This is not my first pellet grill. I've had another brand for 5 years. I WOULD have given this grill 5 stars, but the directions for setting the temp between 160-200 degrees (perfect smoking temperatures) is lacking. When I called the customer service number the first time I was unable to get anywhere. The second call was much more promising, but the follow up information I received did not solve the problem. I have emailed back several times and it appears I have been ghosted by the customer service rep. She was collaborating with her boss to try and find an answer. The grill itself is of good quality, is very efficient with it's pellet consumption, and cooks well. As long as you can cook between 200-500, everything is great. I need to be able to smoke food at 160-200 for full functionality! Great grill, poor instructions for low temperature use.... I still need help!

This is what I would consider a bare minimum pellet stove and you can likely do better on price vs features. I was highly motivated by the temp probes, cover and other "whiz bang" features but this is just not a good quality product. The Sam's Club return policy is the only thing protecting in IMHO. The outside has started rusting after just 6 months even though I have used the cover on it. The worst part is the temperature control and settings; the temperature reading is off by at least 20 degrees. I've literally used a professional thermometer, temp spikes, and others to confirm this and the sensor that is built into this unit is just plain garbage. I got this on sale and even now am regretting the amount of time I spent assembling let alone using the unit.

I would give it no stars if I could. Like others on here, I was getting the "ERR" error code from day 1. I called the number in the manual and was given a help line to call. They had me do a bunch of things including changing the "P" setting, some sort of reset (hold down the button while plugging it in), checking the hopper for "tunnels" and all sorts of stuff. It threw this code 2x while I was burning off production oils and seasoning it, 7x while I was doing a 6.5 hour pork butt and 4 times when I smoked some sausage for a couple hours. I told the people at the help line I was done and just wanted to return it for full credit. The guy told me they don't do returns and my warranty covered parts. That's when I about exploded. I asked what he thought was the issue and he basically said we will start with one thing and if that doesn't work, we will try something else. And the best part... they wanted me to pay the shipping!!!!! No way. This was bad out of the box and told him I there is no way I would pay shipping on any parts if it was bad from the get go. Hung up and called my local Sam's Club service counter where i bought it. The very nice woman I spoke with said they had 14 more in stock and I could exchange it. Told her not interested in an exchange at this point and she said I could return it for a full refund without issue! Problem solved. Guess I will pay more for something I am going to be happy with. Buyer beware... you get what you pay for. Although this thing looks well built, the PID controller in it is a piece of crap. I bought this so I could do longer sessions and not have to tend the fire. Not happening with this one. Once it goes into error mode, you have to be there to reset it. Glad I had a separate Inkbird Thermometer watching the smoker temp and meat temp watching over the unit or I would not have known it went into error mode. Take a chance if you want but my unit had issues especially at the lower smoking temps.

I bought this to replace a MM propane and charcoal grille that had rusted out, and since I already a smaller Traeger smoker I was really more interested in grilling at 500 than smoking. I was also able to get it during the pre July 4th sale @375 which was lowered to 335 by Sams as compensation after they somehow lost my order causing me to have to wait over 3 weeks to receive it. Shipping Since I'm not getting any younger and this thing is REALLY heavy, I opted to use my Plus member free shipping. Please note that if you select shipping, the packaging for something this heavy is not very good. Mine had some serious damage to one end of the box, but luckily did not damage the grille. Assembly Was pretty simple and I had no issues with the instructions. Please do understand this thing is very heavy. The shipping weight was 187 pounds and the box and packing couldn't have weighed even 20 pounds. I assembled by myself, but it would be advisable to have some help. Cooking and Temp control Fired up to 500+ in reasonable time and stayed between 495-510 perfectly. Grilling steaks, burgers, etc., went very well. Unfortunately when I first used it as a smoker it couldn't stay at 225 and settled between 250-265. While you can make this work I prefer 225 which my Traeger does quite well. Rather than just give up and accept this issue, I removed my inexpensive MM pellets and replaced them with better pellets. Today I smoked some beef ribs and using the higher quality pellets it worked perfectly keeping temp between 215-235 when set at 225. This is at least as good as my Traeger. I also noticed that this grill/smoker seems to produce a higher volume of smoke while cooking than my Traeger, which I think is an advantage. Prior to switching pellets I was going to rate this as 3 star, only due to the temp control issue. However, now that I'm using better pellets and am getting lower temps I have to say that this is an excellent grill/smoker, even at the list price. Getting it for 400 or under makes it a steal. Other Considerations While it does have a large amount of grille space, the spacing between the main and second grille is too tight. I had no trouble flipping steaks, but when I grilled burgers I removed the middle grill. It'll take some getting used to. The included grill cover is really nice. The small handles on either side makes removing the cover very easy, and it's a decent quality for the price (free). The last grill cover I bought was a little thicker, but lacked the well placed handles for simplifying removal. It also cost $70 7 years ago. In general the construction is very impressive, as is the fit and finish. Ultimately reliability will be the most important thing, and I am a little concerned that the electronics may not last. Count me as very pleased.

I have had this grill a week now and easily put together and have cooked with it twice, great tasting food with two different kinds of wood pellets, the only problem is the temperature fluctuates when I have it set at 350, it goes from 250 to 450, wither there is food in it or not. I have tried everything in the instruction book, nothing helps, anyone with suggestions

Major temp control issues. I was excited about the purchase even after spending an hour assembling it. My rack of baby back ribs were ruined due to me having the temp set at 235 and it was 378 later when I went and checked on them. Per the manual there is a P1, P2, and P3 setting for the temperature. It warns that P3 temperatures can vary. It failed to mention that you have zero control of also P1 and P2! Please save yourself the trouble and stay away from this product. I'm very surprised and disappointed because normally member mark knocks it out of the park as they have on my propane grill. This seriously needs to be pulled as there will be a lot of returns for this product.

Very convenient and cooks evenly

Works great at a lower investment then a Traeger

Love our pellet grill! Works great and so easy

I own one and bought another one as a gift for my boss. Love them