Thank you for your feedback. Our charcoal is designed to have a mild flavor, making it the perfect base for you to customize your grilling experience. By adding a chunk of your favorite wood, you can create the exact flavor profile you're looking for with each and every grill, rather than being stuck with just one. If you have any questions or would like to discuss further, please feel free to reach out to us at Hello@TheGoodCharcoal.com.

Dear Chris,Thank you for your feedback. We’re sorry to hear that your bag didn’t contain the larger lumps you were expecting. It sounds like the charcoal may have been crushed during transit. Please reach out to us at Hello@TheGoodCharcoal.com so we can make this right for you.- The Good Charcoal Team

Dear Joe,Thank you for sharing your experience. We’re sorry to hear that the charcoal did not burn completely. To better understand and address this issue, we’d like to know more about your grill setup. Please contact us at Hello@TheGoodCharcoal.com so we can discuss and help resolve the situation.Best regards, The Good Charcoal Team