the morning came out after the sun was up and the barbecue that was running 250 was at 375. Almost ruined the pork shoulder very skeptical on operation of their controls in the sun would not recommend this product
Thank you for taking time to leave a review. We are sorry to hear there was some difficulty maintaining temperature in your Pellet grill. Please note that there is a P setting when using your pellet grill at low temperatures in the SMOKE setting. Which is designed for temperatures between 160°F to 200°F. The P setting is designed to give you more control of the temperature when cooking at low temperatures. The P1 and P3 settings, both require monitoring, as the auger will feed the pellets faster (P1) to increase the temperature, or slower (P3) to decrease the temperature depending on your cooking needs. There a few ways we would be able to resolve any temperature issues you might be facing. Refer to the troubleshooting section in your manual. There are a number of items listed that could be checked, such as the sensor, the fan, the condition of the pellets (are they wet/clumped together?). Alternatively, don't hesitate to reach out to the Member's Mark help center at: 1-888-301-0332 we would be happy to assist with any questions you might have or provide assistance with troubleshooting.
worked for 4 months no parts available
it worked great for first week then meat prob went bad, had lots of problems with it just shutting off and saying err and not working until we unplugged it multiple times. then a few weeks later the other prob went out. now 4 moths after purchasing it the main circuit board went out. no parts are available for this model and it just all together was a waste of 530 dollars. i'm going to try a tregger i see they sell lots of parts for those. it did cook great food when it worked but very expensive for the time of use that you get. i tried taking a picture but site will not let me up load it.
Thank you for taking time to leave a review. We're sorry to hear about your ERR code. There are no parts available for yet purchase, because your Member's Mark Pro-Series Pellet grill comes with a 2 year limited warranty on all parts. We would be happy to help you troubleshoot any issues or send any replacement parts needed under your warranty, right to your home! For replacement parts please don't hesitate to reach out Member’s Mark help center toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. We have plenty of parts in stock for the Member's Mark Pellet Grill. Once the griddle is out of warranty we will have parts available for purchase at that time for up to 10 years from the manufacturing date. Hope this helps!
Excellent Purchase
Purchased 2 days ago, manuals not in box but online videos made it easy to assemble. Called manufacturer for manuals, sent me an email with them attached as we spoke (excellent service from them and person I spoke with was very helpful ) Smoked Ribs last night and they came out awesome. Would recommend this smoker very highly.
Thank you for taking time to leave a review. We're sorry to hear that your grill was missing the manuals! We are happy to hear that customer support was able to email them for you. Thank you for choosing Member's Mark!
Great smoke flavor but...
I'd love to give this a better rating but there are several design and operational issues. First, the exit chute for emptying the hopper is both in a poor place and does not operate well. It was obviously not physically tested in the prototyping phase. The position makes properly placing a bucket impossible as the carts wheel is in the way. If you don't hold the bucket tilted against the cart leg the pellets fall to the ground on one side. This would not be that big of a deal if the pellets would drain down the chute exit properly. But they do not. They need to be coaxed by pushing them around or shaking the cart. My hopper was half full when I tried emptying it. Could have been solved with a side exit and steeper hopped side at the bottom. Again, probably noy physically tested. Second, the assembly manual states a 20° +/- temperature variation. After following the break-in procedure on my first use I experienced a 40° or more plus / 30° or more minus variation after 3 hours of operation on a clear sunny day in the low 80's, low humidity, and a very mild breeze. More often on the plus side. My set temp was 230°and it seemed to be running consistently between 250° and 276° so I ended up changing my set temp to 220°. I would have gone loser but I was afraid to have the lows drop to 180° or lower. I would not expect super accurate temperature control at this price point but I do expect t o get at least close to the advertised 20° +/-. It is a shame. Great amount of space, seems to be a good cabinet design that is well insulated, good smoke flavor but the issues seem to detract from the whole ease of use premise of a pellet grill/smoker. BTW - nit picking here but personally I would take a front shelf over a side shelf any day...
Thank you for taking time to leave a review with details of your experience. We are here to help any way we can. Please consider subscribing to our YouTube channel where you can also find videos for troubleshooting, step-by-step instructions (including how to empty the hopper and how to set/maintain temperature), recipes and more!https://www.youtube.com/c/MembersMarkGrills/videosShould you require any assistance, don't hesitate to reach out to us at the number on your manual, or by reaching out to the Member's Mark Help Center a call toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.Hope this helps!
Terrible Warranty Service
I bought this grill 6 months ago and it worked great at first. Now it randomly throws ERR codes with the igniter icon flashing and shuts down. It has been stored inside and kept clean including the ash pot and pellet hopper, anyway upon calling warranty service I was told it needed a new igniter and sensor and was covered under warranty but the parts were back ordered and I would have to install them myself. Then to rub salt in the wound, they said I would have to pay $16.28 shipping. They are expecting about 6 weeks backlog for the parts.
Thank you for taking time to leave a review with details of your experience. All of your feedback has been shared, and will be used to make continuous improvements to our products and service. We apologize for the delay with parts. We will send them out to you as soon as possible. The best advice we can give for the ERR code issue, is to always start with a ‘Functional Check’ which allows you to verify that each part is functioning correctly, or isolate part issues. We are here to help. Member's Mark Help Center a call toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays.Please also consider subscribing to our YouTube channel where you can find videos for additional troubleshooting, step-by-step instructions, recipes and more! https://www.youtube.com/c/MembersMarkGrills/videos