Dear John,<br />Thank you for giving our charcoal a try. We’re glad to hear it burned well, though we understand your concern about the piece size. Our lump charcoal is made from invasive Acacia bushes, not old growth trees, which naturally leads to a mix of sizes. That mix helps create a steady even bed of heat without flare ups. Still, if your bag felt overly broken up, we’d be happy to send you another to make it right. Just reach out to us at Hello&#64;TheGoodCharcoal.com.<br />The Good Charcoal Team

Dear Sharon,Thank you for your feedback, and we’re sorry to hear that the bag you received had smaller pieces than expected. We aim to provide a variety of sizes in our lump charcoal to create a nice even bed for grilling, minimizing flare-ups and hot spots. Please feel free to email us at Hello@TheGoodCharcoal.com, where you can share your photos, and we’ll be happy to make this right for you.

Hey Jeff,<br />We hear your frustration. Our charcoal is made from 100 percent Acacia, a dense invasive hardwood that burns hotter and cleaner than hickory or oak, with no chemicals or fillers. Every bag helps restore African grasslands by removing invasive species and supporting wildlife conservation, including bringing cheetahs back from the endangered species list.<br />We take pride in offering a pure and high-performing charcoal that delivers serious heat and clean flavor. If you’d like to chat more directly with our team or founders about your experience, we’re happy to help. Just reach out anytime at Hello&#64;TheGoodCharcoal.com.<br />The Good Charcoal Team