Hey Jeb,Thank you for your feedback. We're glad to hear you enjoyed the taste our charcoal provides. We understand your concern about the small pieces burning too quickly. With a dense charcoal like ours, managing airflow is crucial. Too much oxygen can cause the charcoal to burn too hot and fast. We recommend adjusting your airflow settings to ensure a more controlled burn that can last for hours. If you have any questions or would like to discuss further, please contact us at Hello@TheGoodCharcoal.com.

Hey KMAC, Thank you for your feedback, and we're sorry to hear about your experience with our product. It’s disappointing to learn that your recent bags contained only small pieces, making it difficult for you to use. This isn’t the quality we aim to deliver. Please reach out to us at Hello@TheGoodCharcoal.com so we can make this right.

Hey Ash, Thank you for your feedback. We're glad you found our charcoal to be a great value (We think so too!). We understand your concerns about temperature control, especially when smoking, cooking more delicate foods, or using the low-and-slow methods. Our dense Acacia hardwood charcoal burns hotter than many other less dense options, which can be great for every day grilling but requires more careful management for lower temperatures. We recommend using smaller amounts initially and adjusting as needed. If you'd like to discuss this further or get tips on controlling the heat, please contact us at Hello@TheGoodCharcoal.com. We're here to help.

Hey Jonathan, four bags and not one of them delivered is a real letdown.<br />Our charcoal is 100% hardwood Acacia, one of the densest woods you can cook over, which is exactly why it runs so hot and holds heat so well. Some size variation is part of a natural product like this, but 2 to 3 inch coal across four bags is heavier on the small side than it should be.<br />We&#39;d like to make it right. Send a few photos to hello&#64;thegoodcharcoal.com and let us know which Sam&#39;s Club you picked them up from and we&#39;ll take care of you.

Hey, thanks for the detailed feedback.<br />A bag this size should give you a good mix with some solid larger chunks in there, so a whole bag of nuggets isn&#39;t what you should be ending up with. That much uniformity on the small end usually means a bag took a rough ride in handling before it got to you, and that&#39;s worth us looking into.<br />One thing worth knowing on the burn. Our Acacia is some of the densest hardwood you can cook over, so it wants to run hot, but that&#39;s actually where airflow becomes your friend. Dial back your vents and you can really control it, holding a long clean even burn with little to no flare ups or sparks. Once you get it dialed in it goes a lot further than you&#39;d expect. And it&#39;s not your typical charcoal source either. We harvest Acacia bush, not old growth trees, which clears overgrowth that&#39;s been choking out native grasslands. That effort has restored habitat across an area about the size of Texas and even helped bring some cheetah populations back from the critically endangered list. Real charcoal doing real good.<br />Send us a few photos at hello&#64;thegoodcharcoal.com and let us know which Sam&#39;s Club you grabbed it from and we&#39;ll get you sorted out.