Hey The Skinny,We understand your frustration with receiving a bag of smaller pieces. That’s not the experience we want for our customers. Please email us at Hello@TheGoodCharcoal.com so we can resolve this for you and ensure you’re taken care of.Best, The Good Charcoal Team

Dear John,<br />Thank you for giving our charcoal a try. We’re glad to hear it burned well, though we understand your concern about the piece size. Our lump charcoal is made from invasive Acacia bushes, not old growth trees, which naturally leads to a mix of sizes. That mix helps create a steady even bed of heat without flare ups. Still, if your bag felt overly broken up, we’d be happy to send you another to make it right. Just reach out to us at Hello&#64;TheGoodCharcoal.com.<br />The Good Charcoal Team