Dear Chris,Thank you for your feedback. We’re sorry to hear that your bag didn’t contain the larger lumps you were expecting. It sounds like the charcoal may have been crushed during transit. Please reach out to us at Hello@TheGoodCharcoal.com so we can make this right for you.- The Good Charcoal Team

Hey JVC, We're sorry that our charcoal didn’t meet your expectations. Our dense Acacia hardwood charcoal is sustainably sourced and designed to burn long and hot, even with smaller pieces. If you'd like to discuss how to make it work better for you, please contact us at Hello@TheGoodCharcoal.com. We’d love to help.

Thank you for your feedback Gsr. We're sorry to hear that you were not satisfied with the quality of our charcoal. We'd appreciate the opportunity to make it right. Please reach out to us at Hello@TheGoodCharcoal.com so we can assist you further.

Dear Joe,Thank you for sharing your experience. We’re sorry to hear that the charcoal did not burn completely. To better understand and address this issue, we’d like to know more about your grill setup. Please contact us at Hello@TheGoodCharcoal.com so we can discuss and help resolve the situation.Best regards, The Good Charcoal Team