Dear Sharon,Thank you for your feedback, and we’re sorry to hear that the bag you received had smaller pieces than expected. We aim to provide a variety of sizes in our lump charcoal to create a nice even bed for grilling, minimizing flare-ups and hot spots. Please feel free to email us at Hello@TheGoodCharcoal.com, where you can share your photos, and we’ll be happy to make this right for you.

Dear Thomas,<br />Sorry to hear you didn’t have a great experience. Our lump charcoal is made from 100% Acacia wood, which is denser than oak or hickory and is designed to burn hot and clean without any chemical additives. Transparency is important to us, and we take feedback like yours seriously.<br />We’d love to learn more about your experience and your grill setup to see how we can help. If you’d like to speak with someone from our US-based team, just send us a note at Hello&#64;TheGoodCharcoal.com and we’ll get back to you right away.<br /><br />The Good Charcoal Team<br /><br />The Good Charcoal Team

Hello,<br />We take allegations like this very seriously. Our charcoal is made from 100 percent Acacia wood sourced from invasive bushes in Namibia. It is carefully processed to be chemical free with no additives, tar, or plastics.<br />What you described is far from our production standards, and we’d like to investigate further. If you can send a photo or details of what you received to Hello&#64;TheGoodCharcoal.com, we’ll look into this immediately and make it right.<br />The Good Charcoal Team