Hey Gonzalez, We understand your frustration. These bags should absolutely last far more than three cooks. Our charcoal is made from ultra dense Acacia hardwood, which burns hotter and longer than most, so you typically means using less per cook. If you received a bag with unusually small pieces, it may have been damaged/crushed during shipping, and we’d love to help make it right.<br />Feel free to reach out to us at Hello&#64;TheGoodCharcoal.com and we’ll make it right and answer any questions you might have.<br />All the best, The Good Charcoal Team

Hey Mary, thanks for the review and for giving us a try.<br />It looks like there may be some confusion here on which product was purchased and where, so we&#39;d love to get some clarity. What we can say is that our bags should never be that expensive. Our most expensive bag currently runs $22, so if you paid more than that it&#39;s likely through a third party seller on the marketplace and not directly from us.<br />You can find our charcoal at much more affordable prices at retailers like Sam&#39;s Club, or check out our 6lb super briquettes available at select Walmart locations usually running just $6 or $7. Use the store locator at thegoodcharcoal.com to find the closest spot to you, or DM us on Instagram at &#64;thegoodcharcoal and we&#39;ll point you in the right direction.

Hi Ron, Thanks for letting us know about your experience. Our lump charcoal is made from dense Acacia bushes, not old growth trees, which naturally produces a mix of piece sizes designed to burn hot and clean without chemicals or fillers. Even with that variety, you should still see steady heat and long burn times, so what you describe sounds unusual.<br />Please email us at Hello&#64;TheGoodCharcoal.com with details about your bag and we will help make this right.<br />The Good Charcoal Team

Hi Curt,<br />Thank you for sharing your experience. It sounds like the bag you received may not have been up to our usual standard. Our charcoal is made from dense Acacia bushes, not old growth trees, which creates a mix of piece sizes that still delivers steady heat, long burn times, and clean flavor. If your bag didn’t perform that way, we’d really like to help make it right.<br />Please email us at Hello&#64;TheGoodCharcoal.com with a photo or quick note about what happened, and a member of our US based team will personally take care of it.<br />The Good Charcoal Team

Dear Carnivore,Thank you for sharing your feedback. We regret that the bags you purchased contained smaller pieces than expected, which impacted your grilling experience. Our lump charcoal should provide a variety of sizes, and it seems these bags fell short. Please reach out to us at Hello@TheGoodCharcoal.com so we can make this right for you. - The Good Charcoal Team

Dear Bruno,We’re sorry to hear that your recent purchase did not meet your expectations. Our lump charcoal is designed to offer a mix of sizes and is sustainably made from invasive hardwood bushes, not old-growth trees, to help make the charcoal market more sustainable. We value your feedback as it helps us improve. We would be happy to chat with you about our products, including our 3-ingredient briquette and how Acacia is denser than hickory or oak, regardless of piece size. Please contact us at Hello@TheGoodCharcoal.com.Hope to hear from you soon, The Good Charcoal Team