Hey, thanks for the feedback and we&#39;re sorry to hear this.<br />What you&#39;re describing doesn&#39;t sound like a typical experience with our charcoal and we&#39;d love to get to the bottom of it. Our charcoal is 100% hardwood Acacia with nothing added, so pieces will naturally vary in size, but extremely small pieces affecting the burn is something we want to look into.<br />Reach out to us at hello&#64;thegoodcharcoal.com with a few photos and the Sam&#39;s Club location you picked it up from and we&#39;ll take care of you from there.

Hey Jaime, thanks for the feedback and we&#39;re sorry to hear this.<br />What you&#39;re describing doesn&#39;t sound like a typical bag of ours and we&#39;d really like to look into it. Our charcoal is 100% hardwood Acacia, natural with nothing added, which does mean pieces vary in size naturally. But dust and very small fragments throughout an entire bag suggests something may have gone wrong in handling before it got to you.<br />Reach out to us at hello&#64;thegoodcharcoal.com with a few photos and let us know which Sam&#39;s Club location you picked it up from. We want to make this right for you personally.

Hey, thanks for the review and we appreciate you giving us a shot.<br />Lump charcoal by nature is going to have a mix of sizes since it&#39;s 100% hardwood Acacia with no fillers or binders shaping it into a uniform piece the way briquettes would be. That said we do hear you and if what you received felt consistently undersized we&#39;d love to take a closer look.<br />Reach out to us at hello&#64;thegoodcharcoal.com with a photo or two and let us know which Sam&#39;s Club you picked it up from. We&#39;re real people on the other end and we want to make sure you&#39;re getting the best experience possible with our charcoal.

Hey, thanks for reaching out BM and we&#39;re sorry to hear this.<br />Our charcoal is 100% hardwood Acacia with nothing added, which means it&#39;s a natural product that can sometimes be more delicate than heavily processed alternatives. What you&#39;re describing sounds like it may have had a rough journey somewhere along the way, whether in transit to the store or in handling, and that&#39;s something we want to look into.<br />Can you reach out to us at hello&#64;thegoodcharcoal.com with a few photos of what you received and let us know which Sam&#39;s Club location you picked it up from? That helps us a lot on our end and we&#39;ll make sure we take care of you.