Hi Charles,<br />We appreciate you taking the time to leave a review.<br />Our lump charcoal is made from solid hardwood acacia and is built specifically for grilling and BBQ. With natural lump, pieces won’t all look identical, but the performance comes from the density of the wood itself. When fully ignited, it’s designed to produce strong, steady heat for cooking.<br />We’d like to learn more about what you experienced and make this right. If you’re open to it, please email us at Hello&#64;thegoodcharcoal.com and our team will take care of you.<br />From The Good Charcoal team

Hey Mary, thanks for the review and for giving us a try.<br />It looks like there may be some confusion here on which product was purchased and where, so we&#39;d love to get some clarity. What we can say is that our bags should never be that expensive. Our most expensive bag currently runs $22, so if you paid more than that it&#39;s likely through a third party seller on the marketplace and not directly from us.<br />You can find our charcoal at much more affordable prices at retailers like Sam&#39;s Club, or check out our 6lb super briquettes available at select Walmart locations usually running just $6 or $7. Use the store locator at thegoodcharcoal.com to find the closest spot to you, or DM us on Instagram at &#64;thegoodcharcoal and we&#39;ll point you in the right direction.

Hi Curt,<br />Thank you for sharing your experience. It sounds like the bag you received may not have been up to our usual standard. Our charcoal is made from dense Acacia bushes, not old growth trees, which creates a mix of piece sizes that still delivers steady heat, long burn times, and clean flavor. If your bag didn’t perform that way, we’d really like to help make it right.<br />Please email us at Hello&#64;TheGoodCharcoal.com with a photo or quick note about what happened, and a member of our US based team will personally take care of it.<br />The Good Charcoal Team

Hi Mel,<br />We’re glad to hear you’re enjoying how easily The Good Charcoal lights and burns. Our charcoal is made from dense Acacia bushes rather than old growth trees, giving it a steady, even heat without chemicals or fillers. The density of this hardwood not only makes it one of the hottest burning charcoals on the market, it also helps restore grasslands by removing invasive species and protecting endangered wildlife.<br />We’re happy to have you grilling with us and appreciate your continued support.<br />The Good Charcoal Team

Hey, thanks for reaching out BM and we&#39;re sorry to hear this.<br />Our charcoal is 100% hardwood Acacia with nothing added, which means it&#39;s a natural product that can sometimes be more delicate than heavily processed alternatives. What you&#39;re describing sounds like it may have had a rough journey somewhere along the way, whether in transit to the store or in handling, and that&#39;s something we want to look into.<br />Can you reach out to us at hello&#64;thegoodcharcoal.com with a few photos of what you received and let us know which Sam&#39;s Club location you picked it up from? That helps us a lot on our end and we&#39;ll make sure we take care of you.

Hey Jaime, thanks for the feedback and we&#39;re sorry to hear this.<br />What you&#39;re describing doesn&#39;t sound like a typical bag of ours and we&#39;d really like to look into it. Our charcoal is 100% hardwood Acacia, natural with nothing added, which does mean pieces vary in size naturally. But dust and very small fragments throughout an entire bag suggests something may have gone wrong in handling before it got to you.<br />Reach out to us at hello&#64;thegoodcharcoal.com with a few photos and let us know which Sam&#39;s Club location you picked it up from. We want to make this right for you personally.