Hey Marcel, thank you for flagging this and we want to look into it right away.<br />Finding anything like that in a bag is not okay and not something we take lightly. Our charcoal is 100% hardwood Acacia and nothing else, so this is exactly the kind of thing we need to run down on our end to figure out how it happened.<br />Please email us at hello&#64;thegoodcharcoal.com. You&#39;ll be able to attach your photos there, and let us know which Sam&#39;s Club you bought it from and the batch info on the bag if you can find it. We&#39;ll take care of you and get to the bottom of this.

Hi Richard,<br />We want to clarify one important point right away. Our lump charcoal does not come from Mexico. It is produced from hardwood acacia sourced in Africa, where the wood is invasive and must be removed to restore native grasslands and protect wildlife, including species like the cheetah.<br />Our product is real hardwood lump charcoal. It is not pellets, not pressed, and not reformed fuel. Because lump is a natural product, some variation in piece size can occur through handling in the supply chain, but it remains true lump charcoal.<br />If you’re open to it, please email us at Hello&#64;thegoodcharcoal.com so we can better understand what you received and take care of you directly.<br />From The Good Charcoal team