Hello Russell, Thank you for sharing your feedback. We're sorry to hear that our charcoal didn't meet your expectations for low and slow cooking. Our 100% hardwood Acacia charcoal typically provides both high heat and longevity, even in smaller sizes, but it sounds like your experience differed. We take your concerns seriously and would like to help resolve this issue. Please contact us at Hello@TheGoodCharcoal.com so we can discuss a solution and ensure you have a better experience with our product.

Hello Reginald, We're sorry to hear that your bag of lump charcoal contained mostly small crumbles. This isn't the quality we aim to provide. Please email us at Hello@TheGoodCharcoal.com so we can address this issue and make it right for you. We want to ensure you have a great grilling experience with our product.

Dear Angie,<br />Thanks for taking the time to share your experience. We understand how important charcoal performance is, and we’re here to help.<br />Our lump charcoal is made from dense Acacia hardwood sourced from invasive bushes, not old growth trees. This unique material burns hot and evenly, and even smaller pieces can deliver great results without the hot spots you sometimes get with oversized chunks.<br />That said, if this bag didn’t meet your expectations, we’d love to make it right. Feel free to email us at Hello&#64;TheGoodCharcoal.com we’re always happy to help.

Dear DJ GRock,Thanks for your feedback. Our charcoal is made from dense Acacia hardwood, which is designed to burn hot and evenly, but we understand how smaller pieces can be challenging with certain setups. We’d be happy to look into this further and make it right. Feel free to reach out to us at Hello@TheGoodCharcoal.com and we would be happy to help.Best regards,The Good Charcoal Team