Hey EL, We’re sorry our lump charcoal didn't meet your expectations. Despite the smaller pieces, our Acacia charcoal is designed for high heat and long-lasting burns. Please reach out to us at Hello@TheGoodCharcoal.com so we can address your concerns and offer solutions.

Dear Mike,Thank you for your feedback. Our lump charcoal is designed to include a wide variety of piece sizes, providing flexibility for different grilling needs. If you prefer a more consistent size, we recommend trying our Super Briquettes, made with just three ingredients: hardwood Acacia, water, and a bit of cornstarch. Unlike many other briquettes, ours contain no harmful chemicals. While we’re not a big block charcoal, our pieces are crafted to burn nice and evenly, perfect for creating a bed of coals under your favorite wood chunks. If you have any questions or need further assistance, please contact us at Hello@TheGoodCharcoal.com.

Hey Clacknark, We're sorry to hear about your experience with our charcoal. While lump charcoal often varies in size, having too much dust isn’t what you should expect. We’d love to help make things right. Please contact us at Hello@TheGoodCharcoal.com so we can chat about resolving this for you.

Dear Gary,Thank you for your feedback. We’re sorry to hear the piece size was not what you expected. We would love to learn more about the “trash” you mentioned in your bag, as this is not the quality we strive to deliver. We hope to hear from you so we can continue to improve our customer experience. Please reach out to us at Hello@TheGoodCharcoal.com so we can make this right.Best regards,Customer Service Team, The Good Charcoal