Dear Jcp,Thank you for your feedback. We're sorry to hear that the small pieces didn't meet your expectations. While our lump charcoal includes a variety of sizes, we understand the preference for larger pieces. If you have any questions or would like to discuss further, please contact us at Hello@TheGoodCharcoal.com.

Dear D. Thompson,Thank you for your feedback. Since our hardwood Acacia charcoal contains no additives or chemicals, it burns clean and hot once it gets going. For the best lighting experience, we recommend trying the chimney starter technique, which works great with our charcoal. You can check out more tips on the best way to light our charcoal at this link https://www.thegoodcharcoal.com/lump-charcoal . If you have any other questions, feel free to reach out to us at Hello@TheGoodCharcoal.com. We’re here to help!