That’s not the experience we want for our customers. Our lump charcoal is designed to provide a mix of sizes for a steady burn, and it sounds like the bag you received didn’t meet that standard. We’d like to make this right—please reach out to us at Hello@TheGoodCharcoal.com, and we’ll be happy to help.Best regards,The Good Charcoal Team

Hey Doris, thanks for the thoughtful review, and sorry this first bag didn&#39;t wow you the way the price had you hoping.<br />We get it. Depending on your Big Green Egg&#39;s grate, our natural mix of piece sizes can be a hassle, and that&#39;s a fair thing to be frustrated by. One reason for that mix is that we make our charcoal from Acacia bush rather than cutting down trees, which helps preserve forests and protect natural habitat. It&#39;s a tradeoff we believe in, but we know it can mean the sizing isn&#39;t always perfect for every setup.<br />On the hot and fast burn, a lot of that comes down to airflow. Acacia is one of the densest hardwoods out there so it wants to run hot, but on a kamado like the BGE that&#39;s exactly where you have the most control. Choke those top and bottom vents down and you can hold a long low even burn without babysitting it.<br />That said, if the piece size keeps being a problem for you, we&#39;d really like to make it right. Send us an email at hello&#64;thegoodcharcoal.com and let us know which store you grabbed it from, and we&#39;ll take care of you.

Hi Mel,<br />We’re glad to hear you’re enjoying how easily The Good Charcoal lights and burns. Our charcoal is made from dense Acacia bushes rather than old growth trees, giving it a steady, even heat without chemicals or fillers. The density of this hardwood not only makes it one of the hottest burning charcoals on the market, it also helps restore grasslands by removing invasive species and protecting endangered wildlife.<br />We’re happy to have you grilling with us and appreciate your continued support.<br />The Good Charcoal Team

Hey Mary, thanks for the review and for giving us a try.<br />It looks like there may be some confusion here on which product was purchased and where, so we&#39;d love to get some clarity. What we can say is that our bags should never be that expensive. Our most expensive bag currently runs $22, so if you paid more than that it&#39;s likely through a third party seller on the marketplace and not directly from us.<br />You can find our charcoal at much more affordable prices at retailers like Sam&#39;s Club, or check out our 6lb super briquettes available at select Walmart locations usually running just $6 or $7. Use the store locator at thegoodcharcoal.com to find the closest spot to you, or DM us on Instagram at &#64;thegoodcharcoal and we&#39;ll point you in the right direction.